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Facilities
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Grand Opening Date: 01/19/01 | Last Renovated: 2015
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Resort is non-smoking, except for designated outdoor areas
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Coin-Operated Laundry Facilities
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Shopping at Universal Orlando Resort Hotels
Avis desk: (407) 503-2156
Visit Avis.com for hours
Floors
7
Rooms
Total: 650
All rooms have a mini fridge included at no charge.
Hotel Fun Facts
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As guests approach the hotel’s porte cochère, the first visual is a magnificent fountain of 42 bronze guitars – Gibsons and Fenders – all swirling skyward in a double helix – the DNA that binds all musicians.
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Hard Rock Hotel’s music library plays in “music zones” throughout the hotel. The hotel’s Vibe Manager determines the playlist and sets the mood depending on the area of the hotel, time of day, time of year, etc.
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Music is the key differentiator when guests stay at a Hard Rock Hotel. Hard Rock Hotel offers a complimentary all-encompassing in-room music amenity program called The Sound of Your Stay, which gives guests the opportunity to jam out on a selection of Fender guitars or revel in the nostalgia of listening to vinyl records with a turntable!
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There’s a priceless collection of over 350 unique rock ‘n’ roll memorabilia lining the hallways ready to be discovered on a self-guided tour.
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GUEST ROOMS
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Room Amenities For All Room Categories
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Amenities
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One (1) 32” flat panel television with HD channels
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300 thread count, 100% cotton bed linens
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Smart room technology for automated heating and air conditioning
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Keurig Coffee Makers with individual coffee and assorted teas
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Complimentary wireless internet access in each guest room and most common areas of the hotel for up to 5 devices
For $14.95 guests can upgrade to Premium Plus Wireless Access for 3 mega-bit usage per 24 hour period for up to 10 devices. Service runs from 1pm until 1pm. Optimal for music, entertainment videos, VPN, large file transfers.
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Two (2) telephones - one cordless phone, each with dual voice lines, data port, and voicemail
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iHome clock radios with iPod docking stations
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On Demand in-room movies and video check-out (fees apply)
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Guest can use the front desk safe for larger items.
Bathroom
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Standard, Garden & Pool View Rooms
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Beds: 2 Queen Beds
Size: 375 sq. ft.
Occupancy Limit: 5 guests
(Babies count towards the guest limit)
Room Quantities: 56 (Standard), 307 (Garden), 126 (Pool)
Room Information
Standard View 2 Queen Rooms
Standard View Queen Rooms offer 375 square feet with 2 Queen beds and a view of the gardens, landscapes, walkways or waterways. Maximum occupancy of 5 guests. A rollaway bed is permitted, but not required for maximum occupancy.
Garden View 2 Queen Rooms
Garden View Queen Rooms offer 375 square feet with 2 Queen beds and a view of the gardens, landscapes, walkways or waterways. Maximum occupancy of 5 guests. A rollaway bed is permitted, but not required for maximum occupancy.
Pool View 2 Queen Rooms
Pool View Queen Rooms offer 375 square feet with 2 Queen beds and a view of the Hard Rock Themed pool area. Maximum occupancy of 5 guests. A rollaway bed is permitted, but not required for maximum occupancy.
Amenities
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Beds: 2 Queen Beds and 1 sleeper sofa or 1 King Bed and 1 sleeper sofa
Size: 500 sq. ft. (Queen), 400 sq. ft. (King)
Occupancy Limit: 5 guests (Queen), 4 guests (King)
(Babies count towards the guest limit)
Room Quantities: 26 (Queen), 16 (King)
Room Information
Deluxe Queen Rooms
Deluxe Queen Rooms offer 500 square feet with 2 Queen beds and 1 full size sleeper sofa. Maximum occupancy of 5 guests. A rollaway bed is permitted, but not required for maximum occupancy.
Deluxe King Rooms
Deluxe King Rooms offer 400 square feet with 1 King bed and 1 Queen size sleeper sofa. Maximum occupancy of 4 guests with the Queen size sleeper sofa. No rollaway beds allowed.
Amenities
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Club Level Lounge
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Club Level Lounge
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Beds: 1 King Bed and 1 sleeper sofa or 2 Queen Beds
Size: 375 sq. ft.
