Reference Guide
For Agent Use Only
Information subject to change without notice
 
Reservations   800.224.3838   
PLEASE PROVIDE YOUR VAX ACCOUNT LOGIN NUMBER WHEN ASKED. IT COULD BE YOUR AGENCY PHONE NUMBER, IATA, CLIA OR TRUE NUMBER
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Air & Ground Transportation (USH)

 
Excluding Air
Valid for Package Sales Only
 
 
Added 1/18/24
Airfare
 
Airfare
 
Universal Studios Hollywood Vacation Packages will be our guests' resource for all-inclusive travel plans.
To ensure we have those plans covered, Universal Studios Hollywood Packages will include air fare for flights from most major airlines arriving and departing from the airports below.
 
Eligible Airports
  • ​Los Angeles International Airport (LAX) – 25 miles from USH*
  • ​Burbank (BUR) – 5.1 miles from USH*
  • ​John Wayne Airport (SNA) – 48.6 miles from USH*
  • ​Long Beach Airport (LGB) – 33.5 miles from USH*
 
Price points vary by package. *Distance is approximate. Travel time varies on traffic.
Rental Cars
Wherever guests are going, we've got wheels for them.
Budget® and Avis® are the Official Car Rental Partners of Universal Studios Hollywood and offer a wide selection of rental car options that enhance guest hotel and ticket package.
Price points vary by package.
Karmel Shuttle Airport Transportation
Pricing
 
One-Way & Roundtrip Pricing
 
One-way Airport Transfer – Los Angeles International Airport (LAX)
To/from Universal Partner Hotel: Guests can enjoy a One-way transportation service provided by Karmel Shuttle Service to/from Los Angeles International Airport from/to participating Universal Studios Hollywood Partner Hotels.
 
Rates valid for guests traveling in the same vehicle.
Pricing varies based on Hotel Zone and is based on vehicle selection/preference, not per passenger.
Pricing Includes One-way service to/from the participating Universal Studios Hollywood Partner Hotel.
 
Roundtrip Airport Transfer – Los Angeles International Airport (LAX)
To/from Universal Partner Hotel: Guests can enjoy a Roundtrip transportation service provided by Karmel Shuttle Service from Los Angeles International Airport to participating Universal Studios Hollywood Partner Hotels.
 
Pricing Details
  • Pricing varies by vehicle size (vehicle size is dependent on number of travelers in the party) and hotel.
  • All prices shown are in U.S. Dollars ($) and include applicable taxes, fees, and charges.
  • Driver’s gratuity is not included in the package price.
Travel Requirements
 
Traveling with Children
  • All children under 16 must be accompanied by an adult.
  • Children ages two (2) and under require a seat in the vehicle. No riding in the lap of a parent or guardian. Each child must have a reserved seat in the vehicle.
  • Children under the age of 8 must be secured in a car seat or booster seat in the back seat.
  • Child safety seats or booster seats are NOT provided, and guests must bring their own seats.
  • Once guests have booked their transfers, they must call 714-670-3480 to notify Karmel Shuttle Services that an infant will be accompanying the customer.
 
Vehicle Occupancy
Private vehicles are a flat rate, and the size & price of the vehicle is determined by the number of people traveling in the party (including children).
 
  • Private vehicle transfers are available for a maximum of 9 passengers with no more than 10 pieces of luggage.
  • Private Black Car Sedans are available for a maximum of 3 passengers with no more than 3 pieces of luggage.
  • Private SUVs are available for a maximum of 6 passengers with no more than 6 pieces of luggage.
 
Additional Information
  • Transportation service will be provided by Karmel Shuttle Services.
  • Length of Transfer varies by hotel; approximately 45 to 60 minutes each way.
  • All arrival and departure information will be supplied in the E-Travel Document. This will contain exact information for guests' arrival at the airport and specific instructions on how to pick up their Airport Transfer.
  • Guests must go Baggage Claim as designated by their arriving airline to get their luggage. Luggage is not picked up for them.
  • Cancellations must be made 12 hours prior to service time.
Reservation/Redemption Requirements
 
Reservation Requirements
Guests will need to provide the specific dates during their stay that they would like the transfers to occur. There is no need to call and schedule their departure as they will receive their departure information as they check in for their round-trip transportation.
 
Airport Arrival
Upon receipt of the E-Travel Document or when they have their flight information, guests must call 714-670-3480 to confirm flight info and to provide their:
  • Universal Studios Hollywood Reservation Number
  • Transportation information
  • Flight information: Flight information should be provided ideally no less than one week prior to arrival.
  • And to arrange pick up/drop off from the Airport. Advise guests to have their Universal reservation number and transfer information ready.
     
To Universal Studios Hollywood Partner Hotel
Upon receipt of the E-Travel Document, guests must call 714-670-3480 to arrange their pick-up time. Advise guests to have their Universal reservation number and transfer information ready.
  • Their phone number can be provided to Karmel Shuttle to receive reminder texts about pick up.
  • Reservations must be made at least 72-hours in advance.
     
