Your Travel Guide to Universal CityWalk Hollywood

Universal CityWalk Hollywood - King Kong sign

Whether you’re an LA native or just visiting the City of Angels for a little while, few destinations are as iconic as Universal Studios. However, as you go into the park, you’ll notice a sprawling lineup of shops, signs, and storefronts just outside the main entrance. This area is known as Universal CityWalk Hollywood, and it’s something of a theme park on its own. 

While Universal Studios has all the rides and attractions you could want, CityWalk offers dining, entertainment, and shopping you can’t experience anywhere else. Let’s take a closer look at its history and what it offers to today’s visitors. 

A Brief Overview of Universal CityWalk Hollywood

CityWalk opened in May of 1993 to much fanfare and appreciation. Although themed shopping districts are more common today (think Downtown Disney), this was the first of its kind back then. It also helped that that was the same year Jurassic Park came out, both the movie and the Universal Studios ride. 

At the time, CityWalk was designed as a blend of LA iconography and Hollywood magic. The neon signs helped give the two-block area a somewhat mystical vibe like you’re touring the glitz and glam of vintage 50’s Hollywood. One of the main attractions was a neon sign of King Kong, which still exists today. 

The studio partnered with architect Jon Jerde to combine elements of movie-making, Southern California, and the theme park into a single, open-air experience. The concept was dubbed “revolutionary” at the time, and it’s hard to overstate its impact on the world of theme parks and open-air malls since. 

Because the CityWalk experience was so successful, Universal replicated it at Universal Studios Orlando, which opened its own version in 1999. However, because Orlando is much different than LA, that version scaled up the theatrics and magic to compensate for the lack of a Southern California vibe.

Speaking of Universal Studios–when you’re done learning about CityWalk, check out our article about how to become a Universal Studios travel agent and learn how you can get discounts on all your Universal travel, both for yourself and for others!

Top Attractions and Restaurants 2024

Because you have to walk past CityWalk on your way to the park, it makes sense to wander through and see what it has to offer. However, even better, you can explore CityWalk without a park pass, so feel free to come on in anytime. 

Although many of the original stores have since vacated, there are plenty of reasons to spend a few hours here. Let’s begin our tour at the front of the strip and make our way to the back.

And if you’re interested in the park itself, read all about our picks for the Best Rides at Universal Studios Hollywood.

Universal Studios Sign

If you’re coming to Universal Studios for the first time, you must stop at the globe sign to get a picture. This iconic metallic statue serves as the perfect backdrop for your vacation photos. Plus, once it gets dark and CityWalk lights up, the scenery is even more spectacular. Just make sure to budget a little bit of time, as there will be a wait, especially after dark. 

Universal Studio Store

Part of the theme park experience is buying souvenirs of your favorite characters and rides. Fortunately, Universal also has some incredible merchandise based on the biggest blockbusters of the last 30 years. While the prices are what you would expect for an “official” gift shop, you can buy some incredible pieces during your walk-through. 

Popcornopolis

Popcorn has come a long way in the past couple of decades. While you can still enjoy butter and salt, Popcornopolis takes this snack to another level. Most of the treats offered here are sweet, complete with chunks of chocolates and candy mixed with swirls of caramel, chocolate drizzle, and other sugary confections. However, you can also sample some savory popcorn, such as those with cheese or spicy seasonings mixed in. 

Dodger’s Clubhouse

Dodger’s fans must make a pilgrimage to the Clubhouse at CityWalk. Not only is this store massive, but it has everything that a fan could want for game day. The sheer volume of Dodger Blue is enough to get your eyes checked when leaving the store, but it’s certainly an experience that puts you right in the middle of the action. The only better option is to catch a game at Dodger Stadium. 

Crêpe Café

If you have a sweet tooth, you’ll get more than your fair share of sugar during your Universal CityWalk Hollywood experience. If the sweet popcorn from Popcornopolis wasn’t enough, you can get a decadent crêpe from the Crêpe Café. Since the crepes are made to order right in front of you, you get something of a show to go with your dessert. However, there are also some savory crepe options if you want to lay off the sweets for a little bit. 