Occupancy Limit: 5 guests (Queen), 4 guests (King)
(Babies count towards guest occupancy limit)
Room Quantities: 90
Room Information
Club Level 2 Queen Rooms
Club Level Queen Rooms offer 375 square feet with 2 Queen beds and access to the Rock Royalty Club Lounge and its amenities. Maximum occupancy of 5 guests. A rollaway bed is permitted, but not required for maximum occupancy.
Club Level King Rooms
Club Level King Rooms offer 375 square feet with 1 king bed, 1 Queen sleeper sofa and access to the Rock Royalty Club Lounge and its amenities. Maximum occupancy of 4 guests. No rollaway beds allowed.
Amenities
Rock Royalty Club Level Amenities
Club access is valid from noon (12pm) on the the check-in day, until 11am on the day of departure at check-out time (the keys are coded to work in the lounge until that time).
Club Lounge
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AM Service (Continental Breakfast): 7am-10am
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A continental breakfast is a light morning meal typically consisting of cereal, pastries, baked goods, Fresh fruits, toast, bagels and coffee.
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Snack Service (Chips & drinks): Noon-3pm
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PM Service (Wine, beer & hors d'oeuvres): 5pm-7pm
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Complimentary coffee, assorted teas, and soft drinks throughout the day
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Concierge Service in the Lounge
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Reduced Prices on cabana rentals
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For availability and rates direct guest to the concierge.
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LUXURY SUITES
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Future Rockstar Kids Suites
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Beds: 1 King bed, 2 Twin beds & 1 sleeper sofa
Size: 800 sq. ft.
Occupancy Limit: 5 guests, max 3 adults
(Babies count towards guest occupancy limit)
Room Quantities: 12 (Kids), 2 (Club Level Kids)
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Future Rockstar Kids Suites Layout
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Future Rockstar Kids Suites
Decorated to appeal to our youthful guests, these Kids suites feature an attached kids' room with TV. The kids’ room features memorabilia from today’s hottest artists. They’ll step on a stage that changes colors beneath their feet and perform before a wall of enthusiastic fans with music synced to their TV. Maximum occupancy of 5 guests (3 adults, 2 children). A rollaway bed is permitted, but not required for maximum occupancy.
Club Level Future Rockstar Kids Suites
In addition to the regular Future Rockstar Kids Suites amenities, guests receive access to the Rock Royalty Club Lounge and its amenities. Maximum occupancy of 5 guests (3 adults, 2 children). A rollaway bed is permitted, but not required for maximum occupancy.
| | The Future Rockstar Kids Suites have varying artists depicted per rooms with a total of about 14 different artists.
No artists specific rooms can be guaranteed or requested.
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Amenities
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Upgraded bathroom amenities
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Two (2) 32” or greater flat panel televisions with HD channels
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Single exterior entrance through the adult room
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Rock Royalty Club Level Amenities (For Club Level Future Rockstar Kids Suites)
Club access is valid from noon (12pm) on the the check-in day, until 11am on the day of departure at check-out time (the keys are coded to work in the lounge until that time).
Club Lounge
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AM Service (Continental Breakfast): 7am-10am
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A continental breakfast is a light morning meal typically consisting of cereal, pastries, baked goods, Fresh fruits, toast, bagels and coffee.
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Snack Service (Chips & drinks): Noon-3pm
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PM Service (Wine, beer & hors d'oeuvres): 5pm-7pm
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Complimentary coffee, assorted teas, and soft drinks throughout the day
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Concierge Service in the Lounge
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Reduced Prices on cabana rentals
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For availability and rates direct guest to the concierge.
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King Suites - Bedroom
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King Suites - Living Room
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| | Club Level King suites available that include Rock Royalty Club Lounge Access
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Beds: 1 King bed and 1 sleeper sofa (+2 Queens or 1 king each connecting room)
Size: 650 sq. ft. (Suite), 1,025 sq. ft. (Suite + connecting), 1,400 sq. ft. (Suite + 2 connecting)
Occupancy Limit: 4 guests, max 3 adults (Suite), 9 guests, max 8 adults (Suite + connecting), 14 guests, max 13 adults (Suite + 2 connecting), 13 guests (Club Level Suite + 2 connecting)
(Babies count towards guest occupancy limit)
Room Quantities: 10 (Suite), 2 (Club Level Suite)
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2 Bedroom Suite + 2 Queen Room Layout
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3 Bedroom Suite + 2 Queen + 2 Queen Room Layout
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Room Information
1 Bedroom King Suite
The King Suites offer 650 square feet with 1 king bed and 1 Queen sleeper sofa. Maximum occupancy of 4 guests (Max 3 adults). NO rollaway beds allowed.
