Department	Phone	Email	Website
UNIVERSAL PARKS & RESORTS VACATIONS (UPRV) - for all vacation packages that include tickets, transfers, dining and any other ticket product.	Travel Agent Phone Line 800.224.3838 The A-TEAM Desk is open M-F, 9 AM - 7PM. The calls roll over to the General Reservations Line outside these hours Hours: Mon-Fri - 9am-7pm	General Requests / Questions [email protected] (allow 3-4 days for reply) Vacation Packages [email protected]	Website(s) www.universalpartnercommunity.com > www.vaxvacationaccess.com > http://themeparks.universalstudios.com
	Spanish Line 1-855-487-6230 - Option 2 (not Travel Agency dedicated)
	Deaf or Hard of Hearing TDD 800-447-0672 (not Travel Agency dedicated)
	UPRV VIP Tour Desk Sales Dept. (800) 224-4489 Hours: Mon-Sat: 8am – 10pm; Sun: 8am - 9pm


GROUP VACATION PACKAGES AND GROUP TICKETS 10 or more Hotel rooms including theme park tickets or 15 or more park tickets. Single Day tickets are excluded.	1-800-224-4489 (Open 9:00 am - 5:30 pm EST)	[email protected]


COMMISSIONS - Commissions are paid once travel commences. You should receive payment within 2-4 weeks.	UPRV Commission Requests [email protected] Ms. Deron Lape at (407) 224.5091	ACH - To verify reservation information on a recent ACH deposit (Client name, Travel Date, VAX Account #, and Agent) please email [email protected] with Universal Vacations confirmation number.

Loews - Room Only

Department	Phone	Email	Website
Commission		Hotel Only Bookings via Loews Reservations [email protected] (Make sure to include booking number) Commission payments are processed by Onyx. For commission statement or other payment information, please reach out to Onyx Member Services at [email protected]


LOEWS HOTELS - ROOMS ONLY Hotel only bookings are managed by Loews	(800) 232-7827


LOEWS HOTELS - Preferred Accounts Desk - Adjoining Room Requests		[email protected]

Transportation

Department	Phone	Email	Website

Quick Transportation	(407) 354.2456 Hours: 9:00am - 9:00pm EST


Mears Transportation	(407) 423.5566 Hours: 8:00am - Midnight


SUPERSTAR SHUTTLE SERVICE Program Contacts for Booking & Fulfillment Questions	Airport Transfer Program Direct Line1-866-604-7557 (Universal) Hours of Operation: 8am to 5:30pm, 7 days/week Super Shuttle Direct Line (operated by Escot): (407) 888.-9795	Airport Transfer Program Email Address: [email protected]

Theme Parks

Department	Phone	Email	Website

Guest Serv ices dining reservations, ADA assistance, comments, concerns, and ticket validity verification, ECV Rental requests.	(407) 363.8000 or (407) 224.4233 - Option 5 Hours: 8:30AM - 7:00PM EST (or 1/2 hour prior to theme parks opening and 1/2 hour after theme parks closing)	[email protected] Sign Language Services - Universal Orlando Theme Parks [email protected]
Guest Accessibility Team	(407) 817-8349


Shutterbuttons	1-800-368-6386	[email protected]


Volcano Bay - Capacity Hotline	(407) 817.8317


VIP Tours - Ask any questions you may have about Universal Orlando VIP Tours	(407) 363-8295	[email protected]


Theme Park Capacity Hotline	(407) 817-8317

CityWalk

Department	Phone	Email	Website

Hollywood Drive-In Mini Golf	(407) 802-4848


Daytime Kennel Boarding @ CityWalk Garage	(407) 224-9509


Universal's Great Movie Escape (UGME)	(407) 224-8463 (option 1 - Sales, Option 2 UGME)


Voodoo Doughnut Orlando - To Pre-Order	Call/Text: (407) 267-6897 Must call/text at least 2 hours in advance. Email: [email protected] Must email at least 2 hours in advance.