Super Nintendo World Store

Super Nintendo World is a pretty new attraction at Universal Studios, having opened in February of 2023. To accompany the rides and attractions inside the park, you can visit this officially licensed Nintendo store. Here, you can buy all kinds of items related to your favorite characters, from 8-bit Mario to versions of Bowser and Luigi from the recent film. 

Sparky’s Chocolate Shop

We mentioned that you’d get a sugar overload when wandering through CityWalk, and we weren’t kidding. Sparky’s is a vintage chocolatier that sells both candy and mini donuts, so pick your poison and chow down. The vintage vibe extends to the menu, where you can find old-fashioned treats like candied apples and homemade truffles. 

Universal CityWalk Hollywood - wide view

NBC Sports Grill and Brew

You don’t have to be a big sports fan to eat or drink at this bar and grill, but it certainly helps. You’ll be able to catch all the highlights during your meal, all thanks to NBC sportscasters and commentators. The menu is diverse and enjoyable, and it’s a great place to hang out with friends. Burgers, wings, and brews are all par for the course. 

Bubba Gump Shrimp

When Forrest Gump came out in 1994, no one knew that it would spawn a super-successful restaurant chain. In fact, when Universal CityWalk Hollywood first opened, the movie hadn’t even come out, and the restaurant chain wouldn’t exist until 1996. Today, though, it’s a staple of any major shopping and dining destination, including Santa Monica Pier and GardenWalk outside of Disneyland. As the name suggests, the menu is mostly shrimp and much of the restaurant is awash in props and stills from the movie. 

It’s Sugar

If you’re looking to find King Kong in all his neon glory, he’s currently hanging onto the It’s Sugar storefront. This novelty shop has a wide assortment of candies, including those you can’t find anywhere else. In addition to sweet treats, you can buy apparel and other novelty gifts, so it’s perfect for when you want a unique souvenir or gift for that special someone back home. 

Universal Cinema

If you’re going to visit a studio, you might as well watch a movie while you’re there. The Universal Cinema elevates the movie-going experience with a state-of-the-art design and super-comfortable seating. If you’re going to watch a blockbuster, you can’t do much better than this. 

5 Towers Stage

Because Universal CityWalk Hollywood is an open-air shopping experience, it hosts live events and parties from time to time. The 5 Towers Stage is the best place to catch artists and musicians during these events. However, keep in mind that the crowds surrounding the stage can get pretty intense, so plan accordingly whether you’re staying to watch the performance or trying to get around to get to the next series of stores. 

Things From Another World

Comic book movies have dominated the box office for over 20 years, and here’s where you can see them in all their print glory. Things From Another World is a national chain, so it carries the biggest names in comics and nerd culture. No matter what you’re a fan of, you can likely find some content or products related to it in this store. 

The Toothsome Chocolate Emporium

Have you had enough sugar yet? Actually, we recommend holding off on your sugar binge until you visit Toothsome because it has some of the best decadent treats we’ve ever seen. The shakes are as stunning as they are delicious, and the whole place is decked out in a 19th-century Steampunk aesthetic. Also, although it’s called a Chocolate Emporium, Toothsome has meals in addition to desserts. So, you can enjoy lunch or dinner while basking in the glow of a steampunk automaton. 

Pink’s Hot Dog

Pink’s is an LA institution, so if you can’t make it to one of their locations outside of Universal Studios, you should plan to grab a dog while you’re here at CityWalk. Because only hot dogs are on the menu, Pink’s makes sure to craft them with as many toppings and flavor combinations as possible. From the OG Chili Cheese Dog to the SHAQ Dog, you can explore a wide variety of tastes between a hot dog bun. You can even get a combination hot dog and cheeseburger if you’re feeling extra adventurous. 

Voodoo Doughnuts

This doughnut chain has spawned from a literal hole-in-the-wall joint from Portland, Oregon, to become a national treasure. Its pink color scheme blends perfectly with Pink’s next door, so you can grab a dog in one hand and a doughnut in the other. The selection of doughnuts varies from one week to the next, but you can’t go wrong with the original Voodoo Doughnut, which is a cream-filled doughnut voodoo doll. It’s up to you how much you want to torture him before ending its misery by eating the entire thing. 

