Updated Pre-Sailing Testing Requirements for Disney Cruise Line

The Disney Magic at Sea

Disney Cruise Line has updated it’s COVID-19 testing requirements for all sailings departing from a U.S. or Canadian port on or after June 7. Please ensure guests are aware of these changes prior to sailing.

As a reminder, Disney Cruise Line requires all vaccine-eligible Guests (based on U.S. eligibility requirements) to be fully vaccinated against COVID-19, as defined by the U.S. Centers for Disease Control and Prevention (CDC), at the time of sailing. This is a requirement for all Guests (U.S. and international) ages 5 and up.

The following COVID-19 testing requirements will go into effect beginning June 7:

Guests who are not vaccine-eligible

Guests who are not vaccine-eligible because of age (ages 4 and under) must provide proof of a negative COVID-19 test result (paid for by the Guest) taken no more than 3 days before their sail date. The test should be a Nucleic Acid Amplification Test (NAAT), rapid PCR test or lab-based PCR test. Rapid antigen tests are not accepted.

Guests who are not vaccine-eligible because of age are also required to take a second COVID-19 test (paid for by Disney Cruise Line and administered by Inspire Diagnostics) at the terminal before boarding.

Fully vaccinated guests

Fully vaccinated guests on sailings departing U.S. and Canadian ports must provide proof of a negative COVID-19 test result (paid for by the Guest) taken no more than 2 days before their sail date. The test must be:

  • A rapid antigen test professionally observed by a medical professional through a medical facility or telehealth provider

  • Nucleic Acid Amplification Test (NAAT)

  • Rapid PCR test or lab-based PCR test

Guests can purchase COVID-19 tests through our third-party vendor, Inspire Diagnostics, or obtain a test from any independent testing supplier.

Test Results for all guests must be uploaded into the Safe Passage website by midnight prior to embarkation day.

Fully vaccinated Guests who do not upload the required pre-trip test results into the Safe Passage website by midnight prior to embarkation day must be tested at the terminal before boarding and will be charged. The cost of embarkation tests for fully vaccinated Guests will be $74 + tax for the initial antigen test, and, if needed, $125 + tax for a confirmatory PCR test, charged at the time of service.

SeaMails will be sent to guests on upcoming sailings departing from a U.S. or Canadian port informing of the updated COVID-19 testing requirements. Sample SeaMails being distributed to guests can be found below.

For more information, please visit the Disney Cruise Line Know Before You Go page.

Disney Dream or Disney Fantasy Sailings Departing between June 7 and July 8, 2022: 

Dear [Guest Who Booked through a Travel Agent],

All of us at Disney Cruise Line look forward to welcoming you aboard soon. We are reaching out with important updates to our Pre-Trip and Embarkation COVID-19 testing requirements for your sailing.

Pre-Trip COVID-19 Testing – Guests not Vaccine Eligible

Guests who are not vaccine-eligible because of age must provide proof of a negative COVID-19 test result (paid for by the Guest) taken no more than 3 days before their sail date. Test Results must be uploaded into the Safe Passage website by midnight prior to embarkation day. This will be the first of two tests required for Guests ages 4 and under; the second test will be conducted at the terminal prior to embarkation. The test should be a Nucleic Acid Amplification Test (NAAT), rapid PCR test or lab-based PCR test. Rapid antigen tests are not accepted.

Pre-Trip COVID-19 Testing – Vaccinated Guests

Fully vaccinated guests on sailings departing U.S. and Canadian ports on or after June 7, 2022, must provide proof of a negative COVID-19 test result (paid for by the Guest) taken no more than 2 days before their sail date.  Test Results must be uploaded into the Safe Passage website by midnight prior to embarkation day. The test must be a rapid antigen test professionally observed by a medical professional through a medical facility or telehealth provider, Nucleic Acid Amplification Test (NAAT), rapid PCR test, or lab-based PCR test. Completing pre-trip testing prior to embarkation day enhances the efficiency of boarding and confirms you are negative for COVID-19 prior to traveling to the terminal. Guests can purchase COVID-19 tests through our third-party vendor, Inspire Diagnostics, or obtain a test from any independent testing supplier.

Embarkation COVID-19 Testing

Guests who are not vaccine-eligible because of age are required to take a COVID-19 test (paid for by Disney Cruise Line and administered by Inspire Diagnostics) at the terminal before boarding. This will be the second test required for Guests ages 4 and under.

Fully vaccinated Guests who do not upload the required pre-trip test results into the Safe Passage website by midnight prior to embarkation day must be tested at the terminal before boarding and will be charged. The cost of embarkation tests for fully vaccinated Guests will be $74 + tax for the initial antigen test, and, if needed, $125 + tax for a confirmatory PCR test, charged at the time of service.

