Reference Guide
For Agent Use Only
Information subject to change without notice
 
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VIP Experience + General Admission (USH)

 
 
 
Added 1/11/24
Valid for Package Sales
Valid for Ticket Only Sales
 
Universal Hollywood General Admission Tickets are "Print at Home" and go directly to gate.
VIP VIDEO
 
 
VIP EXPERIENCE
 
Our Guests’ Exclusive Access to Hollywood Awaits.
 
On the VIP Experience, Guests will have exclusive access to backlot sets not open to the general public. And they’ll enjoy unlimited express access to ALL rides and attractions. They’re going to be treated like stars. Their day begins on the red carpet, and from there, it only gets more exclusive.
 
Guests will walk among the most iconic sets in cinema history and experience the Park in a different way. Valet parking. The red carpet. The velvet rope. A gourmet meal. And those are just the extras. What really sets this day apart is the exclusive access guests will have on the VIP Experience. Today, they’re celebrities.
 
Tour Duration
Approximately 7 Hours
 
Start Times
Tour times fluctuate daily based on tour guide availability, projection, and park hours.
To get the latest start times, Guests should be directed to click "Book Now" on the guest-facing website and select their planned travel date.
 
Number of Guests
VIP Experience groups will not exceed 13.
When guests are on the Studio Backlot portion of the Experience, their group combines with another Tour Guide and their group forms a larger group during that time
 
Languages
English
While previously the VIP Experience was offered in multiple languages, they have not returned since reopening in 2021. The VIP Experience is currently only available in English.
 
Check-In Procedure
Guests must check-in 30 minutes prior to their scheduled tour start time at the VIP Reception located to the right of the main entrance next to the Will Call Kiosk.
 
They must bring the credit card holder’s picture ID along with the credit card used for purchase of the VIP Experience.
 
Inclusions*
 
  • 1-Day Park Admission
VIP Lanyard Image
 
  • A day of moviemaking magic with an expert guided tour to backlot locations closed to the general public
  • Walk through historic movie sets like War of the Worlds, Jaws lake, and the courtyard square from Back to the Future (*Subject to availability, locations may vary)
  • Roam our world-famous, multi-story prop warehouse
  • Universal Express Unlimited, which gives express access to Theme Park rides, show and attractions
  • The Unlimited Express benefit can be used all day, including before the tour starts, during the tour, and after the tour has ended. Guests will need to check in at the VIP Lounge when they arrive so they can receive their credentials and the details on when to return to meet their group for their tour.
  • VIP guests are the only guests that get Universal Express access to Mario Kart™: Bowser’s Challenge. VIP guests do not need land reservations to enter SUPER NINTENDO WORLD™.
  • Priority seating at WaterWorld, Universal Studios’ #1 rated show
  • Guests begin their day in the exclusive VIP lounge with light snacks and refreshments
  • Gourmet buffet in a private VIP dining room
  • Complimentary valet parking
  • VIP entry into the Park
  • The VIP Entrance is located on the right hand side of the turnstiles in between that and the Guest Services window.
 
*Spaces are limited with up to 12 guests per tour. All VIP Experience tour content is subject to availability based on production schedules and other factors. Advance reservations required.
 
Restrictions
  • VIP Experience: Children must be at least 5 years old to attend and at least 17 to attend without an accompanying adult.
  • Private VIP Experience: There is no age minimum, but guests must be at least 17 years old to attend without an accompanying adult. Guests must call the VIP Experience Office to reserve a private VIP.
Walking Theme Park Experience
 
The Walking Experience tour focuses on Universal Studios Hollywood with no extended Studios tour or trolley access.
  • If any Guest wishes to experience the Studio Tour, their guide can escort them down to the general admission World Famous Studio Tour, where they will spend about 45 minutes to an hour on the tram.
  •  
Tour Duration
Non-Private & Private: Approximately 6 Hours
 
Number of Guests
  • Non-Private: Mix In Experience – Guests will be with others who buy onto the tour. Up to 13 guests with (1) guide
  • Private: Max Capacity of 12 Guests
     