Jimmy Buffet’s Margaritaville

Last (but certainly not least), is the Margaritaville hanging out on the edge of CityWalk. When you’re ready to sit back, relax, and enjoy some tropical beach vibes, you can come here and spend as long as you want. The drinks are tasty, the food is incredible, and the atmosphere is about as laid-back as you could imagine. It’s so beachy that a Hawaiian shirt and flip-flops may spontaneously appear on your body, along with a straw hat. 

FAQs About Universal CityWalk Hollywood

If you haven’t been to CityWalk before, you’re in for a world-class dining and shopping experience. However, it’s good to know as much about it as possible before visiting, so let’s break down some frequently-asked questions. 

Do you need a pass to Universal Studios to go to Citywalk?

No, CityWalk is free for everyone. Because it is outside the entrance to the park, you do not need a pass to Universal Studios to enter.

What is the parking like at Citywalk?

Universal Studios has several massive parking decks, which you can use to access CityWalk. If you’re coming toward the end of the day, you can usually park pretty close to CityWalk, as most of the park guests will have left already. 

Does Universal Citywalk get crowded?

Yes, the entire area can get crowded, although that depends on the weather and time of day. Generally, Fridays and Saturdays are the busiest time for CityWalk, but it can get fairly crowded on most evenings. 

How Becoming a Boardwalk Travel Agent Helps You Book Universal Vacations

Although CityWalk is not exclusively part of Universal Studios, it adds to the mystique and allure of the theme park. As a travel agent, you can start booking Universal vacations for yourself, your family, and your close friends. Best of all, you can make money and access special discounts and perks that are only available to agents. 

But how does it all work exactly, and is it worth signing up? The short answer is yes, and here’s what you need to do: 

  • Step One: Sign Up at Boardwalk Travel Agency – When creating an account, you only need to pay a one-time membership fee. Other travel agencies charge a monthly or annual fee to use their software and support services, but your fee covers you for life. 
  • Step Two: Go Through Training – The training is available online, so you can go at your own pace. You can focus exclusively on Universal vacations, or you can expand to include other theme parks like Disneyland Resort (and Walt Disney World) or book vacations for a wide range of hotels and resorts worldwide. 
  • Step Three: Start Booking – We recommend booking friends and family first so you can get some experience without any added pressure. From there, you can start promoting yourself as an official freelance travel agent. Boardwalk Travel pays up to 70 percent commission rates, so there’s a lot of earning potential. 

So, what are you waiting for? Sign up to become a Boardwalk Travel Agent and explore Universal Studios as soon as possible!

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WE'RE HOST AGENCY FOR ALL

Starting in mid-2025, most EU countries will require foreign travelers to apply for ETIAS before traveling to Europe. In the past, most travelers with a valid passport did not require any kind of VISA to travel to EU countries. While this remains true, they will need to apply for ETIAS before traveling. Here’s everything you need to know about this new program and how you can help your clients apply before they travel.

What is ETIAS?

The European Travel Information and Authorization System or ETIAS is a new travel documentation system that the EU is implementing for passport holders of 59 countries including the U.S.A. Most countries in the EU will require travelers to apply for ETIAS before visiting.

How do I apply for ETIAS?

You will apply for ETIAS on their main website. Note that they are currently not requiring travelers to submit applications at this time. Anyone traveling closer to mid 2025 should check their website for updates.

What’s required to apply for ETIAS?

Your clients will need to provide a valid passport (with at least 3 months of validity left and traveling before it expires). They will also need to pay a €7 application fee per person.

What type of travel requires ETIAS?

Your clients will need to apply for ETIAS if they are flying into a country that requires it or plan to step foot in a country that requires it. This includes guided travel, cruises and river cruises. The supplier will provide more information about ETIAS and what is required of the client before or after the booking.

Do my clients have to apply for ETIAS everytime they travel to EU countries?

No. ETIAS is valid for 3 years or until your clients passports expire; whichever comes first. If your clients renew their passport, they will then need to reapply for ETIAS before visiting most EU countries.

How can I apply for ETIAS on behalf of my clients?