Guests with positive COVID-19 test results—as well as those sharing the same stateroom and their close contacts—will be denied boarding.

As a reminder, please keep in mind the following Disney Cruise Line health and safety protocols.

COVID-19 Vaccination Requirements

Disney Cruise Line requires all vaccine-eligible Guests (based on U.S. eligibility requirements) to be fully vaccinated against COVID-19, as defined by the U.S. Centers for Disease Control and Prevention (CDC), at the time of sailing. This is a requirement for all Guests (U.S. and international) ages 5 and up.

In consideration of guidance from the CDC and the World Health Organization, Disney Cruise Line accepts the following vaccine types: Pfizer, Moderna, Johnson & Johnson, AstraZeneca, Covishield, Novavax, Sinopharm BBIBP-CorV (VeroCell), Sinovac-CoronaVac and Covavaxin (Bharat Biotech).

The CDC defines fully vaccinated as 14 days after receiving:

A single dose of an accepted 1-dose vaccine

The second dose of an accepted 2-dose vaccine

The full series of an active (not placebo) COVID-19 vaccine in the U.S.-based AstraZeneca or Novavax COVID-19 vaccine trials

The second dose of any “mix and match” combination of accepted COVID-19 vaccines (administered at least 17 days apart)

Upload Proof of Vaccination and COVID-19 Test Results to Safe Passage Website

In order to sail, all Guests (adults and children, regardless of age) must upload their proof of vaccination and negative COVID-19 test results on the Safe Passage website by Inspire Diagnostics no later than midnight prior to embarkation day. A parent or legal guardian will need to use their own account to provide this information on behalf of minors. To learn more about how to provide proof of your negative COVID-19 test result, please visit Before Leaving Home: Know Before You Go.

After appropriate documents have been uploaded and reviewed by Inspire, Guests should see the words “Clear to Arrive” in the Pre-Sail Screening section when they log into their Safe Passage account before arriving at the port.

It is also recommended that Guests bring a copy of their proof of vaccination and negative COVID-19 PCR test result with them to the port. If you have any questions about your Safe Passage registration or status, please contact Inspire Diagnostics at 877-250-5132.

Guests Recently Recovered from COVID-19

In some cases, people who have recently recovered from COVID-19 may still test positive for the SARS-CoV-2 virus. If Guests have tested positive for SARS-CoV-2 within 11 to 90 days of their sail date, they may qualify to be considered as “90-Day-Recovered.” With the appropriate documentation and subsequent approval, Guests considered “90-Day-Recovered” are not required to participate in COVID-19 testing during the Pre-Sail, Embarkation or Debarkation phases of their voyage. For details on what documentation is required, please visit Before Leaving Home: Know Before You Go.

Debarkation Day COVID-19 Antigen Testing

All unvaccinated Guests on 5-night and longer sailings are required to take a COVID-19 antigen test (paid for by Disney Cruise Line) on the ship the day before debarking.

Face Coverings

Face coverings are not required for Guests outdoors while on board the ship and at designated locations on Castaway Cay. Face coverings will be optional in most indoor locations throughout the ship. Guests under 5 years of age who are currently ineligible to be vaccinated will be required to wear face coverings in Youth Activity spaces and in the Bibbidi Bobbidi Boutique; and, while not required, we continue to strongly recommend these guests wear a face covering in all other indoor locations. Face coverings are optional on motorcoach transportation and in the cruise terminal and may be required in ports of call based on local government requirements. Face coverings are required in all testing areas.

Online Check-in:

You must complete Online Check-in beginning 30 days prior to your sailing. You will need to submit the required documents as well as select a Port Arrival Time. All Guests, including our Platinum Castaway Club Guests, will need to select a Port Arrival Time. Please be aware that Guests will not be permitted at the terminal or in parking areas before their scheduled arrival time. Guests who arrive early will be asked to return at their scheduled arrival time, and Guests arriving after their scheduled time may be delayed and asked to wait behind those arriving at their scheduled time. Online Check-in can be completed or modified up to one day prior to sailing. After completing Online Check-in, you will receive a Port Arrival Form by email. Bring this with you to the port to expedite your arrival.

As our health and safety protocols and operational guidelines are subject to change, please visit the Know Before You Go section of our website for the latest information and answers to many frequently asked questions.

Guests booked on the Disney Dream or Disney Fantasy June 7, 2022 through September 30, 2022 may modify their sail date or cancel their sailing without any Disney-imposed cancellation fees by contacting their travel agent by May 31, 2022. Please note that change fees and cancellation fees imposed by third-party suppliers, such as airlines and hotels, as well as travel insurance, are not refundable. Refunds will be processed back to the original form of payment. Standard cancellation policies and terms and conditions apply for any cancellation or modification requests received on or after June 1, 2022.

