Reference Guide
For Agent Use Only
Information subject to change without notice
 
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    |     Updated  4 / 14 / 25    |         Phone Directory UOR      |           Feedback
 
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FuelRod Charger Kiosks (UOR)

 
 
Rental and Return Locations
 
Universal Studios Florida
  • Outside the restrooms next to Mocambo on Hollywood Boulevard
  • Outside the Palace Arcade in New York
  • Inside MIB Gear Shop as you are existing the attraction, next to the photo pickup counter
Islands of Adventure
  • Outside the restrooms near The Comic Shop in Marvel
  • Outside the restrooms near Jurassic Outfitters
CityWalk
  • Restroom Hallway next to CityWalk Guest Services
         
Pricing
  • $30 per unit, $3 charger-swap fee
 
Inclusions
  • 1 Ready-To-Use FuelRod battery unit (airplane safe)
  • Cable and connectors for USB Type-A, USB-C, Apple Lightning, and Micro-USB
 
FAQ's
 
What does a FuelRod do?
FuelRod can charge any phone or device with a micro-USB, USB-C, Apple Lightning Port or your own USB charging cable.
They can also be recharged themselves or swapped at any FuelRod location for a new one ($3 swap fee).
What is the price of a kit and what comes with it?
Each FuelRod kit is priced at $30 and includes:
          (1) Ready to Use FuelRod Battery Unit that is Airplane Safe!
          Cable and Connectors for USB Type-A to Micro-USB (most Android devices), USB-C (newer Android phones and tablets) and Apple          
Lightning (Apple iPhone 5 and newer).
The ability to be refueled (recharged) in any standard wall outlet.
The ability to be swapped (traded) instantly for a fully fueled unit at any FuelRod Kiosk ($3 swap fee).
How does the kiosk work?
        The kiosk is self-service, and accepts most common credit and debit cards. It currently does not accept mobile payments like Apple Pay or Android                Pay.
        FuelRod process to purchase or swap FuelRod.
https://youtu.be/fnvvY59Jg0w
 
Where do I swap?
        Guests can swap a depleted charger at any of our on property kiosks for $3.
        You can also swap at FuelRod kiosks outside of Universal including many hotels and airports (different swap fees may apply).
        Damaged or Non-Functioning Chargers can be swapped for $0 by first calling 1-844-FUELROD while at the kiosk.
What should I do if there is a problem with the kiosk?
        If a kiosk is out of FuelRod kits, the “BUY” button is removed and “SWAP” is the only option (and vice versa).
        If a kiosk is experiencing a known issue, the iPad display will show the unit “out of service”.
        If you or your team suspects a unit is not working, please call the FuelRod Customer Service number and they can check it remotely.
What happens if a guest experiences a problem during their purchase?
        Our guests can call 1-844-FUELROD from the kiosk, or visit any Merchandise Location for assistance in calling FuelRod.
        Their customer service team can determine if payment went through, what time a unit was originally rented, etc. From there an appropriate resolution                can be decided.