VAX Modifications

How to / How do I FAQ's

Universal Orlando	Universal Hollywood
What am I unable to modify in Vax on a pre-existing booking? The Lead name of a reservation Packages that have expired and removed from VAX Ticket components that expired and are no longer visible in VAX Any booking within a 5 day window prior to arrival Package with Air where modifications require a cancel / rebook using Copy / Add Party modification mode Packages that are booked via call center and not visible in VAX such as a Military Package Special Service Request to hotel Message to hotel that traveler is Traveling With You must call UPRV Reservations for assistance with the items listed above. Modification Fees	Universal Studios Hollywood Non-Refundable Packages ae not eligible for modifications All Universal Studios Hollywood modifications require a reissue of E-docs since the ticket component of the package use a direct to gate function and must be current with new modified package.
	Modifications - Complete Oveview
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Before Completing a change to the reservation you must verify the rate to ensure the price has not changed. If a price change has occured, do not complete the change but instead contact UPRV and advise them of the price variance you are experiencing. UPRV can manually adjust the booking to avoid the price variance. Here are some modification items that can impact the above: Name Change Reduction of Party Addition of Party Add, Delete, Change Childs Age Everything above the Features Section of a reservation Most Reservations made through the UPRV call center can be pulled up by the Travel Advisor in their VAX Account. If a ticket product, or a package type is booked that cannot be booked in VAX, then the package cannot be retrieved in VAX.

	Modifications / Copy / Add Party
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Modifications / Copy / Add Party Outline Use to add additional guests to a booking Use to change the package type (providing Air is not attached) To book dates outside of original date range To add additional rooms to the same confirmation number To add multiple hotel stays to the same booking number To move deposits/funds from one booking to the other Not an option for ticket only sales within final payment period of 45 days

	Modifications / Drop Pax / Age Change Webinar
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Modifications / Drop PAX / Age Change Outline Use to modify the travelers age Use to remove a traveler from the Reservation

	Modifications / Change Components
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Modifications / Change Components Outline To change components of a pre-existing reservation Car Tickets (Note: When modifying the ticket for a packages with Bundle And Save Discount make sure the new ticket meets the requirements for bundle and save Discount) To add components to a pre-existing reservation Change the hotel, room type Reserve Dates / Times for selected dining options Not an option for ticket only sales within final payment period of 45 days

	Modifications / Change Res Date
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Modifications / Change Res Date Change the travel dates on an existing booking where the new dates overlap by 1 day minimal to the original travel dates. Webinar on Change Res Date

How to FAQ's?

How do I add additional features to a pre-existing package booking? Features Include: Car Rental, Theme Park Tickets, Dining Plans, Photo Packages, Character Dining, Transportation, Halloween Horror Night (Seasonal).	Go to Modifications / Components and append the additional items needed.

How do I add a second room to a pre-existing package booking?	Go to Copy / Add Party which creates a second tab using the same confirmation #.

How do I cancel a package Reservation?	Simply go into the booking and at the bottom select cancel all tabs (if multiple tabs exist). The system will process the refund automatically based on the package terms.

How do I find out if a payment went through or what the final balance is on the package?	Scroll down to the bottom of the booking, and under History select Accounting History.