We look forward to welcoming you aboard soon.

Sincerely,

The Cast and Crew

Disney Cruise Line

Disney Dream, Disney Fantasy or Disney Wish Sailings Departing Between July 9 and Sept. 30, 2022:  

Dear [Guest Who Booked through a Travel Agent],

All of us at Disney Cruise Line look forward to welcoming you aboard soon. We are reaching out with important updated information about your sailing.

As we welcome Guests aboard our ships, promoting the health and safety of our Guests, Cast Members and Crew Members is a top priority. We have resumed sailing in a gradual, phased approach that emphasizes multiple layers of health and safety measures, developed considering guidance from the U.S. Centers for Disease Control and Prevention (CDC) and other medical experts.

COVID-19 Vaccination Requirements

Disney Cruise Line requires all vaccine-eligible Guests (based on U.S. eligibility requirements) to be fully vaccinated against COVID-19, as defined by the U.S. Centers for Disease Control and Prevention (CDC), at the time of sailing. This is a requirement for all Guests (U.S. and international) ages 5 and up.

In consideration of guidance from the CDC and the World Health Organization, Disney Cruise Line accepts the following vaccine types: Pfizer, Moderna, Johnson & Johnson, AstraZeneca, Covishield, Novavax, Sinopharm BBIBP-CorV (VeroCell), Sinovac-CoronaVac and Covavaxin (Bharat Biotech).

The CDC defines fully vaccinated as 14 days after receiving:

A single dose of an accepted 1-dose vaccine

The second dose of an accepted 2-dose vaccine

The full series of an active (not placebo) COVID-19 vaccine in the U.S.-based AstraZeneca or Novavax COVID-19 vaccine trials

The second dose of any “mix and match” combination of accepted COVID-19 vaccines (administered at least 17 days apart)

Pre-Trip COVID-19 Testing – Guests not Vaccine Eligible

Guests who are not vaccine-eligible because of age must provide proof of a negative COVID-19 test result (paid for by the Guest) taken no more than 3 days before their sail date. Test Results must be uploaded into the Safe Passage website by midnight prior to embarkation day. This will be the first of two tests required for Guests ages 4 and under; the second test will be conducted at the terminal prior to embarkation. The test should be a Nucleic Acid Amplification Test (NAAT), rapid PCR test or lab-based PCR test. Rapid antigen tests are not accepted.  

Pre-Trip COVID-19 Testing – Vaccinated Guests

Fully vaccinated guests on sailings departing U.S. and Canadian ports must provide proof of a negative COVID-19 test result (paid for by the Guest) taken no more than 2 days before their sail date. Test Results must be uploaded into the Safe Passage website by midnight prior to embarkation day. The test must be a rapid antigen test professionally observed by a medical professional through a medical facility or telehealth provider, Nucleic Acid Amplification Test (NAAT), rapid PCR test, or lab-based PCR test. Completing pre-trip testing prior to embarkation day enhances the efficiency of boarding and confirms you are negative for COVID-19 prior to traveling to the terminal. Guests can purchase COVID-19 tests through our third-party vendor, Inspire Diagnostics, or obtain a test from any independent testing supplier.

Upload Proof of Vaccination and COVID-19 Test Results to Safe Passage Website

In order to sail, all Guests (adults and children, regardless of age) must upload their proof of vaccination and negative COVID-19 test results on the Safe Passage website by Inspire Diagnostics no later than midnight prior to embarkation day. A parent or legal guardian will need to use their own account to provide this information on behalf of minors. To learn more about how to provide proof of your negative COVID-19 test result, please visit Before Leaving Home: Know Before You Go.

After appropriate documents have been uploaded and reviewed by Inspire, Guests should see the words “Clear to Arrive” in the Pre-Sail Screening section when they log into their Safe Passage account before arriving at the port.

It is also recommended that Guests bring a copy of their proof of vaccination and negative COVID-19 PCR test result with them to the port. If you have any questions about your Safe Passage registration or status, please contact Inspire Diagnostics at 877-250-5132.

Embarkation COVID-19 Testing

Guests who are not vaccine-eligible because of age are required to take a COVID-19 test (paid for by Disney Cruise Line and administered by Inspire Diagnostics) at the terminal before boarding. This will be the second test required for Guests ages 4 and under.

