Virtual Line at Universal Orlando Resort FAQ's
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Where can a Guest find out what experiences require a Virtual Line return time?
The Universal Orlando Resort App is the best way to discover which experiences require a Virtual Line return time.
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Will Virtual Line return times only become available at scheduled times?
Virtual Line return times will become available throughout the day. However, if a Guest cancels their Virtual Line return time, those times will become available for all Guests to reserve, even if it is outside the scheduled times. Guests can check our App throughout the day for any times that may become available due to cancellations.
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If a Guest does not have the Universal Orlando Resort App, can they still make a Virtual Line return time?
Guests can also see a Team Member at a Guest Services/Concierge within the park to make a Virtual Line return time. It is important to note that the return time inventory for Guest Services is the same inventory available to Guests via our App.
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Is there anything a Guest should do ahead of time to get a Virtual Line return time within the Universal Orlando Resort App?
For a Guest to get a Virtual Line with the Universal Orlando Resort App, they must complete the following:
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Be signed into their Universal Account
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Have their ticket linked to their Universal Account Wallet
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Have entered the park where their desired experience is located
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Can a Guest change their Virtual Line return time?
Yes, Guests can edit or cancel their Virtual Line return time if they can't make their original time.
However, changes depend on the current availability of return times. Guests can make these changes through their Universal Account Wallet or the Virtual Line hub in the Universal Orlando Resort App.
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What happens if a Guest arrives late to their Virtual Line return time?
Guests can edit or cancel their Virtual Line return time if they can't make their original time.
However, changes depend on the current availability of return times. Guests can make these changes through their Universal Account Wallet or the Virtual Line hub.
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Can a Guest make a Virtual Line return time while inside another park at Universal Orlando Resort?
No, a Guest must be inside the same park as the experience they wish to reserve in order to make a Virtual Line return time.
If a Guest has a valid ticket linked but is not yet inside the park when return times are available, can they still get one?
No, to make a Virtual Line return time the Guest needs to be in the park to get a Virtual Line return time.
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Can a Guest get a Virtual Line return time for additional Guests?
Yes, a Guest can get a Virtual Line return time for all eligible Guests in their Travel Party.
A Travel Party allows Guests to streamline planning for their friends and family by allowing a single Guest, the Travel Party planner, to make Virtual Line return times for the entire group at once.
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Can a Guest make a Virtual Line return time for another Guest who is not in their Travel Party?
No, a Guest is not able to get a Virtual Line return time for other Guests not in their Travel Party.
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How can a Guest add someone to their Travel Party?
A Guest can add someone to their Travel Party by linking their ticket to their Universal Account Wallet on our website or in our App. Please note that a ticket can only be linked to one Account at a time.
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Can a Guest who has linked their ticket to their own Universal Account join another Guest’s Travel Party?
No, tickets and passes can only be linked to one Universal Account at a time. If a Guest has already linked their ticket to a different account, they should visit Guest Services to have it unlinked.
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Can a Guest who purchased an Annual Passholder 1-Day Preview Ticket to Universal Epic Universe link their ticket to another Guest’s Travel Party?
An Annual Passholder 1-Day Preview Ticket is automatically linked to the account where an Annual Pass is linked. In order to link this ticket to a Travel Party, the Guest would need to unlink their Annual Pass from their current Universal Account and then add it to the desired Travel Party.
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If a Team Member creates a Virtual Line return time for a Guest via Team Member Tools (i.e. at Guest Services), is there anything the Guest should know?
If a Team Member creates a Virtual Line return time for a Guest, it will not appear in the Guest's Universal Account Wallet. The Guest can redeem their return time by scanning their ticket.
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Can a Guest still redeem their Virtual Line return time if their phone dies?
Yes, a Guest would be able to sign into their Universal Account on another device to access their return time or they can scan their ticket.
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Can a Guest use Photo Validation to redeem their Virtual Line return times?
At this time, Guests are not able to redeem their Virtual Line return time with Photo Validation.
However, they scan the QR code in their Universal Account Wallet or their ticket / Annual Pass.
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If a Guest encounters difficulties in scheduling a Virtual Line return time for a larger group, are there any recommended tips?
Virtual Line return times depend on availability. If a Guest is having difficulty securing a return time for a larger group, they should consider splitting their Travel Party into smaller groups and booking return times separately.
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If a Guest has a valid ticket linked but is not yet inside the park when return times are available, can they still get one?
No, to make a Virtual Line return time the Guest needs to be in the park to get a Virtual Line return time.
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What is a Travel Party planner?
The Travel Party planner is the Guest who links their Travel Party’s tickets to their own Universal Account Wallet.
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Does the Travel Party planner need to be included in a Virtual Line return time?
No, the Travel Party planner does not need to be included in the Virtual Line return time. They can make a return time for the members of their Travel Party without being included themselves.
Where can a Guest go if they have questions?
A Guest can ask a Team Member any questions, visit the Virtual Line hub in the Universal Orlando Resort App or go to UniversalOrlando.com/VirtualLine for additional details.
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Will Attraction Assistance Passes still be accepted if Virtual Line return times are required?
Guests with an Attraction Assistance Pass must obtain a Virtual Line return time. However, they should still present their Attraction Assistance Pass to the Team Member at the attraction, who will then direct them to the appropriate queue.
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