Boardwalk Travel Agency

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Commission Submission and FAQ’s 1

Commission Submission and FAQ’s

COMMISSION SUBMISSION INSTRUCTIONS

Introduction

Commission requests are all completed in the same process regardless of supplier. The purpose of this sheet is to give you, the agent, a greater understanding of the commission process.  This form explains in detail why we pay the commissions the way we do and how we pay the commissions to our agents. 

FAQS:

  • Submit commission request only after travel has taken place – all suppliers, all bookings including tickets.
  • Submission request must be submitted 60 days from when the travel was completed.
  • WDW doesn’t pay commission on 1 and 2 day tickets- Do not submit for commission (Has to be a 3 day+ ticket, unless indicated on the DTA or special event ticket) See DTA.
  • DL: doesn’t pay commission on 1 day tickets – Do not submit for commission.
  • Universal doesn’t pay commission on 1 day base ticket-Do not submit for commission.
  • Disney benefitted trips or tickets aren’t commissionable-Do not submit for commission.
  • Do not reach out to the suppliers about commission. Reach out to Boardwalk for this information. The supplier pays us and then we pay the agent.
  • Please verify your commission amounts on the portals before submitting the requests.
  • Each reservation number should be submitted separately.
  • Disney Room only bookings should be submitted using PLAN number only.
  • Allianz plans commission not available for residents of HI and NY, although you can still get a plan for them.
  • Airlines do not pay commission on flights. Book in a package to get great price adjustments.
  • Disney Placeholder and booking transfers only earn 10% commission.
  • Please don’t submit cruise line group booking reservation numbers. You will use the individual reservation numbers for everyone in the group.
  • Our suppliers will always and only give the agent the total/Gross commission amount. So this means that any documents you receive or commission totals you see on your agent portal the supplier is giving you the total commission amount. Then times this amount by .70 to get the agent amount.

Pre-Commission Submission Checklist:

  • You have reviewed the welcome packet. (PDF you received upon signing up)
  • Are you registered with all the suppliers (Step 2 and 3 of the Welcome packet )
  • You have completed the Boardwalk Trainings (Online website introduction)
  • You have sent your W9 or W8BEN to Boardwalk Travel Agency ([email protected]) These forms can be found on our website.

How do I enter my direct deposit information?

Our automated system will send you Melio payment instructions only after your first commission submission. So submit your first commission request first and then the system will create a Melio account for you via email.

HOW CAN I CHANGE MY DIRECT DEPOSIT INFORMATION? 

If you have already created a Melio account, you will need to update your information in your Melio account settings. If you have not created an account yet that is fine, just email [email protected] and we can send you a new link.

 Commission Formula:

Notes: 

*Disney is one supplier that uses the pre tax amount when totaling commissions. You have to get this information upon check out when booking.  They will sometimes send you the total on the confirmation email.

*There are 2 parts to calculating a commission.  Total commission and Agent commission.

Disney Booking Example:

Part 1: pre-tax commissionable booking price(Disney only) X (supplier offered commission %) = Gross Commission

(Example: $5,000 pre tax amount X 10% = $500)

Part 2: (Gross Commission from part 1) X .70 = Agent Commission

(Using example above: $500 X .70 = $350)

Other Supplier Booking Example: (VAX, TAAP, Cruise Lines, Sandals,etc)

(commissionable price) X (supplier offered commission %) = Gross Commission (Example: $5,000 booking total X 10% = $500)

(Gross Commission) X .70 = Agent Commission (Using example above: $500 X .70 = $350)

Commission Payment Process:

PLEASE READ – Commissions are usually approved within 1 week, sometimes it could take up to 3 weeks to process. Please be patient as we sometimes have to wait for suppliers to verify travel. You will receive an email from our third party vendor Melio, requesting your direct deposit information. The Melio email/invoice will have the amount and the reservation number being paid included. We will pay commission using the name, address and information on file with your W-9. DO NOT CHOOSE TO GET PAID BY CHECK, It is not guaranteed and can get lost and will not be replaced. We will also deduct $5.00 from each commission where this option is selected and payment will be delayed.

