AGENT Supplier Info/Registration

WE'RE A HOST AGENCY FOR ALL

1-800-268-7252 (M-F 9am-7pm EST)

Phone/Text: 407-743-5252

ACCESS GUEST WITH SPECIAL NEEDS

1-866-592-7225

CRUISE CARE

1-888-751-7804

CRUISE ENHANCEMENTS | SHORE EXCURSION HELP DESK

(SPECIALTY RESTAURANT RESERVATIONS, WINE & BEVERAGE PACKAGES)
1-800-722-5941

CRUISING POWER | ESPRESSO BOOKING TOOL | CELEBRITY LEARNING | CELEBRITY REWARDS

1-800-443-5789 | [email protected]

CRUISE TOURS

1-888-307-8401

CUSTOM AIR

1-877-202-2240

ONLINE CHECK IN

1-877-200-2897

FLIGHTS BY CELEBRITY | SUPPORT DESK

1-800-533-7803

GALAPAGOS (XP, XE, XO) – GROUPS | RESERVATIONS

1-866-973-8466

GIFTS BY CELEBRITY

1-800-242-6374

CORPORATE GROUPS & CHARTERS

1-800-722-5934

GROUP SALES & SERVICE

1-800-963-0311

LOYALTY – CAPTAIN’S CLUB | LUGGAGE SUPPORT (LOST & FOUND) | ONE TOUCH HOSPITALITY

1-844-418-6824

RESERVATIONS

1-800-437-3111

For issues beyond what a normal call in would take to our reservations team, please reach out to [email protected].

Each Disney Destination provides expert assistance specifically for Travel Agents who need to create or modify travel arrangements, including dining reservations and upgrades. This assistance is offered through the Reservation and Guest Service Centers for each destination that can be reached by calling:

Walt Disney World Resort1-800-327-2996
Disneyland Resort1-800-854-3104
Disney Cruise Line1-800-511-1333
Adventures by Disney1-877-728-7282
Aulani, A Disney Resort and Spa1-866-503-4763

For Disney Paris, you must call it in at this number: 1-800-438-9876

Hyatt Travel Partner Helpline

  • U.S. and Canada: (855) 824-9288
  • International: (402) 592-6462

Reservations
(800) 55-HYATT

Hyatt Customer Service
(800) 634-3839

Travel Agent Support
(800) 634-3940

Meeting Connection
(800) 522-1100

Starting in mid-2025, most EU countries will require foreign travelers to apply for ETIAS before traveling to Europe. In the past, most travelers with a valid passport did not require any kind of VISA to travel to EU countries. While this remains true, they will need to apply for ETIAS before traveling. Here’s everything you need to know about this new program and how you can help your clients apply before they travel.

What is ETIAS?

The European Travel Information and Authorization System or ETIAS is a new travel documentation system that the EU is implementing for passport holders of 59 countries including the U.S.A. Most countries in the EU will require travelers to apply for ETIAS before visiting.

How do I apply for ETIAS?

You will apply for ETIAS on their main website. Note that they are currently not requiring travelers to submit applications at this time. Anyone traveling closer to mid 2025 should check their website for updates.

What’s required to apply for ETIAS?

Your clients will need to provide a valid passport (with at least 3 months of validity left and traveling before it expires). They will also need to pay a €7 application fee per person.

What type of travel requires ETIAS?

Your clients will need to apply for ETIAS if they are flying into a country that requires it or plan to step foot in a country that requires it. This includes guided travel, cruises and river cruises. The supplier will provide more information about ETIAS and what is required of the client before or after the booking.

Do my clients have to apply for ETIAS everytime they travel to EU countries?

No. ETIAS is valid for 3 years or until your clients passports expire; whichever comes first. If your clients renew their passport, they will then need to reapply for ETIAS before visiting most EU countries.

How can I apply for ETIAS on behalf of my clients?

As a Travel Professional you can apply for ETIAS on behalf of your clients. You will go through the same application process as anyone except there will be an extra step where both the client(s) and yourself will sign a declaration of representation stating that that all parties understand you are filing on their behalf and will do so correctly.

