Reference Guide
For Agent Use Only
Information subject to change without notice
 
Reservations   800.224.3838   
PLEASE PROVIDE YOUR VAX ACCOUNT LOGIN NUMBER WHEN ASKED. IT COULD BE YOUR AGENCY PHONE NUMBER, IATA, CLIA OR TRUE NUMBER
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    |     Updated  4 / 14 / 25    |         Phone Directory UOR      |           Feedback
 
ANNUAL PASS HOTEL RATES ARE PUBLISHED 2-3 MONTHS OUT ----
LEARN ABOUT BUNDLE AND SAVE DISCOUNTS ON PACKAGES----
NEW HOTELS: STELLA NOVA, TERRA LUNA RESORT, AND UNIVERSAL GRAND HELIOS HOTEL -----
ACTIVE PASS HOLDERS CAN NOW BOOK THE EXCLUSIVE VACATION PACKAGE!! ----
SELL VALUE - SELL CLUB LEVEL ----
EPIC UNIVERSE OPENING MAY 22, 2025 ----
FAMILY ROOMS / CHILD SWAP ROOMS SET UNIVERSAL APART FROM OTHER THEME PARKS----
                                 

Benefit - Resort Wide Charging Privileges (UOR)

 
Resort-wide charging privileges with your room key card. Use your hotel room key card to charge food and merchandise at Universal Orlando locations where credit cards are accepted.  Some of the carts at CityWalk do not accept Resort Wide Charging privileges.
 
Guests can also add money to a child/teenagers room key limiting the amount they can spend.  Works like a debit card.
 
Room key card charging privileges do not apply with off resort locations.
 
Universal onsite hotels will hold on the guests credit card the equivalent of the hotel room rate for the guests entire stay for room charging privileges.  Guests can ask for more or less on their card.  The funds are reserved on guests credit card or debit card.
 
Room charging privileges expire automatically at 11:00am on day of departure.