Fully vaccinated Guests who do not upload the required pre-trip test results into the Safe Passage website by midnight prior to embarkation day must be tested at the terminal before boarding and will be charged. The cost of embarkation tests for fully vaccinated Guests will be $74 + tax for the initial antigen test, and, if needed, $125 + tax for a confirmatory PCR test, charged at the time of service.

Guests with positive COVID-19 test results—as well as those sharing the same stateroom and their close contacts—will be denied boarding.

Guests Recently Recovered from COVID-19

In some cases, people who have recently recovered from COVID-19 may still test positive for the SARS-CoV-2 virus. If Guests have tested positive for SARS-CoV-2 within 11 to 90 days of their sail date, they may qualify to be considered as “90-Day-Recovered.” With the appropriate documentation and subsequent approval, Guests considered “90-Day-Recovered” are not required to participate in COVID-19 testing during the Pre-Sail, Embarkation or Debarkation phases of their voyage. For details on what documentation is required, please visit Before Leaving Home: Know Before You Go.

Debarkation Day COVID-19 Antigen Testing

All unvaccinated Guests on 5-night and longer sailings are required to take a COVID-19 antigen test (paid for by Disney Cruise Line) on the ship the day before debarking. 

Face Coverings

Face coverings are not required for Guests outdoors while on board the ship and at designated locations on Castaway Cay. Face coverings will be optional in most indoor locations throughout the ship. Guests under 5 years of age who are currently ineligible to be vaccinated will be required to wear face coverings in Youth Activity spaces and in the Bibbidi Bobbidi Boutique; and, while not required, we continue to strongly recommend these guests wear a face covering in all other indoor locations. Face coverings are optional on motorcoach transportation and in the cruise terminal and may be required in ports of call based on local government requirements. Face coverings are required in all testing areas.

Online Check-in:

You must complete Online Check-in beginning 30 days prior to your sailing. You will need to submit the required documents as well as select a Port Arrival Time. All Guests, including our Platinum Castaway Club Guests, will need to select a Port Arrival Time. Please be aware that Guests will not be permitted at the terminal or in parking areas before their scheduled arrival time. Guests who arrive early will be asked to return at their scheduled arrival time, and Guests arriving after their scheduled time may be delayed and asked to wait behind those arriving at their scheduled time. Online Check-in can be completed or modified up to one day prior to sailing. After completing Online Check-in, you will receive a Port Arrival Form by email. Bring this with you to the port to expedite your arrival.

As our health and safety protocols and operational guidelines are subject to change, please visit the Know Before You Go section of our website for the latest information and answers to many frequently asked questions.

Guests booked on the Disney Dream, Disney Fantasy or Disney Wish July 9, 2022 through September 30, 2022 may modify their sail date or cancel their sailing without any Disney-imposed cancellation fees by contacting their travel agent by May 31, 2022. Please note that change fees and cancellation fees imposed by third-party suppliers, such as airlines and hotels, as well as travel insurance, are not refundable. Refunds will be processed back to the original form of payment. Standard cancellation policies and terms and conditions apply for any cancellation or modification requests received on or after June 1, 2022.

We look forward to welcoming you aboard soon.

Sincerely,

The Cast and Crew

Disney Cruise Line

Disney Wonder Sailings Departing from Vancouver Between June 13 and Sept. 19, 2022:

Dear [Guest Who Booked with a Travel Agent],

All of us at Disney Cruise Line look forward to welcoming you aboard soon. We are reaching out with important updates to our Pre-Trip and Embarkation COVID-19 testing requirements for your sailing.

Pre-Trip COVID-19 Testing – Guests not Vaccine Eligible

Guests who are not vaccine-eligible because of age must provide proof of a negative COVID-19 test result (paid for by the Guest) taken no more than 3 days before their sail date. Test Results must be uploaded into the Safe Passage website by midnight prior to embarkation day. This will be the first of two tests required for Guests ages 4 and under; the second test will be conducted at the terminal prior to embarkation. The test should be a Nucleic Acid Amplification Test (NAAT), rapid PCR test or lab-based PCR test. Rapid antigen tests are not accepted.  

Pre-Trip COVID-19 Testing – Vaccinated Guests

Fully vaccinated guests on sailings departing U.S. and Canadian ports on or after June 7, 2022, must provide proof of a negative COVID-19 test result (paid for by the Guest) taken no more than 2 days before their sail date.  Test Results must be uploaded into the Safe Passage website by midnight prior to embarkation day. The test must be a rapid antigen test professionally observed by a medical professional through a medical facility or telehealth provider, Nucleic Acid Amplification Test (NAAT), rapid PCR test, or lab-based PCR test. Completing pre-trip testing prior to embarkation day enhances the efficiency of boarding and confirms you are negative for COVID-19 prior to traveling to the terminal. Guests can purchase COVID-19 tests through our third-party vendor, Inspire Diagnostics, or obtain a test from any independent testing supplier.