2 Bedroom King Suite + 2 Queen Room
The King Suites can be connected to a room with 2 Queen beds, for 1,025 square feet total. Maximum occupancy of 9 guests (Max 8 adults). Rollaway bed allowed only in connecting room.
3 Bedroom King Suite + 2 Queen + 2 Queen Room
The King Suites can be connected to 2 rooms with 2 Queen beds each, for 1,400 square feet total. Maximum occupancy of 14 guests (Max 13 adults). Rollaway beds allowed only in the connecting rooms.
Club Level King Suites
The Club Level King Suites offer 650 square feet with 1 king bed, 1 Queen sleeper sofa and access to the Rock Royalty Club Lounge and its amenities. Maximum occupancy of 4 guests (Max 3 adults). NO rollaway beds allowed.
Club Level King Suites + Connecting Rooms
The Club Level King Suite only connects to a room with 1 King bed and a room with 2 Queen beds. There is no option on the club level for the King Suite with 2 connecting rooms with 2 Queen beds. Maximum occupancy is 13 guests. A rollaway bed is permitted in the connecting room only, but not required for maximum occupancy.
The "3-Bedroom Club King Suite" is only available via the Reservations Line.
Amenities
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Upgraded bathroom amenities
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Multiple 32” or greater flat panel televisions with HD channels
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Rock Royalty Club Level Amenities
Club access is valid from noon (12pm) on the the check-in day, until 11am on the day of departure at check-out time (the keys are coded to work in the lounge until that time).
Club Lounge
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AM Service (Continental Breakfast): 7am-10am
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A continental breakfast is a light morning meal typically consisting of cereal, pastries, baked goods, Fresh fruits, toast, bagels and coffee.
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Snack Service (Chips & drinks): Noon-3pm
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PM Service (Wine, beer & hors d'oeuvres): 5pm-7pm
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Complimentary coffee, assorted teas, and soft drinks throughout the day
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Concierge Service in the Lounge
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Reduced Prices on cabana rentals
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For availability and rates direct guest to the concierge.
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Hospitality Suite - Dining
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Hospitality Suite - Living
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Beds: 1 King bed and 1 sleeper sofa (+2 Queen beds if connecting)
Size: 1,250 sq. ft. (Suite), 1,625 sq. ft. (Suite + connecting)
Occupancy Limit: 4 guests (Suite), 9 guests (Suite + connecting & rollaway bed)
(Babies count towards guest occupancy limit)
Room Quantities: 2
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1 Bedroom Suite + 1 King Room Layout
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2 Bedroom Suite + 2 Queen + 1 King Room Layout
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Room Information
1 Bedroom Hospitality Suite + 1 King Room
Decorated in rock and roll themes, the Hospitality Suite is ideal for private entertaining. Our Hospitality Suites feature an extra-large living room with an entertainment area, dining room table, kitchenette (which consist of a refrigerator, microwave) with a bar, pull-out sofa for 2 people, plus a king bedroom. Maximum occupancy of 4 guests. NO rollaway beds allowed.
2 Bedroom Hospitality Suite + 2 Queen + 1 King Room
The Hospitality Suites can be connected to a 2 Queen room for a total of 1,625 square feet. Maximum occupancy of 9 guests. A rollaway bed is permitted in the connecting room only, but not required for maximum occupancy.
Bathtub/Shower combination in the bedroom and a shower only in the Parlor portion.
Suite is NOT ADA accessible and does not have a roll-in shower
Amenities
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Kitchenette with refrigerator, microwave,sink and bar.
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Double doors that lead to The Woodstock Lawn
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Living room with entertainment area
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Graceland Suite - Bedroom
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Graceland Suite - Living Room
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Graceland Suite - Bathroom
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Beds: 1 King bed (+2 Queen beds if connecting)
Size: 2,000 sq. ft. (Suite), 2,375 sq. ft. (Suite + connecting)
Occupancy Limit: 2 guests (Suite), 7 guests (Suite + connecting)
(Babies count towards guest occupancy limit)
Room Quantities: 1
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Suite with connecting Room Layout
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Room Information
Graceland Suite
Like its namesake, the 2,000 sq. ft. Graceland Suite goes off the charts with indulgent accommodations. Located on the exclusive Club 7 floor, the Graceland Suite offers a 65" flat panel TV in living area, 42" flat panel TV in the master bedroom, access to Rock Royalty Lounge, Baby Grand Piano, glass encased-double sided fireplace, Whirlpool tub, WaterTile Body Spray marble shower, walk in closet & eclectic, colorful furnishings. The master bedroom has a comfortable king bed. Maximum Occupancy of 2 guests. NO rollaway beds allowed.