As a Travel Professional you can apply for ETIAS on behalf of your clients. You will go through the same application process as anyone except there will be an extra step where both the client(s) and yourself will sign a declaration of representation stating that that all parties understand you are filing on their behalf and will do so correctly.

In some cases it may be easier to have your clients apply themselves with you walking them through the steps of doing so.

When should I apply for ETIAS?

You should apply for ETIAS BEFORE you purchase tickets or make reservations.

Most applications will be processed within minutes and at the latest within 96 hours. However, some applicants may be asked to provide additional information or documentation or to participate in an interview with national authorities, which may take up to additional 30 days.

my disney experience logo

Prepare for Your Walt Disney World Vacation

Take action now to prepare for your upcoming Walt Disney World® vacation! Link your reservation and tickets to stay informed about important next steps and key planning dates, including important Know Before You Go resources.
Follow these simple steps to get started:

Register or Sign In to Start Your DisneyExperience.com

This will take you to the My Disney Experience website. Sign in using your Disney Account or create one. Then, create your Family and Friends list for your travel party. You'll need this to assign Tickets to them and to make Theme Park reservations.

Link your reservation

Once you're signed in to My Disney Experience, enter your Resort Confirmation number provided by your Travel Professional.

Please note: You'll need to verify the names of everyone on this reservation. If you need to make any modifications, we recommend you contact your Travel Professional before you link your reservation.

Link your Walt Disney World Ticket or Pass

To prepare for making Theme Park reservations, each Guest ages 3+ in your travel party must have a valid ticket linked for each day they wish to visit the Disney Parks.

Please note: If you have a room and ticket package for a select Walt Disney World Resort hotel, your tickets will be included when you link your Disney Resort reservation and you can skip Step 3.

Make your Theme Park Reservation in the Disney Park Pass System

Choose the date and Theme Park that you'd like to visit from the available reservations in the Disney Park Pass system via My Disney Experience. Please note that dates and Theme Park selections are limited and subject to availability. Remember, to enter a Walt Disney World Theme Park, each Guest ages 3+ in your travel party must have both a valid ticket for admission and a Theme Park Reservation for the same Park on the same date, for each day they wish to visit.

Review and Confirm Your Plans

Carefully review and confirm your selected park and date. Once confirmed, your reservation will appear in My Plans on the My Disney Experience website.

DOLLYWOOD

Reservations:

Agents must call to book: 1-800-DOLLYWOOD (1-800-365-5996).

Group Bookings:

865-428-6789 or [email protected]

Schedule:

Mon-Sat 7:30am - 8:00pm ET, Sun 8:00am - 7:00pm ET

Booking Platform:

Phone call with reservation center.

Private Location:

N/A

Transfer:

No

Commission Rate:

10%

Customer Service:

1-800-365-5996

Travel Insurance:

Use Allianz

FAQs:

- Agents must call in for reservations and use Boardwalk’s CLIA number (00039054).
- No commission on tickets, only on the hotel stay.
- Email invoice to [email protected]
- Submit for commission request on our website after you send in the invoice
- Commission only on DreamMore Resort and Spa, and Heartsong Lodge and Resort (10%)
- Commission paid only on Regular, AAA and AARP rates

List of places with resident sales restrictions (we cannot sell to people living in these places):

  • Cuba
  • North Korea
  • Iran
  • Syria
  • Crimea (region of Ukraine)
  • Russia
  • Belarus
  • Donetsk (region of Ukraine)
  • Luhansk (region of Ukraine)
  • Kherson (region of Ukraine)
  • Zaporizhzhia (region of Ukraine)

Boardwalk Travel agents should always offer travel insurance to each client. It will protect their travel and limit the risk of losing a customer because they were never offered a travel protection plan. Let the client be the one to reject, but every agent should offer it to every client.

7 Reasons to Buy Travel Insurance

Travel insurance isn’t just for expensive vacations. Travel insurance isn’t just for trips overseas. And travel insurance isn’t just for long journeys.

It’s essential to buy travel insurance for every trip, because you never know what might happen when you’re far from home! Every year, 55 million Americans purchase Allianz Travel Insurance to protect them against the most common travel mishaps.

Not sure if you need to insure your trip? Here are the top seven reasons to buy travel insurance.

