Reference Guide
For Agent Use Only
Information subject to change without notice
 
Reservations   800.224.3838   
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    |     Updated  4 / 14 / 25    |         Phone Directory UOR      |           Feedback
 
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Guests with Food Allergies (UOR)

 
 
Islands of Adventure®, Universal Studios Florida®, Universal CityWalk® and our three on-site hotels where our chefs and culinary staff can accommodate your dietary needs.
 
Guests will need to notify the venue if there are special dietary requirements that they need to have addressed.
·     Pre-Arrival
  • When making dining reservations over the phone, the Guest should let them know about any food allergies or intolerances they or any member of their party would like addressed. Universal Orlando Guests under 18 must have their parent or guardian’s permission to call.
 
·     When On-Site
  • Guests can ask to speak to a chef or manager at any restaurant within Universal Orlando® Resort, or at any of our on-site hotels once they are here. Guests will need to let them know which guest in their party has a food allergy or intolerance, and what the allergy/intolerance is. Our culinary staff will make every effort to prevent that allergen from coming in contact with any part of that guest’s meal.
 
It should be noted, however, that Universal Orlando (Theme Parks Counter Service) does not have separate food preparation facilities in which to prepare allergen-free foods. There is occasionally the chance that allergens may have been introduced to one or more ingredients before they reached the kitchens at Universal Orlando—and, on other rare occasions—even inadvertently as the food was being prepared.
 
If the Guest has venue-specific questions or questions that have not been answered here, they can email our Dietary Needs Department for dining locations within Universal’s Islands of Adventure®, Universal Studios Florida® or Universal CityWalk®.