Reference Guide
For Agent Use Only
Information subject to change without notice
 
Reservations   800.224.3838   
PLEASE PROVIDE YOUR VAX ACCOUNT LOGIN NUMBER WHEN ASKED. IT COULD BE YOUR AGENCY PHONE NUMBER, IATA, CLIA OR TRUE NUMBER
  |   VAX PACKAGES   |             
 
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    |     Updated  4 / 14 / 25    |         Phone Directory UOR      |           Feedback
 
ANNUAL PASS HOTEL RATES ARE PUBLISHED 2-3 MONTHS OUT ----
LEARN ABOUT BUNDLE AND SAVE DISCOUNTS ON PACKAGES----
NEW HOTELS: STELLA NOVA, TERRA LUNA RESORT, AND UNIVERSAL GRAND HELIOS HOTEL -----
ACTIVE PASS HOLDERS CAN NOW BOOK THE EXCLUSIVE VACATION PACKAGE!! ----
SELL VALUE - SELL CLUB LEVEL ----
EPIC UNIVERSE OPENING MAY 22, 2025 ----
FAMILY ROOMS / CHILD SWAP ROOMS SET UNIVERSAL APART FROM OTHER THEME PARKS----

Onsite Transportation - ADA Guidelines (UOR)

 
Transportation for Guests with Mobility Aids
 
  • Require a Reservation 24 Hours Prior to Departure Time.
  • Reservations must be made by 3:00pm
  • Space is Limited -- one mobility aid per departure (wheelchairs, scooters, walkers, crutches, etc.)
  • Reservations First Come, First Served
  • Also applies to Service Animals (must have service vest)
  • The following information is required to make your  reservation:
  • Full Name
  • Number in Party
  • Type of Mobility Aid
  • Departure Time &  Return Time Desired
     
For Transportation Reservations for Guests with Disabilities, guests should visit the Attraction Ticket Desk. After desk hours, guests may call 877-704-1884 (until 4pm)