Graceland Suite + Connecting Room
The Graceland Suite can also be connected to an additional bedroom with two Queen beds. Max occupancy of 7 guests. A rollaway bed is permitted in the connecting room only, but not required for maximum occupancy.
Suite does not have a balcony.
Suite is NOT ADA accessible.
Amenities
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Glass encased double-sided fireplace
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WaterTile Body Spray marble shower
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Rock Royalty Club Level Amenities
Club access is valid from noon (12pm) on the the check-in day, until 11am on the day of departure at check-out time (the keys are coded to work in the lounge until that time).
Club Lounge
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AM Service (Continental Breakfast): 7am-10am
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A continental breakfast is a light morning meal typically consisting of cereal, pastries, baked goods, Fresh fruits, toast, bagels and coffee.
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Snack Service (Chips & drinks): Noon-3pm
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PM Service (Wine, beer & hors d'oeuvres): 5pm-7pm
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Complimentary coffee, assorted teas, and soft drinks throughout the day
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Concierge Service in the Lounge
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Reduced Prices on cabana rentals
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For availability and rates direct guest to the concierge.
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Accessible Rooms
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Accessible Rooms & Suites
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Accessible Rooms
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Room Type
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Standard Accessible Rooms
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Accessible w/Roll-in Shower
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Standard 2 Queen
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3
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0
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Garden 2 Queen
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13
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4
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Pool 2 Queen
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1*
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0
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Deluxe 2 Queen
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1
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1
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Deluxe 1 King
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1
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0
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Club 2 Queen
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6
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1
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Club 1 King
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1
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0
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King Suite
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0
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0
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Future Rockstar Suites
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2
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Accessible Guest Room Features
Standard Accessible Rooms
Recommended to be confirmed after deposit is made.
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Feature handrails in the tub/shower and next to the toilet and meet all laws governed to make this ADA compliant.
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Beds are 24" off of the ground.
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All other amenities are identical to a non-accessible room.
Accessible Rooms with Roll-In Shower
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Feature handrails in the shower and next to the toilet.
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Guests can roll their wheelchair into the shower. There is no tub.
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Shower Chairs - Star Service can be called to bring a shower chair to the room if there is no shower bench.
Universal's Cabana Bay Beach Resort has shower chairs that pull from the wall if needed.
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Beds are 24" off the ground.
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Doors have peepholes at 3' 6".
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Entry doors are 36" wide.
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Bedroom hallways are 5 ft. wide.
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Offers 1 sink only in the room.
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Family Suite Kitchenette counters are accessible from a wheelchair. Microwaves/Fridge easily accessible.
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Hotel Details & Restrictions
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Connecting Room Types
(Not a list of guaranteed connecting rooms)
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Garden View Queen to Garden View Queen: 109 sets
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Pool View Queen to Pool View Queen: 38 sets
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Deluxe King to Garden View Queen: 13 sets
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Club Level Queen to Club Level King: 21 sets
Due to limited quantity, the following connectors are NOT to be requested:
Standard View Queen to Standard View Queen: 11 sets
Club Level Queen to Club Level Queen: 8 sets
Restrictions:
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Kids Suites cannot be adjoining or connecting to each other.
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Guests MUST be traveling identical dates to make request
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There are no configurations for 3 sleeping rooms that connect
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Do not request King to King Connecting Rooms
Room Views
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Standard & Garden View Rooms - View of gardens, landscapes or waterways
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Pool View Rooms - View of Hard Rock® themed pool area
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Deluxe & Club Level Rooms - View of garden and pool area
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Future Rockstar Suites - View of garden
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King Suites - View of garden, waterway or pool
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Hospitality Suites - View of Woodstock Lawn
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Graceland Suite - View of pool and parks in the distance
Special Requirements
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Pets are permitted in certain rooms:
$100 per stay regardless of the length of stay. Restrictions apply.
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(Click to Enlarge) 
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Pack 'n Play rentals: No Charge
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Dimensions: Length: 43" x Width: 30" x Height: 29"
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Sheets for the Pack 'n Plays are provided.