1. Because you don’t want to lose all your money if you have to cancel your trip.

Even the best-planned trips sometimes have to be canceled. But many travel providers—such as tour operators, cruise lines and airlines—offer minimal or no refunds for last-minute cancellations. If this happens, can you afford to lose all the money you’ve spent on your trip?

One of the best reasons to buy travel insurance is having the protection of trip cancellation benefits. These can reimburse you for prepaid, nonrefundable trip costs when you must cancel for a covered reason. When you get your money back, you can book your vacation for another, brighter day.

What if you need to cancel for a reason that’s not covered? If you think that’s a possibility, consider buying the Cancel Anytime upgrade. Available on our most popular plans, OneTrip Prime and OneTrip Premier, Cancel Anytime can reimburse 80% of your lost non-refundable trip costs if you cancel your trip for almost any unforeseeable reason your plan does not already cover. That way, you can travel with confidence.

2. Because accidents can—and do—happen while traveling.

Healthy travelers often think they don’t need emergency medical insurance. The truth is, no one’s immune from illness and injury. We receive thousands of calls each year from American Allianz Travel Insurance customers who are experiencing a medical crisis during their trip, such as trauma, broken bones, heart attacks, and strokes. When you have travel insurance, you can contact 24-hour assistance for help in an emergency. Our team of experts can get you the help you need and may even be able to arrange payment in advance for covered emergency medical care.

3. Because your health insurance probably won’t work overseas.

If you get seriously sick or hurt in another country, don’t expect your health insurance card to help. “Many foreign medical facilities and providers require cash payment up front and do not accept U.S. insurance plans. Medicare does not provide coverage outside of the United States,” the U.S. Department of State warns.1 When you have travel insurance with emergency medical and dental benefits, it can pay for losses due to covered medical and dental emergencies that occur during your trip.

4. Because medical evacuations can be really expensive.

If you get seriously sick or badly hurt while traveling overseas, and you need to be taken via helicopter to the nearest high-quality hospital, the cost can be enormous. In some parts of the world, a medical evacuation can potentially cost six figures—and that doesn’t even include the expense of getting you home again.

Travel insurance with emergency medical transportation benefits can pay for you to be transported to the nearest appropriate facility if you suffer a covered illness or injury during your trip and our medical assistance team determines that the local medical facilities are unable to provide appropriate treatment. It can also pay for specialized transportation to bring you home, once your condition is stable.

5. Because travel delays are inevitable.

Airlines’ on-time stats rise and fall from year to year, but on average, around 18% of domestic flights are delayed.3 That’s not even counting the flights that are canceled! That’s why you need travel insurance with travel delay benefits, which can reimburse you for additional accommodation, meals or travel expenses and lost prepaid expenses due to a covered departure delay. You’ll be much happier if you have insurance that can reimburse you for your airport lunch or unexpected extra night in the hotel.

Here’s some even better news: You can get paid $100 per insured person, per day for a covered travel or baggage delay if you have SmartBenefits® (included with the OneTrip Prime and OneTrip Premier plans). You don’t need to provide any receipts—just proof of the delay!

6. Because a missing bag can ruin your trip.

In a recent survey, more than half of travelers said an airline had lost their luggage in the past. Just 34% of them ever got their missing bags back, and 72% said they’d lost an irreplaceable item.

When your suitcase goes AWOL, travel insurance can save the day. Baggage delay benefits can reimburse you for the reasonable additional purchase of essential items during your trip if your baggage is delayed or misdirected by a common carrier for 24 hours or more. Baggage loss/damage benefits can reimburse you for the actual price, actual cash value, repair or replacement of your lost/damaged items—whichever is less—based on the limits in your insurance policy’s letter of confirmation. Just remember: The best place for truly irreplaceable items is in your carry-on luggage, or at home.

7. Because sometimes, even expert travelers need a little help. 

One of the best reasons to buy travel insurance is the peace of mind you get from knowing help’s just a phone call away. When you face a crisis while traveling—a medical emergency, a lost passport, a stolen wallet, a natural disaster, etc.—you can always contact 24-hour assistance. Our U.S.-based team of travel experts will do everything in their power to take care of you and help make things right.