In some cases it may be easier to have your clients apply themselves with you walking them through the steps of doing so.

When should I apply for ETIAS?

You should apply for ETIAS BEFORE you purchase tickets or make reservations.

Most applications will be processed within minutes and at the latest within 96 hours. However, some applicants may be asked to provide additional information or documentation or to participate in an interview with national authorities, which may take up to additional 30 days.

Legoland California and Florida:

1-888-690-5346 

Legoland California :
Use the legoland link from the get started section. CALIFORNIA

Legoland Florida:
Use the legoland link form the get started section FLORIDA 

If you need assistance with a new or existing booking:

Princess Cruises
1-800-774-6237

Cunard
1-800 728-6273

Holland America Line:
1–877–932–4259

Royal Caribbean: 1-800-327-6700

Casino Royale: 1-888-561-2234

Anaheim and Orlando Reservations: 1-800-726-8284
Las Vegas Reservations: 1-800-877-6106

(888) 978-4070 

Mon-Fri: 8 am – 11 pm ET
Sat: 8 am – 7 pm ET
Sun: 9 am – 5 pm ET

Vacation Packages & Tickets 1-800-224-3838
Rooms Only 1-800-232-7827
Our Customer Service hours are as follows:
Weekdays: 5:00 AM to 7:00 PM (PDT)
Weekends: 5:00 AM to 7:00 PM (PDT)
Contact Viking by calling:
855-706-2326 (US)
800-207-7286 (Canada)

1-800-430-5308

Mon-Fri: 8:00am – 9:00pm EST
Sat-Sun: 9:00am – 6:00pm EST

AMAWATERWAYS

How to Sign Up:

Click here to create an account.

Customer Service:

800-626-0126

Private Location:

Loyalty Program:

Amawaterways offers agents appreciation offers during specific periods of time. Please see your agent page for more information.

Transfer Booking:

Please be advised that when a client books their trip directly through Amawaterway’s consumer website, they are prompted to indicate whether they are already working with a travel advisor. If they select “No,” the booking will either be routed to AmaWaterways directly or assigned to another travel partner. If the booking is associated with a different agency and the client wishes to transfer it to your agency, a completed Booking Release Form will be required to initiate the transfer process. If the booking was made directly with AmaWaterways, they’ll need a written request from the guest (email is acceptable) authorizing the transfer to their preferred agency or advisor. It is highly recommended that any transfer requests be submitted as early in the booking process as possible—ideally before a deposit is made. If that’s not feasible, the latest they can accept a transfer request is before final payment is processed.

Commission Rate:

18%

Travel Insurance:

Travel Waiver Plus and Cruise Protection Plan are available to be added on and are commissionable. Please see River Cruises | AmaWaterways® River Cruise Line for more information. Additional insurance protection can be purchased through Allianz at www.AgentMaxOnline.com

Benefits:

ATLANTIS BAHAMAS

Customer Service:

1-800-Atlantis

Training Platform:

Coming soon!

Group Bookings:

Click here for Atlantis Bahamas group bookings information

Private Location:

Atlantis Bahamas is its own island, called Paradise Island.

Loyalty Program:

Coming soon!

Transfer Booking:

Coming soon!

Commission Rate:

10%

Travel Insurance:

Coming soon!

Benefits:

Agents receive up to a 30% price reduction.

FAQs:

Coming soon!

CLUB MED

How to Sign Up:

1. Click on this link and select “Register in Seconds”, and then enter your name, email and a personal password for this site. This personal password must be at least 12 characters long and have at least 1 lower case letter, 1 upper case letter, 1 number, and 1 character.

2. All advisors will need to register separately with their own email address.

3. Click the box that says, “I want to have access to the Club Med Travel Advisors Booking Engine” and enter the CMU number and password below which is the same for everyone at the agency:
- CMU: CMU05716
- Password: boartra1 (all lower case)

4. You will receive a verification email and once you verify then you should be done. Once this is done, click on ‘My Account’ and make sure that the CMU number is in the box that says “CMU number”. Also make sure you have a salesman ID. You do not need to add the travel agency information under “Agency Information” as this field is currently not active.

