Reference Guide
For Agent Use Only
Information subject to change without notice
 
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    |     Updated  4 / 14 / 25    |         Phone Directory UOR      |           Feedback
 
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Cancelation Fees - Orlando & Hollywood

 
Guidance on cancellation fees without CFAR.
 
  • VIP Tours are non-refundable 48 hours or less prior to travel
  • Cancel For Any Reason Insurance (CFAR) – non-refundable
  • Airline Tickets – non-refundable
  • Universal Orlando Onsite Resorts - First night stay cancellation fee may occur when canceled within 7 days of arrival date.
 
And with Cancel for Any Reason (CFAR) – the penalties do not apply except for Insurance is non-refundable, and Air is provided back in the form of a credit which can only be used to/from same city pairs of original purchase for the same names.  Please note that Spirit Airlines has Administration Fees that impact the amount of value the credit will retain.
 
Credit for the full value of air tickets to use towards future travel†† (Air credits for Spirit Airlines are only valid for up to 60 days after cancellation.)
 
CFAR coverage can be used when a guest is changing dates (prior to 24 hours from travel) in a package that includes air purchased through UPRV to cover the change fees only. It does not cover any difference between the price of the original ticket and the price of the ticket for the new dates. If the guest chooses to use their CFAR to cover the air change fees, they will need to purchase CFAR again if they want to continue CFAR coverage.
   
Guests will need to contact Universal Reservations in order to acquire their airfare credit. Universal Orlando cannot assist with and is not responsible for airfare credit requests made directly with the airline.
Flight Changes:
 
The guest is notified of schedule changes via email by the airlines. In case they are unhappy with the schedule change, they can call us and we can assist to change it for them at no cost depending on how long was the schedule change. most of the airlines would allow us to change it if the schedule change was more than 2 hours. if it's less then the guest can still change it but they will be responsible for any difference in cost. the guest also can contact the airlines directly as well. if they contact the airlines directly, any change in the future, the guest will have to speak with the airlines as they will be taking it over at that time
 
How to cancel?  VAX FAQ's