Accessibility - ADA (USH)

Added 12/27/23

Attraction Accessibility

Universal Studios Hollywood prides itself on providing complete and convenient access for all our guests with disabilities. Many rides, shows, attractions, escalators and parking structures are designed to comfortably accommodate guests in wheelchairs and other disabilities. There are designated guests-with-disabilities entrances for all our attractions in the park.

IBCCES Accessibility Card (IAC)

Universal Studios Hollywood requires guests who are requesting an accommodation for waiting in an attraction queue to register for a IBCCES Accessibility Card (IAC) prior to their park arrival. After completing the quick registration, a member of the Guest Services team will contact the guest within 48 hours prior to arrival to discuss available accommodations for their visit.

Guest Services will create a record in their system and provide the guest with a reference number. For the Guest to receive their accommodations, the reference number along with the IAC needs to be presented in park to Guest Relations.

This process does not guarantee specific attraction Queue accommodations. The Guest Services Team Member will discuss their request at the time the guest is contacted and provide further information.

For more information, Guests can be directed to the Accessibility Information page found on the Universal Studios Hollywood website.

Registration

Guests can register for the free IBCCES Accessibility Card (IAC) online at AccessibilityCard.org or via its free mobile app found either on the Apple and Google Play stores. It is recommended for guests to register for their IAC at least 48 hours prior to their planned visit.

What will a guest need to register for an IAC Card?

Recent photo of the cardholder for identification purposes
Contact information for the cardholder or the parent/guardian/support person of the cardholder
Contact information and statement from medical provider, government entity, or educational support professional related to accommodations requested

Guests must present their IAC to the Guest Relations team during the visit. Guests unable to register in advance may contact the Universal Guest Accessibility Team at (407) 817-8349, Daily: 8:30am - 8pm (Eastern Time), or visit any Guest Relations location at the theme park for additional assistance.

Validity

The IAC is valid for one year and can be used at other properties that participate in the IBCCES IAC program. Guests must apply annually for a new card.

The Attractions Assistance Pass or additional accommodations issued to the Guest are not valid for a year, just the IAC.

For the year the IAC is valid for, Guests have to visit Guest Relations each park visit and present their active IAC card for an accommodation to be issued.

Note: The IAC does not guarantee specific attraction queue accommodations.

Hearing & Vision

Hearing Impaired Guests

Assistive listening devices for guests who are hard of hearing are provided at Guest Relations free of charge. For guests with mild to moderate hearing loss, amplified handsets are provided at all phone locations.
With one-week notice, sign language interpreting services will be made available in Universal Studios Hollywood at no charge.
To arrange for sign language interpreting services, Guests should message Guests Relations by visiting: universalstudioshollywood.com/contact-us
Video remote interpreting is available at Guest Relations and the First Aid stations.

Vision Disability Guests

Show scripts are available in large font and embossed braille at Guest Services within Universal Studios Hollywood.

White Cane Assistance

Many attractions at Universal Studios Hollywood can accommodate a guest with a white cane or provide a place to store the cane in the ride vehicle. The cane may need to be collapsed on some attractions. On attractions where a cane could become lost due to ride forces and present a potential hazard to other guests, the Attraction Attendant will hold the cane for the guest once he or she is seated. The Attendant will have the white cane available as soon as the attraction vehicle is stopped in the unload area.

Cane allowed in Vehicle

Despicable Me Minion Mayhem
Silly Swirly Fun Ride
The Secret Life of Pets: Off the Leash
TRANSFORMERS™: The Ride-3D
The Simpsons Ride™
The World-Famous Studio Tour
Jurassic World - The Ride
Mario Kart™: Bowser's Challenge

Cane not allowed in Vehicle

Harry Potter and the Forbidden Journey™

Cane allowed if collapsed and stored in pouch

Flight of the Hippogriff™
Revenge of the Mummy℠ – The Ride

Wheelchairs & Prosthetics

Mobility Assistance

Universal Studios Hollywood’s shopping and dining facilities are wheelchair accessible. Our outdoor stage shows also have areas reserved for guests with disabilities. These areas are clearly marked with the International Symbol of Accessibility.
Occupied Strollers are not allowed on the Starway Escalator.
No ride vehicles at Universal Studios Hollywood can accommodate Electronic Convenience Vehicles (ECVs) or electric wheelchairs. At rides that can accommodate standard wheelchairs, guests may transfer from their ECV or electric wheelchair into a standard wheelchair, which can be provided.
View more details on the Upper Lot to Lower Lot Shuttle Service

Wheelchair & ECV Rentals

Strollers, wheelchair and ECVs are available for rent just inside the park, across from the Universal Studios Store.
Due to limited numbers, wheelchair/ECV rentals are on a first-come, first-served basis and must be operated by a single person 18 years of age or older. Guests cannot reserve them in advance. Wheelchair & ECV Rentals

Prosthetics

Guests should properly secure all prosthetic limbs before riding the following attractions to prevent hazards or loss due to ride forces:

Flight of the Hippogriff™
Harry Potter and the Forbidden Journey™
Revenge of the Mummy℠ – The Ride

Service Animals

Service Animals Definition

Service Animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities.

Examples of such work or tasks include:

Guiding people who are blind
Alerting people who are deaf
Pulling a wheelchair
Alerting and protecting a person who is having a seizure
Reminding a person with mental illness to take prescribed medications
Calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack
Performing other duties

Service Animals are working animals, not pets. The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as Service Animals under the ADA.

Service Animals Allowed in the Park

Service Animals are welcome in all of our restaurant and merchandise locations, attraction queues and most other locations throughout Universal Studios Hollywood.

Guests can stop by Guest Relations to register their Service Animal and obtain a Guide for Rider Safety and Accessibility.

Additionally, there are specific entry/boarding requirements for each attraction to assist the service animal’s owner in making an informed decision about their animal’s safe admission.

Service animal stations are located at the following locations:

Upper Lot: by the entrance to the Studio Tour
Lower Lot: next to the Starway across from the Jurassic World lagoon
Outside the Park: by the accessible parking adjacent to the security checkpoint

The following ride vehicles cannot accommodate service animals due to the nature of the experience:

Flight of the Hippogriff™
Harry Potter and the Forbidden Journey™
Jurassic World - The Ride
Revenge of the Mummy – The Ride
The Secret Life of Pets: Off the Leash
Mario Kart™: Bowser's Challenge

Animal kennels are available at our rides:

Guests should see any ride Team Member for assistance.
Guests can also consult our designated entrance signs for more information.

Oxygen Tanks

Oxygen tanks can be brought with guests at some of our shows and attractions.

Prohibited Attractions

Due to the dramatic movement of the ride vehicles and certain flame effects at Universal Studios Hollywood, oxygen tanks are not permitted at the following locations:

Lower Lot:

Revenge of the Mummy℠ – The Ride
TRANSFORMERS™: The Ride-3D
Jurassic World - The Ride
Mario Kart™: Bowser's Challenge

Upper Lot:

The World-Famous Studio Tour
Harry Potter and the Forbidden Journey™
Flight of the Hippogriff™
The Simpsons Ride™
The Secret Life of Pets: Off the Leash
Despicable Me Minion Mayhem
Silly Swirly Fun Ride