Reference Guide
For Agent Use Only
Information subject to change without notice
 
Reservations   800.224.3838   
PLEASE PROVIDE YOUR VAX ACCOUNT LOGIN NUMBER WHEN ASKED. IT COULD BE YOUR AGENCY PHONE NUMBER, IATA, CLIA OR TRUE NUMBER
  |   VAX PACKAGES   |             
 
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    |     Updated  4 / 14 / 25    |         Phone Directory UOR      |           Feedback
 
ANNUAL PASS HOTEL RATES ARE PUBLISHED 2-3 MONTHS OUT ----
LEARN ABOUT BUNDLE AND SAVE DISCOUNTS ON PACKAGES----
NEW HOTELS: STELLA NOVA, TERRA LUNA RESORT, AND UNIVERSAL GRAND HELIOS HOTEL -----
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SELL VALUE - SELL CLUB LEVEL ----
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Hotel Only - Credit Card Validity Requirements

 
 
Rooms Only Update - Credit Card Validity
When a rooms only reservation gets done via the phone or via UniversalOrlando.com, it gets booked in a system called Windsurfer. Windsurfer has gone through several upgrade modifications to make it PCI compliant. With that said, the system now required that the validity date of a credit card used for payment must be valid beyond the travel dates being booked. So if you book something for 2022 but the credit card expires 12/21 then the credit card won't be accepted by the system.
 
The best recommendation (to save time) is to ask the client if an alternate credit is available so you can use it online or by calling in.
 
If an alternate credit card is not available then you can still move forward by calling in the reservation and advising the Res Agent that NO ALTERNATE CREDIT CARD IS AVAILABLE and if needed ask to speak to a support desk agent so they can assist in getting the credit card entered into the booking.