5. Now you should be able to see all Club Med promotions, detailed information about the resorts, and more.

Customer Service:

1-888-932-2582

Training Platform:

"Tool Support"

Booking Platform:

Click here to access their booking platform

Group Bookings:

Group booking instructions

Private Location:

Loyalty Program:

Club Med offers an agent rewards program where you can earn points by booking travel and completing training. Your rewards can be redeemed for personal stays and discounts, and client upgrades.

Transfer Booking:

A client booking may be transferred within 72 hours of the initial booking date and before final payment. For purposes of this policy, the initial booking date means the date the original initial deposit is received by Club Med. Bookings made using a non-refundable rate are not eligible to be transferred. Complete the form located below and send it to: [email protected]
Club Med transfer form

Commission Rate:

10%

Travel Insurance:

Club Med does not offer insurance protection at this time. Insurance protection can be purchased through Allianz at www.AgentMaxOnline.com

Benefits:

THE EXCELLENCE COLLECTION

HOW TO SIGN UP:

Visit the Booking Portal and click on the link that says "If your agency is not yet registered, apply here".

Please complete the form using the following information:

- Company Name: BOARDWALK TRAVEL AGENCY (NOT YOUR OWN BUSINESS NAME)
- Address: 212 E Crossroads Blvd #176, Saratoga Springs, UT 84045 USA
- Email: Use the agent's email address, not Boardwalk’s
- Tax Information: Click the box next to “COPY FROM COMMERCIAL DATA”
- Enter CODE TYPE: CLIA (in the dropdown) and then Boardwalk’s CLIA number (00039054)
- Check: "I have read and accept the Terms & Conditions" box
- Click: "Send"

Customer Service:

Training Platform:

Booking Platform:

Group Bookings:

Group booking instructions

Private Location:

Loyalty Program:

Excellence Collection does not offer a loyalty program for agents at this time.

Transfer Booking:

Excellence Collection does not allow transfers of client made bookings to Travel Agents

Commission Rate:

Travel Insurance:

Excellence Collection does not offer insurance protection at this time. Insurance protection can be purchased through Allianz at www.AgentMaxOnline.com

Benefits:

Travel Agents should have an active account in The Excellence Collection Booking Portal before processing any reservations in order to collect commissions; otherwise, any reservation booked outside of the portal cannot be paid.

All bookings should be confirmed with the Travel Agent’s Booking Portal account in order to be commissionable. Please, take a look at the How to Book Direct Guide to learn more on how to book in the portal correctly.

  • It is important to make sure you are logged in when creating and confirming a booking; otherwise, it will not register into your account.

  • Bear in mind that we are only able to pay commissions for hotel-only reservations, package bookings (hotel + flights) will not and cannot be commissionable.

  • Commissions are paid up to 30 days once the client has traveled (after check-out); if a reservation is canceled or a no-show (doesn’t travel and doesn’t cancel), it is not eligible for commission payment.

  • Personal bookings are not eligible for commission at any rate.

Here is how to make sure you are logged in when processing a booking:

1. Go to the Booking Portal and log in:

2. Once you have entered your username and password, you should see this (see below) which means that you are logged in:

3. Whenever you are searching for a hotel/room category, you should ALWAYS see your name info and this:

4. As you can see below, it indicates TOTAL and below an “agency price” – this is the total of the reservation minus your commission which is paid once the client has checked out (since you are in the booking portal, only you can see that information).

TRAVEL PROFESSIONALS PORTAL

Here you will find useful information, such as:

Facebook Group:

The Excellence Collection Travel Professionals Group: If you are not yet part of the group, please join to keep up to date with the most recent news and information regarding each of their resorts.

