Accessibility Information (UOR)
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Selling Tip
Resort-wide, Universal can accommodate customers with their various needs. Guests in wheelchair or ECV’s can enjoy numerous rides & attractions with friends and family members. Guest Services offers answers and can assist when additional help is needed.
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For a list of all attractions and their specific requirements and accommodations, please consult Universal Orlando's Rider's Guide for Rider Safety and Guests with Disabilities. You can also download the guide for Guests with Cognitive Disabilities.
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Services for Guests who are Deaf or Hard of Hearing
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We offer regularly-scheduled, interpreted performances at many of our in-park shows. Please consult your guide map upon arrival so that you can plan your day accordingly. As a regular service to all of our park guests, selected "live action" shows offer interpreted show times every day year-round. The show schedule is subject to change each week, so interpreted shows are printed on the Park Guide (map) available as soon as you enter each of our parks. You will see the icon for "interpret" next to the show times that will be interpreted. For more information, you can contact Guest Services.
 In addition, with one week notice an American Sign Language interpreter will be made available for many of our in-park "live action" shows located inside Universal Studios Florida and Islands of Adventure at no charge. Please e-mail us at [email protected] to book your American Sign Language interpreter as you plan for your upcoming visit to Universal Orlando. Request must be submitted 14 days prior to arrival.
In addition to interpreting services, closed captioning and assistive listening devices, guidebooks for guests with disabilities, and attraction scripts are available at Guest Services in each theme park. TTY telephones are available throughout the parks, and are indicated in the Rider's Guide for Rider Safety and Guests With Disabilities. For guests who are deaf or hard of hearing, Telecommunication Devices for the Deaf (TDDs) are located at the Guest Services Office and Health Services. Pay telephones with amplification devices are located throughout both theme parks and the CityWalk entertainment complex.
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Services for Guests using Wheelchairs
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For your enjoyment and convenience, Universal Orlando's shopping and dining facilities are wheelchair accessible. Also, our outdoor stage shows have areas reserved for guests with disabilities. These areas are clearly marked with the International Symbol of Accessibility.
In addition, all the queues are accessible to guests using wheelchairs (with the exception of Pteranodon Flyers® at Universal's Islands of Adventure). There are specific boarding requirements and accommodations for those using wheelchairs at each attraction. In all cases, if you are capable of transferring to the ride vehicle's seating (either by yourself or with the assistance of another person in your party), you may transfer.
Additionally, certain attractions are capable of allowing guests to remain in their standard wheelchair throughout. For a list of all attractions and their specific requirements and accommodations, please consult Universal Orlando's Rider's Guide for Rider Safety and Guests with Disabilities.
NOTE: We apologize, but due to their dramatic motion, none of the ride vehicles at Universal Orlando will accommodate Electric Convenience Vehicles (ECV's) or electric wheelchairs. At those rides which can accommodate standard wheelchairs, guests may transfer from their ECV or electric wheelchair into a standard wheelchair, which can be provided at each location.
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Service Animals
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Service Animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. Examples of such work or tasks include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medications, calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack, or performing other duties. Service Animals are working animals, not pets. The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as Service Animals under the ADA.
Universal Orlando welcomes Service Dogs as long as the dog remains on a leash or a harness and under the control of their handler at all times.
Universal Studios and Islands of Adventure
Service Animals are welcome in all of our restaurant and merchandise locations. In addition, Service Animals are allowed to join their handler at select attractions. Each attraction has its own specific entry and boarding requirements which includes ensuring the Service Animal’s tail and all appendages do not extend beyond the floor of any ride vehicle to safely ride. Portable kennels are available at select attractions where a Service Animal cannot ride. For a full list of attractions guests may experience with their Service Animal, please refer to the Guide for Riders Safety and Accesibility.
Universal’s Volcano Bay
Service Animals are welcome in all of our restaurant and merchandise locations. However, please be aware that Service Animals are not permitted in any attraction or pool. Portable kennels are available for a guest’s Service Animal while that guest is on each ride. Please instruct the handler to visit Volcano Bay’s Guest Services or Concierge for further assistance with the portable kennels. Service animal relief areas are available at the following locations: Rainforest Village next to Maku Puihi Round Raft Rides™ and River Village near Honu ika Moana™.
Universal CityWalk
Service Animals are welcome in all of our restaurant and merchandise locations.
When there is a legitimate reason to ask that a Service Animal be removed, staff must offer the person with the disability the opportunity to obtain goods or services without the animal’s presence.
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Guests with Prostheses
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Any guests with prosthetic arms or hands will be required to ensure the limb is properly attached and able to grasp the ride restraint on attractions where prosthetics are permitted. On attractions where prosthetic limbs must be removed, certain natural extremities are required to ride safely. For any questions, please ask an attraction attendant or visit Guest Services.
Guests must remove prosthetic legs or feet before riding Pteranodon Flyers and Hollywood Rip Ride Rockit™ to prevent hazards or loss due to ride forces.
Prosthetic limbs should be properly attached before riding the following attractions to prevent hazards or loss due to ride forces:
Universal's Islands of Adventure™
The Amazing Adventures of Spider-Man®, The Cat in the Hat™, Doctor Doom’s Fearfall®, Dudley Do-Right’s Ripsaw Falls®, Flight of the Hippogriff™, Harry Potter and the Forbidden Journey™, The High in the Sky Seuss Trolley Train Ride!™, The Incredible Hulk Coaster®, Jurassic Park River Adventure™, One Fish, Two Fish, Red Fish, Blue Fish™, Popeye & Bluto’s Bilge-Rat Barges®, Skull Island: Reign of Kong™, Storm Force Accelatron®
Universal Studios Florida™
Despicable Me Minion Mayhem™, E.T. Adventure™, Fast & Furious - Supercharged™, Fievel’s Playland™ Water Slide, Harry Potter and the Escape from Gringotts™ (When seated, one natural full leg must fit under the shin guard and the other leg, natural or prosthetic, must extend to the edge of the seat or terminate below the knee.), Kang & Kodos’ Twirl ‘n’ Hurl, MEN IN BLACK™ Alien Attack™, Race Through New York Starring Jimmy Fallon™, Revenge of the Mummy™ (When seated, one natural full leg must fit under the shin guard and the other leg, natural or prosthetic, must extend to the edge of the seat or terminate below the knee.), Shrek 4-D, The Simpsons Ride™, TRANSFORMERS: The Ride-3D, Woody Woodpecker’s Nuthouse Coaster™
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Guests using Oxygen Tanks
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Due to the dramatic movement of the ride vehicles and the nature of certain special effects at Universal Orlando, oxygen tanks are not permitted, except at the following locations:
Universal Studios Florida
Universal's Island of Adventure
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Accommodations for On-site Hotel Guests with Disabilities
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All on-site hotels at Universal Orlando are compliant to ADA (Americans with Disabilities Act) guidelines in specially equipped guest rooms. Restaurants are wheelchair accessible.
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