Reference Guide
For Agent Use Only
Information subject to change without notice
 
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  |   VAX PACKAGES   |             
 
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    |     Updated  4 / 14 / 25    |         Phone Directory UOR      |           Feedback
 
ANNUAL PASS HOTEL RATES ARE PUBLISHED 2-3 MONTHS OUT ----
LEARN ABOUT BUNDLE AND SAVE DISCOUNTS ON PACKAGES----
NEW HOTELS: STELLA NOVA, TERRA LUNA RESORT, AND UNIVERSAL GRAND HELIOS HOTEL -----
ACTIVE PASS HOLDERS CAN NOW BOOK THE EXCLUSIVE VACATION PACKAGE!! ----
SELL VALUE - SELL CLUB LEVEL ----
EPIC UNIVERSE OPENING MAY 22, 2025 ----
FAMILY ROOMS / CHILD SWAP ROOMS SET UNIVERSAL APART FROM OTHER THEME PARKS----

‡  Partner Hotel Kiosk

Guests staying at select Partner Hotels will check-in for their room at the hotel lobby check-in desk.  After they secure their room key the guest need to secure their vacation documents from the Universal Kiosk usually located within close proximity to the Lobby.
 
Vacation Documents Kiosk
 
  • Package Documents Kiosk - to secure all their documents such as Park Tickets, Dining Tickets purchased with their Vacation Package.
  • The Guest will swipe their credit card for verification purposes only and key in their Vacation Package confirmation.  Upon verification, the kiosk will print out all documents.