Mobile App:

Available for IOS - Apple iPhone and ANDROID

WEDDINGS AND GROUP SALES CONTACTS:

Weddings Sales Executive (this team is only able to provide information in regards to wedding date availability and wedding packages):

  • Finest Resorts (Finest Playa Mujeres, Finest Punta Cana;  multigenerational): groups1@theexcellencecollection.com

  • Excellence Resorts (Excellence Riviera Cancun, Excellence Playa Mujeres, Excellence Punta Cana, Excellence El Carmen, Excellence Oyster Bay; adults only 18+): groups2@theexcellencecollection.com

  • When you contact them please make sure to let them know the following:

    • Travel Agent Name.

    • Travel Agency Name.

    • Bride and Groom’s full name (we need both).

    • The resort they would like to get married in.

    • Preferred wedding date and at least one alternative option date.

    • Type of wedding (symbolic or legal).

    • Number of guests (min and max) and if you are expecting to have children (how many approx).

  • IMPORTANT:

    • Due to the high demand of requests, the Wedding Sales team is responding to emails on a first come, first served basis within 7 business days. We appreciate your understanding.

    • The Bride and Groom along with 90% of the total wedding guests are required to stay in the resort.

    • Any guest not staying on the property who would like to attend the wedding, will need to be reviewed with the wedding coordinator as there are policies and fees to be considered that will vary depending on the hotel.

    • Before booking accommodations and flights, please confirm with the Wedding Sales Executive, how many days in advance the couple must arrive at the resort since this will depend on the destination and type of wedding.

Groups Sales Executive:

  • Finest Resorts (Finest Playa Mujeres, Finest Punta Cana;  multigenerational): groups4@theexcellencecollection.com

  • Excellence Resorts (Excellence Riviera Cancun, Excellence Playa Mujeres, Excellence Punta Cana, Excellence El Carmen, Excellence Oyster Bay; adults only 18+): groups7@theexcellencecollection.com

  • When you contact them please make sure to let them know the following:

    • Travel Agent Name.

    • Travel Agency Name.

    • Name of the Group or clients (in case of a Wedding, please provide the names of the Bride and Groom and let them know if you have a wedding date on hold).

    • Travel Dates (most previous date of arrival and latest date of departure).

    • Number of Rooms.

    • Purpose of the trip.

    • Country(ies) where the guests are coming from (this is very important to know, if they would be coming from different countries, please mention all).

  • IMPORTANT: 

    • Due to the high demand of requests, the Group Sales Executives are responding to emails on a first come, first served basis within 7 business days. We appreciate your understanding.

    • To be considered a group, 5 rooms are required for a minimum of 3 nights, also, group rates are based on room only, we do not offer a package rate with hotel and flight.

    • No rooms should be booked before confirming the group, otherwise, any previously confirmed reservations will not be able to be counted as part of the group to apply for special perks or concessions and will not be allowed to be rebooked.

EXPLORA JOURNEYS

How to Sign Up:

1. Visit this page to get started
2. Click “Register Now”
3. Select “Register An Advisor”
4. Click “Start Registration”
5. Complete the personal details with the agent information and click “Next”
6. Fill in the agency details:
  - Legal Name and Trading Name: Boardwalk Travel Agency
  - Main Phone Number: 385-429-2236
  - VAT/TAX Number: 881496530
  - Main Agency Email: [email protected]
  - Agency Address: 212 E. Crossroads Blvd #176 Saratoga Springs, UT 84005
7. Click "Register"

Once complete, Boardwalk will then have to approve your account which could take up to 24 hours.

Customer Service:

Training Platform:

Booking Platform:

Group Bookings:

Group booking instructions

Private Location:

Loyalty Program:

Explora Journeys does not offer a loyalty program for agents at this time.

Transfer Booking:

Client made bookings can be transferred to an agent. To transfer, your client will need to provide Explora Journeys with your contact information. This can only be done prior to final payment.