*Each time you get an invoice you will be able to see what is being paid by looking at the Memo/Note section of the invoice. You can see the reservation numbers being paid on that invoice. Sometimes the payments are combined, so you won’t get an email about each one.

Please enable JavaScript in your browser to complete this form.
Agent Name
Disney, ALGV, Expedia TAAP Etc.
Plan/Reservation/Booking/Confirmation

Please don’t submit cruise line group booking reservation numbers. You will use the individual reservation numbers for everyone in the group
Guest Name
Name of Lead Guest
Day Travel Started
(Pre-tax price) X (commission %)
(Gross commission above) X .70 (70%)
Commission Terms
**PLEASE READ BEFORE YOU CLICK SEND

Commissions are usually approved within 1 week, sometimes it could take up to 3 weeks to process. Please be patient as we sometimes have to wait for suppliers to verify travel. You will receive an email from our third party vendor Melio, requesting your direct deposit information. The Melio email/invoice will have the amount and the reservation number being paid included. We will pay commission using the name, address and information on file with your W-9. DO NOT CHOOSE TO GET PAID BY CHECK, It is not guaranteed and can get lost and will not be replaced. We will also deduct $5.00 from each commission where this option is selected and payment will be delayed.

If you’re trying to find out what your agent commission is use the calculator below.

If you don’t know what the gross commission is check the agent copy of the booking email or log-in to the vendor and pull up the booking. Not all products receive 10% commission. See Commission Charts for %.

If you cannot find your gross commission please see the FAQs and Commission Charts. If you’re still not able to calculate your gross commission, email [email protected]

1. How to submit a commission request?

The following video will guide you through the process of submitting a commission request on Boardwalk’s website. It will show you how to calculate your commission, enter the necessary information, and ensure you have the required tax forms on file. This video provides important details on agent commission rates and explains where to find additional information. If you have any questions, feel free to reach out to us via email.

2. When will I get paid? 

We typically process commissions within 48 hours or less. This is when we process your request, not when you will receive your money. If you select direct deposit, you should expect to receive the money 5-7 business days after processing.

3. Who should I contact about commissions?

Please email [email protected] for commission inquiries. Please DO NOT reach out to suppliers or BDM’s with questions about commissions.

4. Can I register with a supplier that we aren’t set-up with yet?

No. The Agency must register with a supplier in order for you to get paid. If there is a supplier you would like to request, please email [email protected]. Agents are not allowed to receive direct payment from a supplier.

5. How do I know how much commission I made?

Most suppliers include the total commission amount in an agency email sent to you after booking or during the check-out process. It’s important to write this down. Sometimes commission won’t show (Disney doesn’t show commission for tickets only). In that case you can look them up using the commission charts found on the supplier page.

Disney – you can find the commission tables in DTA under “training and benefits” and “commission”. Here you’ll find all of Disney’s commissionable products, their commission percentages, and how to manually calculate your gross commission. Be sure you’re using the pre-tax total.

VAX – once you’ve retrieved your booking you can click on the blue “booking administration” link to see the commission amount.

Expedia TAAP – open your TAAP Menu, then Reports, then you can search by itinerary number or date to see your commission for any booking.

Download W-9 Form

Email your completed W-9 Form to [email protected]

We cannot tell you what to put on the W-9. However, the W-9 is used for tax purposes as the government wants to know who is getting paid. Think of it this way: If you registered a business or LLC, then use that information. If you didn’t register an LLC or business, then you will use your personal information, not Boardwalk’s.

