Reference Guide
For Agent Use Only
Information subject to change without notice
 
Reservations   800.224.3838   
PLEASE PROVIDE YOUR VAX ACCOUNT LOGIN NUMBER WHEN ASKED. IT COULD BE YOUR AGENCY PHONE NUMBER, IATA, CLIA OR TRUE NUMBER
  |   VAX PACKAGES   |             
 
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    |     Updated  4 / 14 / 25    |         Phone Directory UOR      |           Feedback
 
ANNUAL PASS HOTEL RATES ARE PUBLISHED 2-3 MONTHS OUT ----
LEARN ABOUT BUNDLE AND SAVE DISCOUNTS ON PACKAGES----
NEW HOTELS: STELLA NOVA, TERRA LUNA RESORT, AND UNIVERSAL GRAND HELIOS HOTEL -----
ACTIVE PASS HOLDERS CAN NOW BOOK THE EXCLUSIVE VACATION PACKAGE!! ----
SELL VALUE - SELL CLUB LEVEL ----
EPIC UNIVERSE OPENING MAY 22, 2025 ----
FAMILY ROOMS / CHILD SWAP ROOMS SET UNIVERSAL APART FROM OTHER THEME PARKS----

VIP Tours Notes & Restrictions (UOR)

 
  • All tours are subject to availability and advance reservations are recommended
  • Tour prices do not include park admission
  • Payment for all tours is taken at the time of booking via credit card.
  • No refunds or cancellations can be made within 3 days of tour
  • Each guest must have the appropriate park admission to take part in the tour
  • Children under 18 years of age must be accompanied by an adult while on tour
  • Guests age 3 and under are charged for the tour, but NOT for park admission
  • For safety reasons, all guests must meet the appropriate height requirements in order to experience the rides/attractions, no exceptions
  • VIP Tours are not valid for separately ticketed special events
  • All tours are guided walking tours and guests should prepare for a large amount of walking/standing and are urged to wear comfortable shoes
  • Pricing and benefits are subject to change at any time without notice and additional restrictions may apply
  • Access may be restricted during certain times at certain rides/attractions or backstage areas
  • No photography of any kind is permitted in backstage or behind the scenes areas
 
 
 
Legal
 
  • Separate Theme Park Admission required for all VIP Experiences. Anyone under 18 years old must be accompanied by an adult. VIP Experience pricing and availability vary depending upon the date and product selection. Theme park admission is not included in the listed price. Non-Private tours are available for individual parties of up to six (6) persons only and will include multiple parties in the same tour group. Parties or groups of seven (7) or more will need to book a Private VIP Experience which will include only members of their individual group.
  • When My Universal Photos®  photo package inclusions are mentioned:
 Amazing Pictures App is provided by Colorvision International Inc. and is subject to additional terms and conditions. Data rates and other charges may apply. Please check with your carrier.
  • The Universal Dining Plan – Quick Service is non-refundable. The Universal Dining Plan – Quick Service card cannot be returned or refunded, and will not be replaced if lost, stolen or destroyed. Gratuities are not included. Theme park admission is required for dining in Universal Studios and Univeral’s Islands of Adventure. Only valid during normal operating hours. Participating locations are subject to change without notice and venue operating hours may vary by location. Merchandise is not included. Additional restrictions may apply and subject to change without notice.