Reference Guide
For Agent Use Only
Information subject to change without notice
 
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PLEASE PROVIDE YOUR VAX ACCOUNT LOGIN NUMBER WHEN ASKED. IT COULD BE YOUR AGENCY PHONE NUMBER, IATA, CLIA OR TRUE NUMBER
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VAX Error Messages

 
 
You may experience error messages from time to time.  Here's a list of possible solutions for your error messages.
 
 
 
 
 
 
Package - Hotel Search
The length of stay and/or arrival date requirements have not been met for the selected package. Please alter your request criteria, and re-attempt your search.
 
This may occur due to minimal night stay requirement of either the package, or the onsite hotel imposed minimal night stay requirements during peak travel periods such as holidays or during special events like Halloween Horror Nights.
 
 
 
Harry Potter Package / Exclusive Vacation Package
VAX not showing hotel inventory but does show with other packages
 
You can only submit request for 1 room at a time.  The Exclusive Vacation package components are based on a per room basis.