Commission Rate:

10%

Travel Insurance:

Explora Journeys does not offer insurance protection at this time. Insurance protection can be purchased through Allianz at www.AgentMaxOnline.com

Benefits:

G ADVENTURES

Customer Service:

Phone: 888-800-4100 (available 24 hours a day)
Email: [email protected] or [email protected]

Group Bookings:

Group booking instructions

Private Location:

Loyalty Program:

G Adventures offers limited time agent incentives earned by booking.

Transfer Booking:

G Adventures does not allow transfers of client made bookings to Travel Agents.

Commission Rate:

10%

Travel Insurance:

G Adventures does not offer insurance protection at this time.  Insurance protection can be purchased through Allianz at www.AgentMaxOnline.com. Please note that insurance protection is required for G Adventures bookings. See Terms & Conditions for details.

Benefits:

GATE 1 TRAVEL

Customer Service:

215-572-7676

Training Platform:

Booking Platform:

Group Bookings:

Group booking instructions

Private Location:

Loyalty Program:

Gate 1 Travel does not offer a loyalty program for agents at this time.

Transfer Booking:

Client made bookings can be transferred to a Travel Agent. To do so, the agent needs to email [email protected] with reservation information. This must be done before final payment.

Commission Rate:

10-14%

Travel Insurance:

Arch Insurance Travel Protection is available to be added on and is commissionable. If the client declines initially, you can call back within 21 days of booking to add on. Additional insurance protection can be purchased through Allianz at www.AgentMaxOnline.com

Benefits:

FAQs:

 
How to create an account:
  • Your User ID is your email address. To create your password, please click here.
  • To add additional agents to your agency, please login with your email address and click ‘Create New Agent’ once logged in. Once info is put in it will send an email to the agent.

Earn Up to 14% Commission

  • New travel agencies or agencies who have not made an active reservation since January 2019 are eligible for PRIME commission level. Make a second booking within one year to increase to the BASIC 5% level and we will also retroactively increase your first reservation to 5% commission. Upon your agency’s 3rd booking within one year, you will earn 10% and we will also retroactively increase your first 2 reservations to get 10% as well. After 10 bookings within a year, your agency will earn 12% commission. And as always, earn a bonus 2% when booking online (web).
  • Commission is sent by check to the address we have on file for the agency and is processed approximately 2-3 weeks after passengers return home from their trip.
  • Promotions: Reservations involving any kind of discount (Promo Code, Book By Promotional Pricing, etc.) are limited to 10% commission. Some larger promotions, such as percent-based promotions, may limit commission to 5%.
  • Limits: Friends & Family bookings are limited to 5% commission if a free travel benefit is earned. Reservations not originally made by the agency are also capped at 5%. Group reservations are limited to 10% commission. Reservations made with a voucher (i.e. Groupon) do not receive any commission. Certain package components, such as airfare or rail, are non-commissionable and subject to change.
  • Please be sure to fill out a W-9 form and return it to their accounting department so that your commission payments can be processed in a timely manner.

For package booking and questions, please call 215-572-7676.
Use Boardwalk’s CLIA# (00039054)

HERSHEY PARK

Customer Service:

Agents must call 855-338-6099 and give Boardwalk’s CLIA (00039054) in order to get a commission. Boardwalk agents will let them know that they are a Travel Agent and they need to make a commissionable booking. You may also send an email to [email protected].

Tickets are bookable but not commissionable. Agents can book hotel and tickets.

Resort options include Hershey Lodge, The Hotel Hershey, and Hersheypark Camping Resort (Tiny Homes Option).

Training Platform:

N/A

Booking Platform:

Agent must call in order to make a commissionable reservation.

Group Bookings:

Group booking instructions

Private Location:

N/A

Loyalty Program:

Hershey Park does not offer a loyalty program for agents at this time.

Transfer Booking:

Client made bookings can be transferred to an agent by calling Hershey Park and with guest approval.

Commission Rate:

10% of the lowest priced room

Travel Insurance:

Hershey Park does not offer insurance protection at this time. Insurance protection can be purchased through Allianz at www.AgentMaxOnline.com

Benefits:

N/A

LINDBLAD EXPEDITIONS

How to Sign Up:

1. We are set up in their system under Boardwalk Travel Agency
2. Visit the Travel Advisors Login page and click “Create Account” to set up your unique password using your (the agent’s) email address
3. You will receive a verification email - click the link in that email to verify your email address and complete your registration. Then you are ready to manage your reservation!