Embarkation COVID-19 Testing

Guests who are not vaccine-eligible because of age are required to take a COVID-19 test (paid for by Disney Cruise Line and administered by Inspire Diagnostics) at the terminal before boarding. This will be the second test required for Guests ages 4 and under.

Fully vaccinated Guests who do not upload the required pre-trip test results into the Safe Passage website by midnight prior to embarkation day must be tested at the terminal before boarding and will be charged. The cost of embarkation tests for fully vaccinated Guests will be $95 (CAD) + GST for the initial antigen test, and, if needed, $160 (CAD) + GST for a confirmatory PCR test, charged at the time of service.

Guests with positive COVID-19 test results—as well as those sharing the same stateroom and their close contacts—will be denied boarding.

As a reminder, please keep in mind the following Disney Cruise Line health and safety protocols.

COVID-19 Vaccination Requirements

Disney Cruise Line requires all vaccine-eligible Guests (based on U.S. eligibility requirements) to be fully vaccinated against COVID-19, as defined by the U.S. Centers for Disease Control and Prevention (CDC), at the time of sailing. This is a requirement for all Guests (U.S. and international) ages 5 and up.

In consideration of guidance from the CDC and the World Health Organization, Disney Cruise Line accepts the following vaccine types: Pfizer, Moderna, Johnson & Johnson, AstraZeneca, Covishield, Novavax, Sinopharm BBIBP-CorV (VeroCell), Sinovac-CoronaVac and Covavaxin (Bharat Biotech).

The CDC defines fully vaccinated as 14 days after receiving:

A single dose of an accepted 1-dose vaccine

The second dose of an accepted 2-dose vaccine

The full series of an active (not placebo) COVID-19 vaccine in the U.S.-based AstraZeneca or Novavax COVID-19 vaccine trials

The second dose of any “mix and match” combination of accepted COVID-19 vaccines (administered at least 17 days apart)

Upload Proof of Vaccination and COVID-19 Test Results to Safe Passage Website

In order to sail, all Guests (adults and children, regardless of age) must upload their proof of vaccination and negative COVID-19 test results on the Safe Passage website by Inspire Diagnostics no later than midnight prior to embarkation day. A parent or legal guardian will need to use their own account to provide this information on behalf of minors. To learn more about how to provide proof of your negative COVID-19 test result, please visit Before Leaving Home: Know Before You Go.

After appropriate documents have been uploaded and reviewed by Inspire, Guests should see the words “Clear to Arrive” in the Pre-Sail Screening section when they log into their Safe Passage account before arriving at the port.

It is also recommended that Guests bring a copy of their proof of vaccination and negative COVID-19 PCR test result with them to the port. If you have any questions about your Safe Passage registration or status, please contact Inspire Diagnostics at 877-250-5132.

Guests Recently Recovered from COVID-19

In some cases, people who have recently recovered from COVID-19 may still test positive for the SARS-CoV-2 virus. If Guests have tested positive for SARS-CoV-2 within 11 to 90 days of their sail date, they may qualify to be considered as “90-Day-Recovered.” With the appropriate documentation and subsequent approval, Guests considered “90-Day-Recovered” are not required to participate in COVID-19 testing during the Pre-Sail, Embarkation or Debarkation phases of their voyage. For details on what documentation is required, please visit Before Leaving Home: Know Before You Go.

Debarkation Day COVID-19 Antigen Testing

All unvaccinated Guests on 5-night and longer sailings are required to take a COVID-19 antigen test (paid for by Disney Cruise Line) on the ship the day before debarking. 

Requirements for Cruise Passengers Visiting Canada

The Canadian government’s requirements for cruise passengers visiting Canada are independent of Disney Cruise Line’s health and safety protocols. Guests should review and stay up to date with any requirements or restrictions that may be in place for travel to Canada. Visit the Government of Canada’s website for information.

ArriveCAN

Before sailing or entry into Canada, Guests must create a profile and upload required documentation to ArriveCAN, Canada’s entry requirements program. ArriveCAN is available via the web or as an app for iOS and Android. The mobile app is complimentary and is available in English, French and Spanish (displayed in the language of your device). Travelers can also submit their information by signing in online at Canada.ca/ArriveCAN. To be ready for your trip, create your free ArriveCAN account prior to travel.