Download W-8 BEN Form (for International Agents only)

Email your completed W-8 BEN Form to [email protected]

We cannot tell you what to put on the W-8 BEN. However, the W-8 BEN is used for tax purposes as the government wants to know who is getting paid. Think of it this way: If you registered a business or LLC, then use that information. If you didn’t register an LLC or business, then you will use your personal information, not Boardwalk’s.

my disney experience logo

Prepare for Your Walt Disney World Vacation

Take action now to prepare for your upcoming Walt Disney World® vacation! Link your reservation and tickets to stay informed about important next steps and key planning dates, including important Know Before You Go resources.
Follow these simple steps to get started:

Register or Sign In to Start Your DisneyExperience.com

This will take you to the My Disney Experience website. Sign in using your Disney Account or create one. Then, create your Family and Friends list for your travel party. You'll need this to assign Tickets to them and to make Theme Park reservations.

Link your reservation

Once you're signed in to My Disney Experience, enter your Resort Confirmation number provided by your Travel Professional.

Please note: You'll need to verify the names of everyone on this reservation. If you need to make any modifications, we recommend you contact your Travel Professional before you link your reservation.

Link your Walt Disney World Ticket or Pass

To prepare for making Theme Park reservations, each Guest ages 3+ in your travel party must have a valid ticket linked for each day they wish to visit the Disney Parks.

Please note: If you have a room and ticket package for a select Walt Disney World Resort hotel, your tickets will be included when you link your Disney Resort reservation and you can skip Step 3.

Make your Theme Park Reservation in the Disney Park Pass System

Choose the date and Theme Park that you'd like to visit from the available reservations in the Disney Park Pass system via My Disney Experience. Please note that dates and Theme Park selections are limited and subject to availability. Remember, to enter a Walt Disney World Theme Park, each Guest ages 3+ in your travel party must have both a valid ticket for admission and a Theme Park Reservation for the same Park on the same date, for each day they wish to visit.

Review and Confirm Your Plans

Carefully review and confirm your selected park and date. Once confirmed, your reservation will appear in My Plans on the My Disney Experience website.

DOLLYWOOD

Reservations:

Agents must call to book: 1-800-DOLLYWOOD (1-800-365-5996).

Group Bookings:

865-428-6789 or [email protected]

Schedule:

Mon-Sat 7:30am - 8:00pm ET, Sun 8:00am - 7:00pm ET

Booking Platform:

Phone call with reservation center.

Private Location:

N/A

Transfer:

No

Commission Rate:

10%

Customer Service:

1-800-365-5996

Travel Insurance:

Use Allianz

FAQs:

- Agents must call in for reservations and use Boardwalk’s CLIA number (00039054).
- No commission on tickets, only on the hotel stay.
- Email invoice to [email protected]
- Submit for commission request on our website after you send in the invoice
- Commission only on DreamMore Resort and Spa, and Heartsong Lodge and Resort (10%)
- Commission paid only on Regular, AAA and AARP rates

List of places with resident sales restrictions (we cannot sell to people living in these places):

  • Cuba
  • North Korea
  • Iran
  • Syria
  • Crimea (region of Ukraine)
  • Russia
  • Belarus
  • Donetsk (region of Ukraine)
  • Luhansk (region of Ukraine)
  • Kherson (region of Ukraine)
  • Zaporizhzhia (region of Ukraine)

Boardwalk Travel agents should always offer travel insurance to each client. It will protect their travel and limit the risk of losing a customer because they were never offered a travel protection plan. Let the client be the one to reject, but every agent should offer it to every client.

7 Reasons to Buy Travel Insurance

Travel insurance isn’t just for expensive vacations. Travel insurance isn’t just for trips overseas. And travel insurance isn’t just for long journeys.

It’s essential to buy travel insurance for every trip, because you never know what might happen when you’re far from home! Every year, 55 million Americans purchase Allianz Travel Insurance to protect them against the most common travel mishaps.

Not sure if you need to insure your trip? Here are the top seven reasons to buy travel insurance.

1. Because you don’t want to lose all your money if you have to cancel your trip.

Even the best-planned trips sometimes have to be canceled. But many travel providers—such as tour operators, cruise lines and airlines—offer minimal or no refunds for last-minute cancellations. If this happens, can you afford to lose all the money you’ve spent on your trip?