Customer Service:

1-800-397-3348
Mon-Fri: 9am - 8pm ET
Sat-Sun: 10am - 5pm ET

Training Platform:

Booking Platform:

Group Bookings:

Group booking instructions

Private Location:

Loyalty Program:

Lindblad Expeditions does not offer a loyalty program for agents at this time.

Transfer Booking:

Client made bookings can be transferred to an agent within 2 weeks of booking. Guests must email [email protected] to have their booking transferred.

Commission Rate:

Travel Insurance:

Travel Protection Policy with TripMates is available to be added on and is commissionable. Additional insurance protection can be purchased through Allianz at www.AgentMaxOnline.com

Benefits:

MARGARITAVILLE AT SEA

How to Sign Up:

1. Visit the signup page
2. Click on "Register As An Advisor". The critical detail here is that when registering, everyone MUST use the same Main Agency Number (3854292236). This phone number serves as the connection between the Reservation system and the Accounting system. It will be what links us all together as being affiliated with Boardwalk Travel.
3. Complete the form with your information (agent’s information). For Agency Headquarters, enter “Independent”. It's also good to keep in mind that when making bookings through the Travel Advisor portal, agents should use the email address they provided in their registration.

Customer Service:

Training Platform:

Booking Platform:

Group Bookings:

Group booking instructions

Private Location:

Loyalty Program:

Margaritaville at Sea does not offer a loyalty program for agents at this time.

Transfer Booking:

Client made bookings can be transferred to an agent. The agent can email [email protected] with the booking ID and request it be transferred to them. Bookings that are paid in full are not eligible to be transferred.

Commission Rate:

Travel Insurance:

Insurance protection for Margaritaville at Sea bookings can be added on through Arch Roamright by calling in. This option is not commissionable. Additional insurance protection can be purchased through Allianz at www.AgentMaxOnline.com

Benefits:

FAQs:

 
Note: Margaritaville at Sea hotels and resorts are separate from the cruise line. Boardwalk is not currently set up to book Margaritaville hotels and resorts directly.

OCEANIA CRUISES

How to Sign Up:

1. Visit the Oceania Cruises Travel Advisor Center
2. Click "Create Account"
3. Use Boardwalk’s CLIA number (00039054) as your Agency ID

Customer Service:

855-623-2642

Training Platform:

Booking Platform:

Group Bookings:

Group booking instructions

Private Location:

Loyalty Program:

Oceania does not offer a loyalty program for agents at this time.

Transfer Booking:

To transfer an Oceania booking, guests must first release the reservation by calling the agent they booked with. Once done, you will then call the Oceania support line (855-623-2642) to accept the transfer by providing one of their Guest Services agents with Boardwalk's CLIA number (00039054).

Commission Rate:

Travel Insurance:

Oceania offers a Travel Protection Program to be added on and is commissionable at 10%. Additional insurance protection can be purchased through Allianz at www.AgentMaxOnline.com

Benefits:

PALACE RESORTS

How to Sign Up:

1. Visit the Palace Resorts signup page
2. Click "Register Agent" and put in your agent email address, then click "Send"
3. You will receive an email and will click the "Register Now" button in the email
4. Type in Boardwalk Travel Agency and click “Search”
5. Click on the Boardwalk Travel Agency option
6. Click the blue "SELECT" button
7. Complete the rest of the form with your agent information (USA for Country and then the agent State) and click "Continue"

Customer Service:

Training Platform:

Booking Platform:

Group Bookings:

Group booking instructions

Private Location:

Loyalty Program:

Palace Resort’s Ready Sell Stay program allows agents to earn points with every booking. These can be redeemed for complimentary nights at select resorts.

Transfer Booking:

Palace Resorts does not allow transfers of client made bookings to Travel Agents.

