Reference Guide
For Agent Use Only
Information subject to change without notice
 
Reservations   800.224.3838   
PLEASE PROVIDE YOUR VAX ACCOUNT LOGIN NUMBER WHEN ASKED. IT COULD BE YOUR AGENCY PHONE NUMBER, IATA, CLIA OR TRUE NUMBER
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Claiming Tickets @ Kiosks (UOR)

Will Call Kiosk
"Will Call Kiosks provide a fast and secure way to collect your ticket purchase."
 
    For ticket pickup, guest will need:
        -  Any Credit card under the lead name.  It does not have to be the credit used to purchase the tickets.
            Guest swipes card through the kiosk (for verification only; card isn't charged anything)
        -  Confirmation number
  • Photo ID is NOT required for Will Call Kiosk, but if guest needs to go to a Ticket Window for assistance, the reservation lead name guest WILL need a Drivers License Photo ID (if a kiosk is out of order, etc.) to secure the tickets. There are NO exceptions.
  • Will Call Kiosks are typically open only until park closing (so ticket window employees can provide assistance if necessary)
     
 
Ticket Window Pickup
 
  • Ticket Windows located at entrances to IOA and USF
    For ticket pickup, guest will need:
        Confirmation number
        Photo ID
            Valid Florida Photo ID for any Florida Resident products purchased
        Credit card used to purchase ticket