Reference Guide
For Agent Use Only
Information subject to change without notice
 
Reservations   800.224.3838   
PLEASE PROVIDE YOUR VAX ACCOUNT LOGIN NUMBER WHEN ASKED. IT COULD BE YOUR AGENCY PHONE NUMBER, IATA, CLIA OR TRUE NUMBER
  |   VAX PACKAGES   |             
 
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    |     Updated  4 / 14 / 25    |         Phone Directory UOR      |           Feedback
 
ANNUAL PASS HOTEL RATES ARE PUBLISHED 2-3 MONTHS OUT ----
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Rollaways (UOR)

 
 
Universal offers roll-aways at all hotels excluding Cabana Bay Beach,  Aventura, Dockside Inn & Suites, Surfside Inn & Suites, Stella Nova Resort, and Terra Nova Resort. 
 
 
 
 Service Tip
If the guest reserved a room category that offers a sofa-bed, you can request a Special Service Request for sofa-bed room through UPRV.  These are only request and are not guaranteed.
Royal Pacific Resort
Hard Rock Hotel
Portofino Bay Hotel
 
 
 
 
  • Rollaway Fee $35 per night plus 12.5% sales tax  (as of 2/21/2025)
  • Rollaways are based on availability
  • Submit Special Service Request for Rollaway Request