Commission Rate:

Travel Insurance:

Palace Resorts does not offer insurance protection at this time. Insurance protection can be purchased through Allianz at www.AgentMaxOnline.com

Benefits:

PRO Agents:

Registering as a Palace Resorts Official (PRO) agent opens the door to a world of opportunities. You will be able to attract more clients, boost sales, earn commissions, and receive other exclusive benefits that other travel agents cannot access.

Benefits of being a PRO agent:

  • Earn free nights
  • Special travel agent rates
  • Generous commissions
  • Grow your sales
  • Training and education
  • Customizable marketing materials
  • Exclusive perks for your clients

PLAYA HOTEL AND RESORTS

How to Sign Up:

1. Visit www.agentcashplus.com
2. Click "Register"
3. Complete the form using Boardwalk's address (212 E. Crossroads Blvd #176 Saratoga Springs, UT 84045) and CLIA number (00039054)

Customer Service:

Phone: 844-228-9501

Training Platform:

Select “Learning Center” and then click on "Learn on Locations Webinars"

Booking Platform:

www.agentcashplus.com (register new agents using this site)

Group Bookings:

Group booking instructions

Private Location:

All properties

Loyalty Program:

Regent Seven Seas offers an incentive for agents that book their first client cruise with them. They also offer occasional limited time only incentives for bookings.

Transfer Booking:

Client made bookings can be transferred to a travel agent within 14 days of the deposit being paid. Client must call in to initiate transfer, then agent call in to confirm.

Commission Rate:

10% on transfers, 10% on insurance, 12% direct on agent cash+

Travel Insurance:

RegentCare Guest Travel Protection Plan is available to be added on and is commissionable. Additional insurance protection can be purchased through Allianz at www.AgentMaxOnline.com

Benefits:

Earn rewards and redeem for cash or complimentary stays

REGENT SEVEN SEAS CRUISES

How to Sign Up:

1. To secure a new reservation or request a quote, please call 800-285-1835
2. While booking, when asked for your CLIA/IATA, please use Boardwalk’s CLIA # (00039054)

Customer Service:

800-285-1835

Booking Platform:

Based upon the GDS system you utilize or use Travel Partner Center

Private Location:

Loyalty Program:

Regent Seven Seas offers an incentive for agents that book their first client cruise with them. They also offer occasional limited time only incentives for bookings.

Transfer Booking:

Client made bookings can be transferred to a travel agent within 14 days of the deposit being paid. Client must call in to initiate transfer, then agent call in to confirm.

Commission Rate:

10% (based upon agency production)

Travel Insurance:

RegentCare Guest Travel Protection Plan is available to be added on and is commissionable. Additional insurance protection can be purchased through Allianz at www.AgentMaxOnline.com

Benefits:

Higher earning potential with excellent repeat business. Everything is included and their Reservations team makes it easy to reserve Ultra Luxury Sailing for your clients.

THE RITZ CARLTON COLLECTION

How to Sign Up:

1. Create your profile by visiting the registration page
2. Use the following information when registering:
  - Agency Accreditation Type: CLIA
  - Agency Accreditation Number: 00039054
  - Choose Boardwalk from the drop-down menu
3. With a travel advisor profile, you’ll have access to the Travel Professional Portal which include sales and marketing resources, access to recent training webinars, and the Trade Partner Policy Form.

Customer Service:

833-999-7292

Training Platform:

Booking Platform:

Group Bookings:

Group booking instructions

Private Location:

Loyalty Program:

The Ritz-Carlton Yacht Collection does not offer a loyalty program for agents at this time.

Transfer Booking:

The Ritz-Carlton Yacht Collection allows transfers of bookings from their consumer site to an agent. These must be done within 30 days of a paid deposit. The request must be made in writing to The Ritz-Carlton Yacht Collection.