Universal Partner Community - www.UniversalPartnerCommunity.com

Department	Phone	Email	Website

BROCHURES & ONLINE TRAINING			www.UniversalPartnerCommunity.com >
All brochures are complimentary and are ordered online

Dining Reservations

Department

Phone

Email

Other Reservation Options

Loews Portofino Bay Hotel

Hard Rock Hotel

Loews Royal Pacific Resort

Loews Sapphire Falls Resort

Dining Reservations / Dietary Assistance

Dining Reservations - Onsite Hotels

Dining Reservations Theme Parks & CityWalk

(800) 503.3463

(407) 224.3663

7:15 AM - 7:00PM 7 days

Reservations are booked within a 180 day window through Universal Parks & Resorts Vacations by dialing

TEXTING SERVICE

Text 32281 for non transactional questions.

[email protected]

NOTE: Reservations 30+ days prior for parties of 10 or more must be done directly with the restaurant

CityWalk / Theme Parks / Food Allergy

Dietary Needs - Guests can email [email protected] for assistance.

Dining Reservations / Dietary Assistance

Dining Reservations Overview/lists

Universal Store

Department	Phone	Email	Website

The Universal Store (online merchandise)	(888) 762-0820		Website Link

Public Relations Media Site


PR Media Site Sign up with the PR Media Site to secure access to content/images if you create editorials or blogs.	Public Relations Team (407) 363-8220		http://media.universalorlando.com/

Hotels

Helios Grand Hotel

Department	Phone	Email	Website / Social Media

Universal Helios Grand Hotel 8505 S. Kirkman Road Orlando, FL 32819	(689) 218-1000

Loews Portofino Bay Hotel (LPBH)

Department	Phone	Email	Website / Social Media

Loews Portofino Bay Hotel (LPBH) 5601 Universal Boulevard Orlando, Florida 32819-7888 CHAT SERVICE 407.588.0141 - Chat service for non-transactional inquiries.	(407) 503-1000 Fax: (407) 503-1010 Concierge Phone: (407) 503.1200 Universal Desk: (407) 503.1209 Bice Ristorante: (407) 503.1415 Mama Della's Ristorante: (407) 503.1432 Trattoria del Porto: (407) 503.1430 Harbor Nights: (407) 503.1200 Private Cabana Rentals (407) 503-1434	Concierge [email protected] (7am- 9pm or 10pm - varies by seasonal needs) Portofino Bay Hotel Customer Service: [email protected] (Corporate Office)	www.facebook.com/LoewsPortofinoBay

Hard Rock Hotel (HRH)

Department	Phone	Email	Website / Social Media

Hard Rock Hotel (HRH) 5800 Universal Boulevard Orlando, Florida 32819-7888 CHAT SERVICE 407.228.3344 - Chat service for non-transactional inquiries.	(407) 503-ROCK (7625) Fax: (407) 503-ROLL (7665) Hard Rock Hotel Customer Service: (888) 519.6683 (Corporate Office) Universal Desk: (407) 503.2209 Concierge Phone: (407) 503.2200 Palm Restaurant: (407) 503.7256 The Kitchen: (407) 503.2430	Concierge [email protected] (7am- 9pm or 10pm - varies by seasonal needs) Hard Rock Hotel Customer Service [email protected] (Corporate Office)	www.facebook.com/HardRockHotelOrlando

Loews Royal Pacific Resort (LRPR)

Department	Phone	Email	Website / Social Media

Loews Royal Pacific Resort (LRPR) 6300 Hollywood Way Orlando, FL 32819-7888 CHAT SERVICE 407.502.0072 - Chat service for non-transactional inquiries.	(407) 503-3000 Fax: (407) 503-3010 Concierge Phone: (407) 503.3200 Universal Desk: (407) 503.3209 Avis Desk: (407) 503.3156 (8am-6pm) Jakes Bar & Grill (407) 503.3432 Islands Dining Room (407) 503.3430 Wantilan Luau (407) 503.3463	Concierge [email protected] (7am- 9pm or 10pm - varies by seasonal needs) Royal Pacific Customer Service [email protected] (Corporate Office)	www.facebook.com/LoewsRoyalPacificResort

Loews Sapphire Falls Resort (LSFR)

Department	Phone	Email	Website / Social Media

Sapphire Falls Resort (LSFR) 6601 Adventure Way Orlando, Florida 32819 CHAT SERVICE 407.706.9982 - Chat service for non-transactional inquiries.	(407) 503-5000 Avis Desk: (407) 503-5156 Concierge Phone: (407) 503-5200 Amatista Restaurant: (407) 503.5411 Strong Water: (407) 503.5447 Universal Store: (407) 817-1001	Sapphire Falls Resort Customer Service [email protected] (Corporate Office)	https://www.facebook.com/LoewsSapphireFalls