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Limits differ based on Room Type/Size. Guests interested in multiple playpens per room must discuss this directly at the hotel.
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Available on a first come, first served basis.
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Cribs are no longer available at any Universal Orlando Resort Hotel.
Rollaway Beds: $35 + tax per night
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Paid directly to the hotel at check-in for all room types.
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Rollaway Beds are all Single/Twin Sized.
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Additional Adult Fee: This fee is charged when there are more than 2 adult guests per room.
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Whether guests are sunbathing, relaxing in a cabana, playing in the sand or just waiting on an important call, this poolside bar and grill serving light fare and refreshing cocktails is the place to hang out.
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Location
Hard Rock Hotel®
Dining Hours
Sun-Thu: 11am - 10pm
Fri-Sat: 11am - 11pm
Food service ends 30 minutes before close.
(hours subject to change)
Menus
Service Type
Full Service
Meals Served
Lunch, Dinner, Alcoholic Beverages Available (21+ With Valid ID), Snacks & Beverages, Healthy Option
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Emack & Bolio's Marketplace
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A true Boston experience, Emack & Bolio’s serves award-winning ice cream, sorbets and frozen yogurts. This ice cream parlor is the perfect way to cool off on a hot day. Discriminating coffee drinkers can enjoy an authentic Starbucks® latte, cappuccino or Frappuccino®. Candy, snacks and drinks are also available in the Marketplace.
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Location
Hard Rock Hotel®
Dining Hours
Daily: 6am - Midnight
(hours subject to change)
Service Type
Quick Service
Meals Served
Breakfast, Alcoholic Beverages Available (21+ With Valid ID), Snacks & Beverages, Healthy Options
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Guests are able to have food delivered directly to their room at Hard Rock Hotel®.
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Location
Hard Rock Hotel®
Dining Hours
Breakfast: 6am - 11am
Lunch & Dinner: 11am - 11pm
(hours subject to change)
Menu
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With the look and feel of a spacious kitchen in a rock star's mansion, the restaurant walls are adorned with culinary-themed memorabilia from many of the celebrity guests who have stayed at the Hard Rock Hotel® and cooked for guests. The Kitchen offers New American cuisine in a casual atmosphere with just enough rock n’ roll attitude to spice things up! Kids can enjoy The Kids Crib. Now serving Starbucks® coffee.
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Location
Hard Rock Hotel®
Dining Hours
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Breakfast:
7am - 11am (Sun-Thu)
7am - Noon (Fri-Sat)
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Lunch:
11am - 5pm (Sun-Thu)
Noon - 5pm (Fri-Sat)
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Dinner:
5pm - 10pm (Sun-Thu)
5pm - 11pm (Fri-Sat)
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Menus
Service Type
Full Service
Reservations
Reservations recommended.
Meals Served
Breakfast, Lunch, Dinner, Alcoholic Beverages Available (21+ With Valid ID), Snacks & Beverages, Healthy Options
Additional Info
Acoustic Brunch
Sunday: 10:30am - 2pm
Guests enjoy a live acoustic performance while they feast on brunch favorites that include a full breakfast buffet, salad bar, carving station, salmon platter and other chef-inspired creations.
Special Entertainment
Special entertainment on select nights including:
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Magicians, balloonists, and more
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Bringing the legacy of its famous New York steakhouse to Universal Orlando Resort, the Palm’s legendary menu offers a variety of American fare and Italian specialties and is most famous for its prime cuts of beef and jumbo lobster.
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Location
Hard Rock Hotel®
Dining Hours
Sun: 5pm - 9pm
Mon-Thu: 5pm - 10pm
Fri-Sat: 5pm - 11pm*
*Reservations Required
(hours subject to change)
Menu
Service Type
Fine Dining
Reservations
Reservations required.
Meals Served
Dinner, Alcoholic Beverages Available (21+ With Valid ID), Snacks & Beverages, Healthy Options
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Chic, stylish, swank and sexy, Velvet is a bar and so much more. Guests can drop in for a chilled cocktail, relax with a smooth cigar or flavorful hookah or just kick back with some appetizers and enjoy the tunes. Velvet Bar is located on the lobby level and overlooks the pool deck with outside seating.
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Location
Hard Rock Hotel®
Dining Hours
Daily: 5pm - 2am
Live Music or DJ: 8pm - 11pm (Nightly)
Last call at 1:30am.