One of the best reasons to buy travel insurance is having the protection of trip cancellation benefits. These can reimburse you for prepaid, nonrefundable trip costs when you must cancel for a covered reason. When you get your money back, you can book your vacation for another, brighter day.

What if you need to cancel for a reason that’s not covered? If you think that’s a possibility, consider buying the Cancel Anytime upgrade. Available on our most popular plans, OneTrip Prime and OneTrip Premier, Cancel Anytime can reimburse 80% of your lost non-refundable trip costs if you cancel your trip for almost any unforeseeable reason your plan does not already cover. That way, you can travel with confidence.

2. Because accidents can—and do—happen while traveling.

Healthy travelers often think they don’t need emergency medical insurance. The truth is, no one’s immune from illness and injury. We receive thousands of calls each year from American Allianz Travel Insurance customers who are experiencing a medical crisis during their trip, such as trauma, broken bones, heart attacks, and strokes. When you have travel insurance, you can contact 24-hour assistance for help in an emergency. Our team of experts can get you the help you need and may even be able to arrange payment in advance for covered emergency medical care.

3. Because your health insurance probably won’t work overseas.

If you get seriously sick or hurt in another country, don’t expect your health insurance card to help. “Many foreign medical facilities and providers require cash payment up front and do not accept U.S. insurance plans. Medicare does not provide coverage outside of the United States,” the U.S. Department of State warns.1 When you have travel insurance with emergency medical and dental benefits, it can pay for losses due to covered medical and dental emergencies that occur during your trip.

4. Because medical evacuations can be really expensive.

If you get seriously sick or badly hurt while traveling overseas, and you need to be taken via helicopter to the nearest high-quality hospital, the cost can be enormous. In some parts of the world, a medical evacuation can potentially cost six figures—and that doesn’t even include the expense of getting you home again.

Travel insurance with emergency medical transportation benefits can pay for you to be transported to the nearest appropriate facility if you suffer a covered illness or injury during your trip and our medical assistance team determines that the local medical facilities are unable to provide appropriate treatment. It can also pay for specialized transportation to bring you home, once your condition is stable.

5. Because travel delays are inevitable.

Airlines’ on-time stats rise and fall from year to year, but on average, around 18% of domestic flights are delayed.3 That’s not even counting the flights that are canceled! That’s why you need travel insurance with travel delay benefits, which can reimburse you for additional accommodation, meals or travel expenses and lost prepaid expenses due to a covered departure delay. You’ll be much happier if you have insurance that can reimburse you for your airport lunch or unexpected extra night in the hotel.

Here’s some even better news: You can get paid $100 per insured person, per day for a covered travel or baggage delay if you have SmartBenefits® (included with the OneTrip Prime and OneTrip Premier plans). You don’t need to provide any receipts—just proof of the delay!

6. Because a missing bag can ruin your trip.

In a recent survey, more than half of travelers said an airline had lost their luggage in the past. Just 34% of them ever got their missing bags back, and 72% said they’d lost an irreplaceable item.

When your suitcase goes AWOL, travel insurance can save the day. Baggage delay benefits can reimburse you for the reasonable additional purchase of essential items during your trip if your baggage is delayed or misdirected by a common carrier for 24 hours or more. Baggage loss/damage benefits can reimburse you for the actual price, actual cash value, repair or replacement of your lost/damaged items—whichever is less—based on the limits in your insurance policy’s letter of confirmation. Just remember: The best place for truly irreplaceable items is in your carry-on luggage, or at home.

7. Because sometimes, even expert travelers need a little help. 

One of the best reasons to buy travel insurance is the peace of mind you get from knowing help’s just a phone call away. When you face a crisis while traveling—a medical emergency, a lost passport, a stolen wallet, a natural disaster, etc.—you can always contact 24-hour assistance. Our U.S.-based team of travel experts will do everything in their power to take care of you and help make things right.

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