Aventura Hotel (AVH)

Department	Phone	Email	Website / Social Media

Aventura Hotel 6725 Adventure Way Orlando, Florida 32819 CHAT SERVICE 407.499.1799 - Chat service for non-transactional inquiries.	Phone: (407) 503-6000 Avis Desk: (407) 377-3108 Vacation Planning Center 407-503-6209	Aventura Customer Service [email protected] (Corporate Office) Concierge Service not offered at this property	https://www.facebook.com/UniversalAventuraHotel

Cabana Bay Beach Resort (CBBR)

Department	Phone	Email	Website / Social Media

Cabana Bay Beach Resort (CBBR) 6550 Adventure Way Orlando, Florida 32819 CHAT SERVICE 407.602.3688 - Chat service for non-transactional inquiries.	(407) 503-4000 Universal Desk: (407) 503.4209 Avis Desk: (407) 503.4156 (8am-6pm)	Cabana Bay Beach Customer Service: [email protected] (Corporate Office) Concierge Service not offered at this property	https://www.facebook.com/CabanaBayResort

Surfside Inn - Endless Summer Resort

Dockside Inn - Endless Summer Resort

Department	Phone	Email	Website / Social Media

Endless Summer Resort - Dockside Inn & Suites 7125 Universal Blvd. Orlando, Florida 32819 CHAT SERVICE 407.225.8118 - Chat service for non-transactional inquiries.	(407) 403.8000	Customer Service [email protected]

Stella Nova Resort (USNR)

Department	Phone	Email	Website / Social Media

Universal Stella Nova Resort 4500 Epic Blvd Orlando, FL 32819	(689) 218-2000	Customer Service [email protected]

Terra Luna Resort (UTLR)

Department	Phone	Email	Website / Social Media

Universal Terra Luna Resort 5500 Epic Blvd Orlando, FL 32819

UPRV Partner Contacts

VAX

Department	Phone	Email	Website

VAX Support Vax Vacation Access is a 3rd party software company used by UPRV to sell it's product	(414) 934-2900 Available Monday - Friday 7am-10pm CST Please check with your agency's VAX Administrator for any access issues.	[email protected] Include the following information Agent Login Account Number Username	www.vaxvacationaccess.com

Amazing Pictures - Universal Photos

Department	Phone	Email	Website / Social Media

Amazing Pictures / Universal Photos 3RD Party vendor for Universal Photo Package(s)	(321) 422-8101	Customer Support: [email protected]

Golf Universal Desk

Department	Phone	Email	Website / Social Media

Golf Universal Desk Assistance with golf reservations for Universal Orlando Resort onsite guests Golf Universal Orlando Desk	(833) 465.3864	[email protected]

UpLift

Department	Phone	Email	Website

UpLift - for package financing	(844) 257.5400 Sun-Sat 24/7	[email protected]

Social Media Links / Websites


UNIVERSAL ORLANDO RESORT
Universal Blog - Close Up		http://blog.universalorlando.com
FB Universal Consumer Page		https://www.facebook.com/UniversalOrlandoResort
FB Travel Professionals Page	Managed by Marketing Department	https://www.facebook.com/groups/701876206648431/
FB Sales Travel Agent Page	Managed by Sales Team	www.facebook.com/groups/TISAdvisors/
FB Annual Passholders Page		https://www.facebook.com/groups/1642951779303907/
Universal Orlando YouTube		http://www.youtube.com/universalorlando
Twitter		https://twitter.com/uornews
Snapchat		http://blog.universalorlando.com/extras/universal-orlando-snapchat
Instagram		https://www.instagram.com/UniversalOrlando/

Department

Website / Social Media

Endless Summer Resort - Surfside Inn & Suites

7000 Universal Blvd.

Orlando, Florida 32819

CHAT SERVICE

407.593.4466 - Chat service for non-transactional inquiries.

(407) 403.7000

Avis Desk: (407) 503-8156

(8am-6pm)

Customer Service

[email protected]

https://www.facebook.com/UniversalEndlessSummerResort