Upload Documentation in Advance of Travel

Canada requires proof of full COVID-19 vaccination for travelers 12 years of age and older. Proof of vaccination and travel and citizenship documents can be saved in your ArriveCAN traveler profile before any planned travel. We recommend that you download the ArriveCAN app and create a profile prior to sailing. If you’re traveling with others, you can include multiple family members in your ArriveCAN submission. Although you can upload digital versions of your documentation prior to sailing, we recommend that you also have physical copies of these documents accessible while traveling.

Within 72 Hours of Arrival

To enter Canada you will need to complete an ArriveCAN entry within 72 hours prior to arrival by air or land border. You will receive a QR code receipt to present when entering the country. After arriving, you will be required to complete an additional, separate ArriveCAN submission to receive a cruise-specific QR code receipt to be presented during embarkation.

Creating a profile in ArriveCAN allows for personal data (name, DOB, travel document, vaccination certificate) to be retained thereby reducing the time required for subsequent submissions. Information required by ArriveCAN includes contact information and travel details.

Face Coverings

Per the Canadian government, all travelers, regardless of vaccination status, must wear face coverings while ashore in Canada, including in the cruise terminal, COVID-19 testing areas, airports and aircraft.

Online Check-in:

You must complete Online Check-in beginning 30 days prior to your sailing. You will need to submit the required documents as well as select a Port Arrival Time. All Guests, including our Platinum Castaway Club Guests, will need to select a Port Arrival Time. Please be aware that Guests will not be permitted at the terminal or in parking areas before their scheduled arrival time. Guests who arrive early will be asked to return at their scheduled arrival time, and Guests arriving after their scheduled time may be delayed and asked to wait behind those arriving at their scheduled time. Online Check-in can be completed or modified up to one day prior to sailing. After completing Online Check-in, you will receive a Port Arrival Form by email. Bring this with you to the port to expedite your arrival.

As our health and safety protocols and operational guidelines are subject to change, please visit the Know Before You Go section of our website for the latest information and answers to many frequently asked questions.

Guests booked on the Disney Wonder June 13, 2022 through September 19, 2022 may modify their sail date or cancel their sailing without any Disney-imposed cancellation fees by contacting their travel agent by May 31, 2022. Please note that change fees and cancellation fees imposed by third-party suppliers, such as airlines and hotels, as well as travel insurance, are not refundable. Refunds will be processed back to the original form of payment. Standard cancellation policies and terms and conditions apply for any cancellation or modification requests received on or after June 1, 2022.

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WE'RE HOST AGENCY FOR ALL

GUIDE TO SUPPLIER RESERVATION NUMBERS

Allianz:  11-digit alpha-numeric (starts with an E)

Away We Go:  INV # (INV-1234)

Expedia TAAP:  14-digit itinerary # (starts with a 7)

Disney Packages (all resorts):  Confirmation #

Disney World and Aulani Room Only bookings:  Travel Plan # (starts with a 7)

Disney World Ticket Only:  12-digit alpha-numeric confirmation #

Disney World VIP tours:  12-digit alpha-numeric SNAP #

Disneyland Room Only bookings:  Confirmation #

Disneyland VIP tours:  Tour ID #

Disneyland Ticket Only:  20-digit confirmation # (starts with DD)

Carnival:  6-digit alpha-numeric booking #

Celebrity:  5-7 numeric digit booking #

Holland America:  6-digit alpha-numeric booking #

Marriott:  8-digit numeric confirmation #

Mears:  Submit separate requests for each *1 and *2 booking numbers (if applicable)

MSC Cruise Line:  8-digit numeric booking #

Norwegian Cruise Line:  8-digit numeric booking #

Princess Cruise Line:  6-digit alpha-numeric booking #

Royal Caribbean:  5-7 numeric digit booking #

Sandals:  8-digit numeric booking #

Scooterbug:  7-digit alpha-numeric, starts with a letter (R-123456)

Universal direct-booking (non-VAX):  9-digit alpha-numeric booking #

Universal (booked via VAX): 8-digit alpha-numeric VAX booking #

VAX:  8-digit alpha-numeric booking #

Viator:  BR # (booking reference)

Viking Cruise Line:  7-digit numeric booking #

Virgin Voyages:  6-digit numeric booking #

Phone/Text: 407-743-5252

Starting in mid-2025, most EU countries will require foreign travelers to apply for ETIAS before traveling to Europe. In the past, most travelers with a valid passport did not require any kind of VISA to travel to EU countries. While this remains true, they will need to apply for ETIAS before traveling. Here’s everything you need to know about this new program and how you can help your clients apply before they travel.

What is ETIAS?

The European Travel Information and Authorization System or ETIAS is a new travel documentation system that the EU is implementing for passport holders of 59 countries including the U.S.A. Most countries in the EU will require travelers to apply for ETIAS before visiting.

How do I apply for ETIAS?