(hours subject to change)
Menus
Service Type
Quick Service
Meals Served
Alcoholic Beverages Available (21+ With Valid ID), Snacks & Beverages, Healthy Options
Age Requirements
Adults (ages 21+) only inside Velvet Bar. All ages welcome in the lobby and veranda areas of Velvet Bar.
All hours subject to change.
Seating is limited and guest cannot sit or crowd at the bar.
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Pool:
9am - 10pm (Sun-Thu)
9am - 11pm (Fri-Sat)
Live DJ:
1pm-4pm (Mon-Wed)
1pm-4pm & 4:30pm-7:30pm (Thu-Sun)
Pool hours vary. Guests should check at the Front Desk upon arrival for current times.
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12,000-sq. ft. sand beach pool featuring an underwater stereo sound system
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Pools are treated with chlorine.
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Interactive play area for children, including a giant 260-foot water slide
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Poolside activities including:
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Complimentary life vests are provided for guests. Please check with resort for further details.
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Pool depth ranges from zero entry to 4 feet 6 inches. Most of the pool is 3 feet deep. The area by the slide is 3 feet 6 inches.
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Concerts on select nights, weather permitting
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The Beachclub serves food and movie munchies until 11pm for hungry film fans.
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Temporary tattoos, hair wraps and other pool supplies at Synergy located at pool entrance (fees apply).
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Guests should check with the concierge to find out what's going on during their stay.
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Beachclub poolside bar and grill.
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Private Cabana Rentals
Private cabanas are available to rent, featuring:
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Ceiling fan, plasma TV featuring HD channels & wireless internet
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Fruit basket, 6 sodas and 2 bottled waters plus a server dedicated to the cabanas all day
Price:
Rental prices vary by season
Pool Policies
For Registered Premier, Preferred & Prime Value Hotel Guests Only:
Pool areas and the restaurants at the pools are reserved for registered premier, preferred, and prime value hotel guests only. If a friend/family member may join a guest for the day, the guest would need to be added to the booking as an additional registered guest for the entire length of stay (and not exceed occupancy limits).
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Guests can discover The Sound of Your Stay™ program with A-list perks. A free all-encompassing music amenity program that gives every guest access to experiences they can’t get anywhere else.
picks®
picks® allows guests to choose from a menu of 20 different Fender® guitars to choose from and jam out on. With the Fender guitar “room service” the guitar can be delivered directly to their room (down payment and loan agreement required).
There's no charge or time limit on use, but a $1,000 credit card deposit is required when checking a guitar out.
tracks®
tracks.®, lets guests stream celebrity-curated playlists to amplify their stay. A 15-song curated playlist that serves as a sonic guide for guest's Hard Rock Hotel® stay and beyond.
wax®
wax® is the latest component to the music amenity program, offering guests a Crosley turntable and their choice of 10 iconic records to tune in to and experience.
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Rock Om is a comprehensive yoga experience complimentary to hotel guests and is available upon request.
It is part of Hard Rock International’s wellness program, Soundbody®, which promotes a healthy lifestyle infused with the power of music inspiring our guests to PLAY HARD AND PURIFY HARDER.
Yoga Kit
The Rock Om yoga kit comes complete with:
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Manduka PROlite Yoga Mat and a Convenient Go Play carrier
Delivered to Guest’s Rooms free of charge.
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Regionally inspired Yogitoes towel (available for purchase)
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(3) Three distinct, on-demand yoga videos available on the Guest’s TV, as well as on any personal device at hardrock.com
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5am - 10pm
Subject to change.
Closed periodically throughout the day for cleaning and sanitizing
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Hard Rock created Sound Body, featuring one-of-a-kind amenities designed to refresh the mind, rejuvenate the body, and re-energize the spirit during a guests’ stay. bodyrock® fitness center offers guests innovative training systems. Guests can request a free Rock Om yoga kit that comes with a yoga mat. They can also experience Rock Om around the hotel or in the comfort of their room with three on-demand yoga videos available on their TV.
Guests receive complimentary access to the bodyrock® fitness center.
Cardio & Strength Training Equipment
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Free weight area with dumbbells and bench
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Additional Information
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Locker rooms with separate showers are provided for changing for resort facility use, on pre-arrival and post-departure day.
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Restrooms are provided for men and women.
Age Restrictions
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Children ages 13 – 15 must be accompanied by a parent or guardian.
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No children under 13 are permitted.
