Reference Guide
For Agent Use Only
Information subject to change without notice
 
Reservations   800.224.3838   
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    |     Updated  4 / 14 / 25    |         Phone Directory UOR      |           Feedback
 
ANNUAL PASS HOTEL RATES ARE PUBLISHED 2-3 MONTHS OUT ----
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NEW HOTELS: STELLA NOVA, TERRA LUNA RESORT, AND UNIVERSAL GRAND HELIOS HOTEL -----
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SELL VALUE - SELL CLUB LEVEL ----
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Club Level / Concierge Level (UOR)

 
 Selling Tip
Suggest Club Level to customers seeking the best value for their purchase.  Club Level offers an “All Inclusive” experience combined with a VIP experience. 
 
 
 
Club Level is one of the "Best Value" products available for guests.  For approximately $100 per day, up to 5 guests per room can enjoy the VIP amenities offered when reserved Club Level.
 
Club Level Resort
Royal Pacific Resort (Club Level Information)
Lounge on same floor as rooms
Hard Rock Hotel (Club Level Information)
Lounge on same floor as rooms
Portofino Bay Hotel (Club Level Information)
Lounge nearby hotel check-in counter.  Rooms located in neighboring wing
Please Note:  The Portofino has the ability of reassigning Club Level to a different room category providing its available within the allotments permitted.  You will need to reserve the room category requested by guest and then call the hotel directly.  Hotel management can allocate the Club Level to the room and the guest will pay the Club Level upgrade fee at time of check-in to the  hotel