Universal Partner Hotel Departure
Pick-up time can be arranged when making initial reservation.
  • Guests can change their departure time back to the airport by calling 714-670-3480
  • Recommended departure times are designed to make sure guests do not miss their flight. If they choose to change their pick-up time, their flight time guarantee is void.
 
Redemption Requirements
  • Guests must present a valid photo ID and their E-Travel Document at the time of pick-up from the Airport.
  • Upon landing, guests that have provided their phone number at the time of booking will receive a text message from Karmel Shuttle with details on the pick-up area and vehicle. Guests should collect luggage and proceed through the baggage claim area then follow text instructions to pick-up location.
  • There will be information on the E-Travel Documents with instructions for flight delays or cancelled flights. If there are any questions, guests can call 714-670-3480 to coordinate pick-up needs or changes.
Pick-Up/Drop-Off Locations
 
This shuttle service provides service to/from LAX.
 
Universal Studios Hollywood™ Partner Hotels (Subject to change)
 
Hotel
Area
Zone Area
Best Western Plus Carriage Inn & Suites
Sherman Oaks, CA 91411
 Huntington Beach
 Best Western Plus Media Center Inn & Suites
Burbank, CA 91505
 Burbank / Pasadena
 ​Coast Anabelle Hotel
Burbank, CA 91506
 Burbank / Pasadena
 Comfort Inn & Suites Near Universal Studios - N. Hollywood – Burbank
North Hollywood, CA 91606
 North Hollywood – Beverly Garland Holiday Inn
 Courtyard by Marriott Los Angeles Burbank Airport
Burbank, CA 91506
 Burbank / Pasadena
 Hampton Inn & Suites Los Angeles Burbank Airport
Burbank, CA 91506
 Burbank / Pasadena
 Hilton Garden Inn Burbank Downtown
Burbank, CA 91506
 Burbank / Pasadena
 Hilton Los Angeles/Universal City
Universal City, CA 91608
 Universal City / Universal Hotels
 Holiday Inn Express North Hollywood
North Hollywood, CA 91601
 North Hollywood – Beverly Garland Holiday Inn
 ​Hotel Amarano
Burbank, CA 91506
 Burbank / Pasadena
 Lexen Hotel North Hollywood
North Hollywood, CA 91601
 North Hollywood – Beverly Garland Holiday Inn
 Loews Hollywood Hotel
North Hollywood, CA 91601
 Hollywood / West Hollywood
 ​Los Angeles Marriott Burbank Airport
Burbank, CA 91506
 Burbank / Pasadena
 Residence Inn by Marriott Los Angeles Burbank/Downtown
Burbank, CA 91506
 Burbank / Pasadena
 Safari Inn, a Coast Hotel
Burbank, CA 91506
 Burbank / Pasadena
 Sheraton Universal Hotel
Universal City, CA 91608
 Universal City / Universal Hotels
 Spring Hill Suites Los Angeles Burbank/Downtown
Burbank, CA 91506
 Burbank / Pasadena
 The Garland
North Hollywood, CA 91606
 North Hollywood – Beverly Garland Holiday Inn
 Tilt Hotel/Universal Hollywood
Los Angeles, CA 90068
 Universal City / Universal Hotels
 
ADA
 
Americans with Disability Act Compliance (ADA)
 
  • Vehicles can accommodate foldable wheelchairs. The guest must be able to transfer from the wheelchair to the vehicle on their own.
  • Unfortunately, wheelchair accessible lift vans are not available.
  • Service Animals are welcome. Once guests have booked their transportation, they must call 714-670-3480 during the hours of operation to specify that a service animal will be accompanying them. Karmel Shuttle Services must know about the service dog to secure a space/seat.
Details
 
Universal Parks & Resorts Vacations offers One-way and Round-trip Airport Transfers providing personalized door-to-door ground transportation to/from Los Angeles International Airport from/to Universal Studios Hollywood Partner Hotels.
 
Vehicle size and pricing is dependent on the number of travelers in the party.
 
Karmel Shuttle only provides transportation to and from the LAX Airport.
 
Key Benefits
  • Personalized transportation service via sedan/van/SUV - ideal for families.
  • Private vehicle transfers are a personalized service providing guaranteed non-stop service.
  • Eliminates parking fees, tolls, and gas
  • Convenient pick-up and return times, scheduled to fit guest needs.
  • Private Airport Transfer service.
 
Terms & Conditions
  • All prices, package inclusions & options are subject to availability and to change without notice and additional restrictions may apply.
  • ​Errors will be corrected where discovered, and Universal Studios Hollywood and Universal Parks & Resorts Vacations reserve the right to revoke any stated offer and to correct any errors, inaccuracies or omissions, whether such error is on this website or any print or other advertisement relating to these products and services.
  • ​Universal Parks & Resorts Vacations is registered with the State of California as a seller of travel. Registration number TBD.
  • Universal elements and all related indicia TM & © 2024 Universal Studios. All rights reserved.