You will apply for ETIAS on their main website. Note that they are currently not requiring travelers to submit applications at this time. Anyone traveling closer to mid 2025 should check their website for updates.

What’s required to apply for ETIAS?

Your clients will need to provide a valid passport (with at least 3 months of validity left and traveling before it expires). They will also need to pay a €7 application fee per person.

What type of travel requires ETIAS?

Your clients will need to apply for ETIAS if they are flying into a country that requires it or plan to step foot in a country that requires it. This includes guided travel, cruises and river cruises. The supplier will provide more information about ETIAS and what is required of the client before or after the booking.

Do my clients have to apply for ETIAS everytime they travel to EU countries?

No. ETIAS is valid for 3 years or until your clients passports expire; whichever comes first. If your clients renew their passport, they will then need to reapply for ETIAS before visiting most EU countries.

How can I apply for ETIAS on behalf of my clients?

As a Travel Professional you can apply for ETIAS on behalf of your clients. You will go through the same application process as anyone except there will be an extra step where both the client(s) and yourself will sign a declaration of representation stating that that all parties understand you are filing on their behalf and will do so correctly.

In some cases it may be easier to have your clients apply themselves with you walking them through the steps of doing so.

When should I apply for ETIAS?

You should apply for ETIAS BEFORE you purchase tickets or make reservations.

Most applications will be processed within minutes and at the latest within 96 hours. However, some applicants may be asked to provide additional information or documentation or to participate in an interview with national authorities, which may take up to additional 30 days.

my disney experience logo

Prepare for Your Walt Disney World Vacation

Take action now to prepare for your upcoming Walt Disney World® vacation! Link your reservation and tickets to stay informed about important next steps and key planning dates, including important Know Before You Go resources.
Follow these simple steps to get started:

Register or Sign In to Start Your DisneyExperience.com

This will take you to the My Disney Experience website. Sign in using your Disney Account or create one. Then, create your Family and Friends list for your travel party. You'll need this to assign Tickets to them and to make Theme Park reservations.

Link your reservation

Once you're signed in to My Disney Experience, enter your Resort Confirmation number provided by your Travel Professional.

Please note: You'll need to verify the names of everyone on this reservation. If you need to make any modifications, we recommend you contact your Travel Professional before you link your reservation.

Link your Walt Disney World Ticket or Pass

To prepare for making Theme Park reservations, each Guest ages 3+ in your travel party must have a valid ticket linked for each day they wish to visit the Disney Parks.

Please note: If you have a room and ticket package for a select Walt Disney World Resort hotel, your tickets will be included when you link your Disney Resort reservation and you can skip Step 3.

Make your Theme Park Reservation in the Disney Park Pass System

Choose the date and Theme Park that you'd like to visit from the available reservations in the Disney Park Pass system via My Disney Experience. Please note that dates and Theme Park selections are limited and subject to availability. Remember, to enter a Walt Disney World Theme Park, each Guest ages 3+ in your travel party must have both a valid ticket for admission and a Theme Park Reservation for the same Park on the same date, for each day they wish to visit.

Review and Confirm Your Plans

Carefully review and confirm your selected park and date. Once confirmed, your reservation will appear in My Plans on the My Disney Experience website.

DOLLYWOOD

Customer Service:

Bookings: Agents must call 1-800-DOLLYWOOD (1-800-365-5996)
Group Bookings: Call 865-428-6789 or email [email protected]
Schedule: Mon-Sat 7:30am - 8:00pm ET, Sun 8:00am - 7:00pm ET

Training Platform:

Booking Platform:

Phone call with reservation center.

Private Location:

N/A

Transfer Booking:

No

Commission Rate:

10%

Travel Insurance:

Use Allianz

Benefits:

FAQs:

- Agents must call in for reservations and use Boardwalk’s CLIA number (00039054).
- No commission on tickets, only on the hotel stay.
- Email invoice to [email protected]
- Submit for commission request on our website after you send in the invoice
- Commission only on DreamMore Resort and Spa, and Heartsong Lodge and Resort (10%)
- Commission paid only on Regular, AAA and AARP rates

List of places with resident sales restrictions (we cannot sell to people living in these places):

  • Cuba
  • North Korea
  • Iran
  • Syria
  • Crimea (region of Ukraine)
  • Russia
  • Belarus
  • Donetsk (region of Ukraine)
  • Luhansk (region of Ukraine)
  • Kherson (region of Ukraine)
  • Zaporizhzhia (region of Ukraine)

Boardwalk Travel agents should always offer travel insurance to each client. It will protect their travel and limit the risk of losing a customer because they were never offered a travel protection plan. Let the client be the one to reject, but every agent should offer it to every client.

