Reference Guide
For Agent Use Only
Information subject to change without notice
 
Reservations   800.224.3838   
PLEASE PROVIDE YOUR VAX ACCOUNT LOGIN NUMBER WHEN ASKED. IT COULD BE YOUR AGENCY PHONE NUMBER, IATA, CLIA OR TRUE NUMBER
  |   VAX PACKAGES   |             
 
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    |     Updated  4 / 14 / 25    |         Phone Directory UOR      |           Feedback
 
ANNUAL PASS HOTEL RATES ARE PUBLISHED 2-3 MONTHS OUT ----
LEARN ABOUT BUNDLE AND SAVE DISCOUNTS ON PACKAGES----
NEW HOTELS: STELLA NOVA, TERRA LUNA RESORT, AND UNIVERSAL GRAND HELIOS HOTEL -----
ACTIVE PASS HOLDERS CAN NOW BOOK THE EXCLUSIVE VACATION PACKAGE!! ----
SELL VALUE - SELL CLUB LEVEL ----
EPIC UNIVERSE OPENING MAY 22, 2025 ----
FAMILY ROOMS / CHILD SWAP ROOMS SET UNIVERSAL APART FROM OTHER THEME PARKS----
                   

Check-In Process (UOR)

 
 
Pre-Registration Time:  After 7:00 AM
Posted Check-In Time:  4:00 PM
Check-Out Time:  11:00 AM
 
 
 
 
 
Lead Name guest must be the one checking in for the room. If the Lead Name guest of the package is not available to check-in due to a delay etc, then the hotel must be notified and arrangements must be made ahead of time to allow someone else in the party to check-in on their behalf.
 
Required Documents:
Current Drivers License
Valid Credit Card
 
Guests staying at one of Universal's Onsite Hotels will check-in for their room at the hotel lobby check-in desk.  After they secure their room key, the guest should proceed to the Vacation Documents Kiosk to secure their package documents.  The kiosk is within close proximity to the Lobby.
 
Loews is unable to accommodate requests for early check-in.  Pre-registration is the only option available.
 
Vacation Documents Kiosk
Package Documents Kiosk - to secure all their documents such as Park Tickets, Dining Tickets purchased with their Vacation Package.
  • The Guest will swipe their credit card for verification purposes only and key in their Vacation Package confirmation.  Upon verification, the kiosk will print out all documents.
 
Onsite Hotel Charging Privileges
Guests get asked for a credit card for incidentals.  The hotel will take an authorization for a jointly agreed daily amount at the time of check-in.  (The process  verifies the full amount of funds and is "holding" it on the card.)  The payment gets processed on the day of check out. The guest must have the funds at the time of check-in.  International travelers hold's may appear as charges and all applicable exchange rate and processing fees may apply.   Guests using Debit Cards will have the funds locked during their stay.
 
 
 
 
 
Check-In - Rooms Not Ready
  • Guests can store the luggage with Baggage Services and enter the park(s)
  • Hotel Check-in staff will  provide room keys to guest.  Guest will be advised of room number once its ready via text to their phone.
     
  • Premier Property Guests can secure their room keys which also work as their Express Pass Unlimited Keys to use in the theme parks.
 
Check-In Late Arrival
If you have a guest that will be arriving on/after 10:00 PM, it is important that you notify the hotel of the approximate arrival time.