Inclusions
  • 1-Day Park Admission
  • Guests begin their day in the exclusive VIP lounge with light snacks and refreshments.
  • Universal Express Unlimited, which gives express access to Theme Park rides, show and attractions
  • The Unlimited Express benefit can be used all day, including before the tour starts, during the tour, and after the tour has ended. Guests will need to check in at the VIP Lounge when they arrive so they can receive their credentials and the details on when to return to meet their group for their tour.
  • VIP guests are the only guests that get Universal Express access to Mario Kart™: Bowser’s Challenge. VIP guests do not need land reservations to enter SUPER NINTENDO WORLD™.
  • Included meal with (1) entrée, (1) drink, & (1) dessert at either Three Broomsticks™ or Krusty Burger
  • The location and time are predetermined by VIP Ops.
 
Plus, included with the Private Tour:
(Not included with Non-Private Tour)
  • Complimentary valet parking
Purchasing, Modifications, & Cancellations
 
Purchasing
  • ​Guests must call or check online for pricing and availability for their preferred date of visit.
  • The experience is sold as a stand-alone product.
  • ​Guests wanting to purchase same day tours should contact the VIP office for assistance.
 
Upgrading ticket to VIP Experience
  • Guests can upgrade valid General Admission and Universal Express tickets to the VIP Experience, subject to availability.
  • Guests with valid annual or seasonal passes may upgrade at the VIP kiosk the same day as the tour, subject to availability. Blackout dates apply.
  • Guests can upgrade in advance by contacting the VIP Experience Team by phone or by email.
  • Upgrade price fluctuates daily based on the difference between the price of General Admission or Universal Express that day and the price of VIP.
     
Modifications
  • Requests to change a reservation must be made at least 48 hours in advance.
  • Guests must be directed to call the USH VIP Experience Team for VIP Modification requests by phone or [email protected]. This applies to all VIP Experience Products, except those booked via UPRV (as those will abide by standard UPRV Modification Policies).
 
Cancellations
  • ​We have a 48-hour cancellation and change policy. If the guest needs to change the date or time of their tour, decrease the number of people in their party, or if they need to cancel outright, we will need to know at least 48 hours before the tour. Cancellations made prior to 48 hours before the tour will receive a full refund. Once they are within 48 hours of their scheduled date and time, all reservations become strictly non-changeable and non-refundable.
ADA Requests/Procedure
 
Guests interested in ADA Accommodations should inform the VIP Experience Sales team as early as possible via their Phone or Email.
 
ADA Trolleys
  • There's a limited number of Trolley's with ADA Lifts that fit a total of 22 people.
  • There's a maximum of 1 ECV or 1 Wheelchair allowed per Trolley. If the VIP Experience team is informed at least 2 days prior to their tour date, modifications can be made to the vehicles to allow up to 2 ECVs/wheelchairs.
 
ASL Interpreters
ASL Interpreters are available if informing the VIP Experience team in advance.
 
Oxygen Tanks
No Compressed air tank/gas cylinder of any kind are allowed on the trolley. Oxygen  Enrichers are allowed.
 
Service Animals
A hold for 1 seat must be placed on the trolley for guests with service animals.
Emotional support animals whose sole function is to provide comfort do not qualify as service animals.
 
Dietary Accommodations
The VIP Experience's menu varies by day, so specific menu items might change and we shouldn't speculate as to what's available. Below are a few things to know about the VIP Experience Dietary Accommodations:
  • Halal or kosher food is not offered anywhere in the park.
  • The Department of Public Health regulations prohibit handling/storing food brought-in by Guests. Guests will need to carry their items with them or keep them somewhere. Ice can be provided if needed.
  • VIP Dining offers vegan, vegetarian, and gluten-free options. The VIP Lounge also offers a limited selection of vegan, vegetarian, and gluten-free options before the tour.
  • Moulin Rouge offers vegan, vegetarian, and gluten free options.
  • All the food is prepared in a facility that also processes other food for the park. We are unable to guarantee that the food has not been cross contaminated (i.e., people who have a severe food allergy may ask for their food not to have even been prepared in the same facility).
Guest Questions
 
For additonal Questions - Guests can contact the VIP Experience Team or submit via the Contact Form.
 
