Reference Guide
For Agent Use Only
Information subject to change without notice
 
Reservations   800.224.3838   
PLEASE PROVIDE YOUR VAX ACCOUNT LOGIN NUMBER WHEN ASKED. IT COULD BE YOUR AGENCY PHONE NUMBER, IATA, CLIA OR TRUE NUMBER
  |   VAX PACKAGES   |             
 
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    |     Updated  4 / 14 / 25    |         Phone Directory UOR      |           Feedback
 
ANNUAL PASS HOTEL RATES ARE PUBLISHED 2-3 MONTHS OUT ----
LEARN ABOUT BUNDLE AND SAVE DISCOUNTS ON PACKAGES----
NEW HOTELS: STELLA NOVA, TERRA LUNA RESORT, AND UNIVERSAL GRAND HELIOS HOTEL -----
ACTIVE PASS HOLDERS CAN NOW BOOK THE EXCLUSIVE VACATION PACKAGE!! ----
SELL VALUE - SELL CLUB LEVEL ----
EPIC UNIVERSE OPENING MAY 22, 2025 ----
FAMILY ROOMS / CHILD SWAP ROOMS SET UNIVERSAL APART FROM OTHER THEME PARKS----

Park Tickets - Base Tickets (UOR)

 
Service Tip:   Make sure you advise the customer that a date-based ticket must be changed prior to the printed date if they wish to keep the value of their ticket.  Changes must occur prior to the usage date printed in order to keep the ticket value.
 
 
 
 
 
 
Links
Base Tickets VAX Link
 
Merchandise Pick-Up Area
 
How to calculate Validity Window
Commission
Most ticket products are  commissionable
Sales Window
Thru 12/31/2022
Travel Window
 Must be used by 12 /31/2022
Product
Enjoy Universal's Islands of Adventure™ AND/OR Universal Studios Florida™  Theme Park each day you visit.   A 3 Park ticket includes Volcano Bay Water Theme Park.
This ticket may be purchased for 1, 2, 3, 4 or 5 days.
  • All ticket only sales Includes EPA when sold through a Travel Advisor via UPRV
  • ANYTIME TICKETS are also available with no specific date requirement.  ANYTIME TICKETS are at a slight higher price and are valid for 12 months from date of issue.
Highlights
 A calendar of the seasonal dates for one (1) day products can be found at universalticketcalendar.com.
 
The 2-Park Base Ticket entitles one (1) guest admission to EITHER Universal Studios Florida™ OR Universal's Islands of Adventure™. Ticket is valid for a specified number of calendar days to be used during a seven (7) consecutive calendar day period which includes the first day any portion of the ticket is used. The ticket will expire in full on the expiration date printed on ticket. Unused days shall be forfeited  which commences and includes the first day any portion of the ticket is used.
 
 The 3-Park Base Ticket entitles one (1) guest admission to EITHER Universal Studios Florida™ OR Universal's Islands of Adventure™ OR Universal's Volcano Bay™ Water Theme Park. Ticket is valid for a specified number of calendar days to be used during a seven (7) consecutive calendar day period which includes the first day any portion of the ticket is used. The ticket will expire in full on the expiration date printed on ticket. Unused days shall be forfeited which commences and includes the first day any portion of the ticket is used.
Redemption
We've made it easy to pick up your theme park tickets at our Will Call Kiosks conveniently located at the front of both Universal Studios Florida™ and Universal's Islands of Adventure™.
Note
Volcano Bay is only available for UPRV pre-sale on 3 or longer day BASE tickets
Legal
The above Admission Media is non-refundable, non-transferable, and must be used by the same person on all days.  Valid only during normal operating hours.  Parks, attractions, or entertainment may: close due to refurbishing, capacity, weather or special events; change operating hours; and otherwise change or be discontinued without notice and without liability to the owners of Universal Orlando Resort™ ("Universal").  Unless otherwise stated, does not include admission to separately ticketed events at any of the Universal theme parks or within any of the CityWalk™ venues, Universal Cinemark, or Hollywood Drive-In Golf™, and parking or discounts on food or merchandise. Some CityWalk™ venues require ages 21 or older for admission. Valid Photo ID required. Additional restrictions may apply and benefits are subject to change without notice.