Reference Guide
For Agent Use Only
Information subject to change without notice
 
Reservations   800.224.3838   
PLEASE PROVIDE YOUR VAX ACCOUNT LOGIN NUMBER WHEN ASKED. IT COULD BE YOUR AGENCY PHONE NUMBER, IATA, CLIA OR TRUE NUMBER
  |   VAX PACKAGES   |             
 
×
    |     Updated  4 / 14 / 25    |         Phone Directory UOR      |           Feedback
 
ANNUAL PASS HOTEL RATES ARE PUBLISHED 2-3 MONTHS OUT ----
LEARN ABOUT BUNDLE AND SAVE DISCOUNTS ON PACKAGES----
NEW HOTELS: STELLA NOVA, TERRA LUNA RESORT, AND UNIVERSAL GRAND HELIOS HOTEL -----
ACTIVE PASS HOLDERS CAN NOW BOOK THE EXCLUSIVE VACATION PACKAGE!! ----
SELL VALUE - SELL CLUB LEVEL ----
EPIC UNIVERSE OPENING MAY 22, 2025 ----
FAMILY ROOMS / CHILD SWAP ROOMS SET UNIVERSAL APART FROM OTHER THEME PARKS----

Travel Agent Support @ UPRV / CHAT - Orlando

 
The Travel Agent Desk is manned by 18 of our most experienced agents and are available Monday - Friday from 9AM - 7PM.  After hours, the phone lines are answered by the General Reservations Department.
 
Besides assisting you with booking reservations, and answering questions about reservations, products, or Universal Orlando Resort products, the Agent Desk can also assist you with post-travel customer service irregularities that you may have.
 
Universal Parks & Resorts Vacations has also added CHAT to www.vaxvacationaccess.com (VAX) and links are available via this Reference Guide (bottom right hand side).  Please identify yourself as a Travel Advisor when using chat so the agent can best assist you.  Chat is an excellent way of getting immediate answers to your questions.  Chat cannot be used to do a complete booking.
 
You can email UPRV after logging into www.universalpartnercommunity.com.  A "Contact Us" link is available on the top right hand side of the screen. You will receive a reply within 2-4 days.