How is itinerary determined?
The tour guide plans out an itinerary to cover our most popular attractions, based on the show schedule that is issued daily. If there’s a particular ride or show that guests are very interested in, they should tell their tour guide. Guides will do their best to build it into their schedule.
 
The itinerary of each vip experience tour is determined just before the tours depart. This is all based on production activity in the movie studio. Unfortunately, there is no way to know in advance which tours will be visiting the movie studio first. Guests might begin the day by visiting the theme park, then have lunch, and then tour the movie studio later in the afternoon.
 
The tour guide will take guests to the express line of as many rides and shows as possible within the time period of the tour. We try our best to show guests our most popular attractions. Once the tour is completed, guests are welcome to stay in the park until it closes. Guests will have their unlimited express access all day long.
 
Can I leave the group?
Part of what guests are purchasing is the benefit of being with a tour guide who is planning out their day for them, so guests won’t need to worry about how to make the most of their time. If guests would like to leave the group when they are in the theme park, they certainly can. Guests can use their vip lanyard to gain unlimited front of line access to our attractions.
 
What if I only want to tour the movie studio?
The vip experience includes both the movie studio and the theme park. Arranging a vip tour of only the movie studio would be considered a customized day. If guests would like a private vip experience, where they are buying out all of the seats on the tour for just their party, we can customize the day for them and focus only on the movie studio.
 
What filming, sets or celebrities will we be seeing?
The sets visited are all based on production activity in the movie studio, which can change from minute to minute. However, guests will be visiting some very recognizable sets that have been used in hundreds of movies and tv shows.
 
We are a real working movie studio and cannot guarantee that any specific location will be available to our vip tours. This availability can change throughout the day due to filming or preparing for an upcoming shoot. If there’s a particular area of our lot that guest are very interested in visiting, they should tell their tour guide! If that location is open to our tours, they will do their best to include it.
 
We do not visit active filming locations as part of the vip experience. We want to provide the best possible working environment for our actors and directors, and we need to allow them to do their work. However, there’s always something exciting to see on our lot! Guests may see some filming activity from a distance during their vip tour.
 
Our vip experience gives guests the best chance of seeing a celebrity because they’re going to have exclusive access to our back lot. Only our vips get to explore sets that are closed to the general public, and they never know who they might see!
 
Is there a lot of walking?
Guests will be on a vehicle during the tour of the movie studio, but they will be departing that vehicle many times to explore areas of the movie studio that we can only visit on foot. In the theme park, they will be walking from attraction to attraction.
 
Can I take pictures?
Absolutely! There is just a very small portion of the tour where no pictures or recording is allowed. The tour guide will let guests know when they are in that particular area, usually for just a few minutes. All pictures and video must be for guest's own personal use.
 
What is the difference between the VIP Experience and Private VIP Experience?
For the vip experience, guests will be part of a group of approximately 16 to 27 guests. Children must be at least 5 years old to take part in the tour.
 
For the private vip experience, the group will have a personal tour guide for the entire day. It is the group's day and we are able to customize an itinerary based on their interests alone. Guests are purchasing all of the seats on the tour to make it private for just their party. There is no minimum age restriction for the private vip experience (children under 5 years of age may attend).
 
Can the tour guide wait with my child while I ride?
For safety and liability reasons, the tour guide is not permitted to wait with a guest's child while they experience the attraction. An adult member of the guest's party will need to wait with the child. If that adult still wishes to ride, he or she can do so after the tour has been completed. We visit the attractions one time as part of the vip experience.
 
What happens if it rains?
We offer the vip experience rain or shine. We will provide you with ponchos and do our best to keep you dry. The majority of our attractions are indoors, but you will be outside walking from attraction to attraction. You should bring an umbrella and wear appropriate clothing for the weather