7 Reasons to Buy Travel Insurance

Travel insurance isn’t just for expensive vacations. Travel insurance isn’t just for trips overseas. And travel insurance isn’t just for long journeys.

It’s essential to buy travel insurance for every trip, because you never know what might happen when you’re far from home! Every year, 55 million Americans purchase Allianz Travel Insurance to protect them against the most common travel mishaps.

Not sure if you need to insure your trip? Here are the top seven reasons to buy travel insurance.

1. Because you don’t want to lose all your money if you have to cancel your trip.

Even the best-planned trips sometimes have to be canceled. But many travel providers—such as tour operators, cruise lines and airlines—offer minimal or no refunds for last-minute cancellations. If this happens, can you afford to lose all the money you’ve spent on your trip?

One of the best reasons to buy travel insurance is having the protection of trip cancellation benefits. These can reimburse you for prepaid, nonrefundable trip costs when you must cancel for a covered reason. When you get your money back, you can book your vacation for another, brighter day.

What if you need to cancel for a reason that’s not covered? If you think that’s a possibility, consider buying the Cancel Anytime upgrade. Available on our most popular plans, OneTrip Prime and OneTrip Premier, Cancel Anytime can reimburse 80% of your lost non-refundable trip costs if you cancel your trip for almost any unforeseeable reason your plan does not already cover. That way, you can travel with confidence.

2. Because accidents can—and do—happen while traveling.

Healthy travelers often think they don’t need emergency medical insurance. The truth is, no one’s immune from illness and injury. We receive thousands of calls each year from American Allianz Travel Insurance customers who are experiencing a medical crisis during their trip, such as trauma, broken bones, heart attacks, and strokes. When you have travel insurance, you can contact 24-hour assistance for help in an emergency. Our team of experts can get you the help you need and may even be able to arrange payment in advance for covered emergency medical care.

3. Because your health insurance probably won’t work overseas.

If you get seriously sick or hurt in another country, don’t expect your health insurance card to help. “Many foreign medical facilities and providers require cash payment up front and do not accept U.S. insurance plans. Medicare does not provide coverage outside of the United States,” the U.S. Department of State warns.1 When you have travel insurance with emergency medical and dental benefits, it can pay for losses due to covered medical and dental emergencies that occur during your trip.

4. Because medical evacuations can be really expensive.

If you get seriously sick or badly hurt while traveling overseas, and you need to be taken via helicopter to the nearest high-quality hospital, the cost can be enormous. In some parts of the world, a medical evacuation can potentially cost six figures—and that doesn’t even include the expense of getting you home again.

Travel insurance with emergency medical transportation benefits can pay for you to be transported to the nearest appropriate facility if you suffer a covered illness or injury during your trip and our medical assistance team determines that the local medical facilities are unable to provide appropriate treatment. It can also pay for specialized transportation to bring you home, once your condition is stable.

5. Because travel delays are inevitable.

Airlines’ on-time stats rise and fall from year to year, but on average, around 18% of domestic flights are delayed.3 That’s not even counting the flights that are canceled! That’s why you need travel insurance with travel delay benefits, which can reimburse you for additional accommodation, meals or travel expenses and lost prepaid expenses due to a covered departure delay. You’ll be much happier if you have insurance that can reimburse you for your airport lunch or unexpected extra night in the hotel.

Here’s some even better news: You can get paid $100 per insured person, per day for a covered travel or baggage delay if you have SmartBenefits® (included with the OneTrip Prime and OneTrip Premier plans). You don’t need to provide any receipts—just proof of the delay!

6. Because a missing bag can ruin your trip.

In a recent survey, more than half of travelers said an airline had lost their luggage in the past. Just 34% of them ever got their missing bags back, and 72% said they’d lost an irreplaceable item.

When your suitcase goes AWOL, travel insurance can save the day. Baggage delay benefits can reimburse you for the reasonable additional purchase of essential items during your trip if your baggage is delayed or misdirected by a common carrier for 24 hours or more. Baggage loss/damage benefits can reimburse you for the actual price, actual cash value, repair or replacement of your lost/damaged items—whichever is less—based on the limits in your insurance policy’s letter of confirmation. Just remember: The best place for truly irreplaceable items is in your carry-on luggage, or at home.

7. Because sometimes, even expert travelers need a little help. 

One of the best reasons to buy travel insurance is the peace of mind you get from knowing help’s just a phone call away. When you face a crisis while traveling—a medical emergency, a lost passport, a stolen wallet, a natural disaster, etc.—you can always contact 24-hour assistance. Our U.S.-based team of travel experts will do everything in their power to take care of you and help make things right.