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Guests at Hard Rock Hotel® can request the following from Star Service – which they dial from the phone in their room.
On-Call Amenities
These items are on loan ONLY and must be picked up by star service prior to their departure or the guest will be charged a replacement fee:
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Air Humidifier ($150 replacement fee)
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Air De-Humidifier ($150 replacement fee)
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Dog Bed ($50 replacement fee)
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DVD Player ($25 replacement fee)
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Fan ($100 replacement fee)
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Floor Scale ($50 replacement fee)
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Nightlight ($10 replacement fee)
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Power Adapter/Converter ($50 replacement fee)
Sold for $18 before any charges
Complimentary Amenities
Complimentary Items Requested through Star Service:
Amenity Catalog
Guests can also order a wide range of platters, baskets and more via the extensive Amenity Catalog*.
*Amenity prices are subject to sales tax, a $3 delivery fee, and a 22% Service charge. At least a 24-hour notice must be provided when ordering pastry items (cake, chocolate-covered strawberries, etc.). Guests can pay for these amenities via a direct room charge once they are checked in or pay in advance or pay for an amenity to a guest who is staying at the hotel through a credit card authorization form.
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Other Amenities & Services
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Game Room
Hotel offers a game room arcade for guests.
Hard Rock® Rock Shop
Offering premier rock n’ roll clothing or just a souvenir of a guest's visit
Rock Memorabilia
A new collection of rock n’ roll memorabilia on display throughout the hotel
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Hours
Business Center
24 hour access
Business Center (Staff)
7am - 5:30pm (Mon-Fri)
7am - Noon (Sat)
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Game Room
8am - 11pm (daily)
Rock Shop
9am - 8:30pm (Sun-Thu)
9am - 9pm (Fri)
9am - 10pm (Sat)
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| Hotel Business Center
Located near the conference area. Available 24 Hours with room access for computer usage and printing. Complimentary boarding pass printing. Staff available Mon-Fri 7am-5:30pm & Saturday 7am-Noon to assist with high volume copies and shipping.
Shipping/Delivery for Packages
Guests can have packages shipped from and received to their Universal Orlando Resort Hotel! The Business Center charges a fee for receiving, handling and/or storing guest package(s). Handling and storage charges are per 7 days. The charge can be billed to their room, paid in cash or with a credit card.
attn: Guest name and date of arrival.
Shipping Prices:
Envelope: $4.20 each
Small Boxes (Under 1' or 0-25lb): $5.50 each
Medium Boxes (1'-2' or 26-50lb): $11.50 each
Large Boxes (2'-3' or 51-75lb): $17.50 each
Oversized Boxes (3'-4' or 76-100lb): $25 each
Pallets & Crates (up to 500lb): $125 each
Prices subject to change.
Additional services at the Business Center include faxing and scanning for a fee.
UNLEASHED Program (Loews Loves Pets)
UNLEASHED is a newly designed program to provide the rock n’ roll lifestyle to pets.
Universal Vacation Planning Center
a.k.a. Universal Orlando Attraction Ticket Center – A Universal Vacation Planning Center and Kiosk are located in the main building to assist guests with Universal information, purchasing tickets to Universal theme parks and other area attractions as well as retrieving pre-purchased tickets.
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Jogging & Walking Paths
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| Universal Orlando Resort has a jogging trail that is 3.2 miles (or just over 5K)! This trail runs around the perimeter of Universal Orlando Resort, taking guests by five of the eight hotels.
UOR Hotels jogging path map
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Hard Rock Hotel Butterfly Garden
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| The Butterfly Garden is a picturesque outdoor walking path that has colorful flowers and beautiful butterflies. It is a great place for guest to take pictures and can even be used as a location for intimate weddings.
Laundromats
Coin operated washers and dryers located on the 2nd and 4th floors.
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Dry Cleaning: For dry cleaning or laundry, same-day service is available 6 days a week, including holidays. Express service gets guests' items back in just a few hours.
Avis
There is an Avis car rental desk available for guests.
Concierge
A concierge is available to assist guests during their stay.
Hotel Key Card Guitar Pick
Hard Rock Hotel® Guests are able to turn their Hotel Key Card into a guitar pick by heading to the hotel's lobby and requesting it from a Team Member.
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Meeting, Function & Wedding Spaces
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Guests can make their next meeting or event a smash hit at Hard Rock Hotel®, the ideal setting that ensures an A-List celebrity experience!
