Reference Guide
For Agent Use Only
Information subject to change without notice
 
Reservations   800.224.3838   
PLEASE PROVIDE YOUR VAX ACCOUNT LOGIN NUMBER WHEN ASKED. IT COULD BE YOUR AGENCY PHONE NUMBER, IATA, CLIA OR TRUE NUMBER
  |   VAX PACKAGES   |             
 
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    |     Updated  4 / 14 / 25    |         Phone Directory UOR      |           Feedback
 
ANNUAL PASS HOTEL RATES ARE PUBLISHED 2-3 MONTHS OUT ----
LEARN ABOUT BUNDLE AND SAVE DISCOUNTS ON PACKAGES----
NEW HOTELS: STELLA NOVA, TERRA LUNA RESORT, AND UNIVERSAL GRAND HELIOS HOTEL -----
ACTIVE PASS HOLDERS CAN NOW BOOK THE EXCLUSIVE VACATION PACKAGE!! ----
SELL VALUE - SELL CLUB LEVEL ----
EPIC UNIVERSE OPENING MAY 22, 2025 ----
FAMILY ROOMS / CHILD SWAP ROOMS SET UNIVERSAL APART FROM OTHER THEME PARKS----

Training - Recorded Webinar

 
Additional pre-recorded webinars may be added to playlist as they become available.
 
 
 
1) Review Universal Sales 101
This great overview offers perspectives on how to position Universal Orlando Resort to your customer.
Why should I buy from you?
Sell Value
Know the Product
Communicate Effectively
Overcome Objections
Close the Sale
Keep in contact with the customer after the sale
 
 
 
 
2) Visit www.universalpartnercommunity.com
Take the Specialist Training - UNIVERSALANDU and get an overview of Universal Orlando Resort Destination. 
 
 
 
3) Explore the Universal Orlando Resort Map
Click each tag on the map to learn about each area.  Some tags include Video and Links for additional information.
Universal Orlando Map
Islands of Adventure Map
Universal Studios Map
Volcano Bay Map
Cabana Bay Beach Resort Map
Royal Pacific Resort Map
Hard Rock Hotel Map
Portofino Bay Hotel Map
 
 
 
 
4) How to Book in VAX
You can review the VAX booking components in this module.  VAX - Why use VAX?, or view VAX Pre-Recorded Webinar. 
Posted 2/11/2021     Run Time: 1hr03m
 
PLEASE DO NOT SHARE VIDEO LINK
 
 
 
5) Packages & Add-Ons - Learn about Universal Packages & Add-Ons
Packages Section  &  Add-On Section
Posted 03/19/2021     Run Time:  60m:25s 
 
PLEASE DO NOT SHARE VIDEO LINK
 
 
 
6) Theme Park Overview - Comprehensive overview of Universal Orlando Theme Parks - Universal Orlando Theme Parks Section
Posted 03/19/2021     Run Time:  48m:42s
 
PLEASE DO NOT SHARE VIDEO LINK
 
 
 
7) VAX Modifications - Overview  - Vax Modifications Section
Posted 6/23/21     Run Time:  33m:39s
 
PLEASE DO NOT SHARE VIDEO LINK
 
 
 
8) Social Media Webinar - Learn how to market Universal on your social media.
Posted 6/24/2021    Run Time:  34m:14s
 
PLEASE DO NOT SHARE VIDEO LINK
 
 
 
 
 
9) Volcano Bay - Intro to Volcano Bay water park.  Volcano Bay Section
Posted 10/21/2016     Run Time:  2m:00s
 
 
 
 
 
10) Diagon Alley Webcast - Learn about the new Diagon Alley at Universal Studios opening up this coming summer.
Posted 1/23/2014    Run Time:  8m:52s
 
 
 
 
11) Halloween Horror Nights - An overview of the annual event... HHN Section
Posted 3/21/2014    Run Time:  1m10s
 
 
 
12) Mardi Gras -  See what all the fun is about!...  Annual Events Section
Posted 2/14     Run Time:  1m42s
 
 
 
PLEASE DO NOT SHARE VIDEO LINK
 
13) Reference Guide Overview
Posted 6/30  Run Time:  16m37s
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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