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Meeting Space Features:
7,200 square feet of meeting and function space
3,000 square foot ballroom
9,900 square feet of outdoor meeting space
Maps & capacity information
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At Hard Rock Hotel® at Universal Orlando Resort, no Guest is going to have an average wedding. From the moment they arrive at this posh Bel-Air mansion to the very last dance, their special day will be filled with unforgettable moments that create an event of epic scale.
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Wedding Package Inclusions
“From 10 to 49 Guests” Package:
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Exclusive Ceremony Locations –Monday through Friday
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Indoor Back-up Facilities, in case of inclement weather
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Fruit Infused Water Station
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Additional Tables set up if necessary
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Sound System with Wireless Microphone for Officiant
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Professional Wedding Coordinator Services for Rehearsal and Ceremony
Assistance booking vendors such as officiant, photography, florals, etc.
Creating wedding day timeline
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Overseeing and conducting rehearsal and ceremony
Plus, included with “50 Guests and Above” Package:
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Exclusive Ceremony Locations (No Date/Time restrictions)
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Ceremony Locations
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Music| Separately Ticketed Event
The Velvet Bar & Lobby Lounge at the Hard Rock Hotel® at Universal Orlando Resort hosts the city’s only rock ‘n’ roll cocktail party. Each “session” combines creative cocktails and finger food with live music from some of the hottest rock bands. To learn more about this event or to purchase tickets, visit the link below.
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Wine Riffs at Hard Rock Hotel® at Universal Orlando is an evening that explores the relationship among wine, food and music. More Details >
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Parking
- Restaurant Guests: Parking is validated for guests arriving to enjoy our onsite hotel restaurants.
Only for guests dining and not staying overnight
RV Parking: Guests should drive up to the valet for directions on where to park.
Electric Vehicle Charging Stations
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There is a total of 6 charging stations at the hotel. We have 2 generic stations and 4 Tesla dedicated stations.
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All guests are welcome to use these stations on a complimentary basis.
All parking charges are per vehicle.
Pet Policy (Four Legged Rockers)
Pets are permitted: $100 per stay. Restrictions apply.
Price is the same regardless of the guest's length of stay. Covers up to 2 pets.
Rollaway Beds
$35 + tax per night.
Paid directly to the hotel at check-in for all room types.
Rollaway Beds are all Single/Twin Sized.
Additional Adult Fee
This fee is charged when there are more than 2 adult guests per room.
Bed Rails
Available for free upon request.
Check-In/Check-Out
Check-In Time: 4pm
Check-Out Time: 11am
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All guests are welcome to “pre-register” any time after 7am.
Guests can leave their bags at the bell stand, use the front desk safe to store any valuables, and obtain room keys to use for Early Park Admission and Universal Express access. Guests can also enjoy the restaurants and pools if they would like until their room is ready.
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Hard Rock Hotel® is unable to accommodate requests for early check-in. Pre-registration is the only option available.
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Age Requirements: Guests must be 21 years of age to book a hotel room and provide proper identification upon check-in.
Housekeeping & Turndown Services
Housekeeping:
Hard Rock Hotel®'s housekeeping team will service the room between 8am and 5pm. Guests can call Star Services if they’d like to arrange a specific time.
Turndown:
Turndown service is available and can be provided between 5:30pm and 9:30pm upon request. Services include turndown of bed(s), closing curtains, replenishing of towels if needed and trash removal.
Luggage transport between Universal Orlando hotels
Luggage Transfer Services have been discontinued across all our resorts for Guests who have reservations at multiple hotels during their stay.
Guests are encouraged to use ride share/taxi services, public transportation, or their own vehicles to transfer luggage between resorts.
Premier Hotels include:
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Loews Portofino Bay Hotel
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Loews Royal Pacific Resort
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Preferred Hotels include:
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Loews Sapphire Falls Resort
If staying at a Prime Value or Value UOR Hotel, Guests will need to arrange transportation with their bags and transfer to the other resort themselves.
Prime Value and Value Hotels include:
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Universal's Cabana Bay Beach Resort
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Universal's Aventura Hotel
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Universal's Endless Summer Resort - Dockside and Surfside Inn and Suites
Microwaves
Guests can request a microwave for $15 + tax per day.
Based on availability and the rate is subject to change without prior notice.
Limit 1 microwave allowed per room.
Safety Deposit Box
A safety Deposit box is available at the front desk on a complimentary basis.
Policies for All Hotels
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