Commission Rate:

Travel Insurance:

Ritz Carlton Yacht Collection does not offer insurance protection at this time. Insurance protection can be purchased through Allianz at www.AgentMaxOnline.com

Benefits:

Sixthman

Customer Service:

Phone: 877-749-8462
Email: [email protected]
Web: sixthman.net/travelagents

Training Platform:

Booking Platform:

When booking Sixthman, you’ll go to their website and create a profile for your client and then create the booking. During the checkout process, it will ask for a referral code and you’ll enter Boardwalk’s ID (SXM-TA00039054). That will associate the booking with Boardwalk Travel Agency. You’ll then submit your commission request to us once travel is completed and we will process your commission payment.

Group Bookings:

Group booking instructions

Private Location:

Loyalty Program:

Sixthman does not offer a loyalty program for agents at this time.

Transfer Booking:

Sixthman does not allow transfers of client made bookings to Travel Agents

Commission Rate:

10%

Travel Insurance:

Insurance protection can be purchased through Allianz at www.AgentMaxOnline.com

Benefits:

FAQs:

Sixthman organizes major festivals and "Live Loud" music and event experiences with athletes, celebrities, and more. This is a premium product that can help you sell more cruises!

Cancellation Policy

TAUCK (TOURS AND CRUISES)

How to Sign up:

1. Click here to create an Agent Connect account
2. Complete the information using CLIA #00039054 (Boardwalk’s CLIA number)
3. Click “Sign Up” to finish the registration process

Once you have a profile, you will be able to service bookings, order brochures, access online trainings and sales tools, and more.

Customer Service:

888-237-0281
[email protected]

Training Platform:

Agent Connect

Booking Platform:

Agent Connect

Group Bookings:

Group booking instructions

Private Location:

N/A

Loyalty Program:

Tauck allows advisors to earn points towards personal travel with them when selling their land tours, cruises, and Tauck events.

Transfer Booking:

Tauck allows transfers of client made bookings to an agent as long as the booking is not paid in full. The client will need to call and provide the agent’s CLIA. The agent then needs to call to accept the transfer.

Commission Rate:

10%

Travel Insurance:

Tauck offers a Travel Protection plan to add on to bookings and is commissionable. Additional insurance protection can be purchased through Allianz at www.AgentMaxOnline.com

Benefits:

UNDER CANVAS

How to Sign Up:

Please follow these steps when booking to ensure an accurate and timely payment process on qualified bookings:

1. Visit the Under Canvas booking site
2. Click on the “Book Now” button
3. Select dates and camp location
4. Click the “Book Now” button on your tent type selection
5. At checkout, please enter our agency information:
  - 212 E. Crossroads Blvd #176 Saratoga Springs, UT 84045
  - CLIA: 00039054

Customer Service:

(888) 496-1148

Training Platform:

Booking Platform:

Group Bookings:

Group booking instructions

Private Location:

Loyalty Program:

Under Canvas does not offer a loyalty program for agents at this time.

Transfer Booking:

Under Canvas does not allow transfers of client made bookings to Travel Agents.

Commission Rate:

Travel Insurance:

Under Canvas does not offer insurance protection at this time. Insurance protection can be purchased through Allianz at www.AgentMaxOnline.com

Benefits:

If you have any questions, please use the LIVE CHAT feature, or call the Sixthman office at:
1-877-SIXTHMAN (1-877-749-8462)

GUIDE TO SUPPLIER RESERVATION NUMBERS

Allianz:  11-digit alpha-numeric (starts with an E)

Away We Go:  INV # (INV-1234)

Expedia TAAP:  14-digit itinerary # (starts with a 7)

Disney Packages (all resorts):  Confirmation #

Disney World and Aulani Room Only bookings:  Travel Plan # (starts with a 7)

Disney World Ticket Only:  12-digit alpha-numeric confirmation #

Disney World VIP tours:  12-digit alpha-numeric SNAP #

Disneyland Room Only bookings:  Confirmation #

Disneyland VIP tours:  Tour ID #

Disneyland Ticket Only:  20-digit confirmation # (starts with DD)

Carnival:  6-digit alpha-numeric booking #

Celebrity:  5-7 numeric digit booking #

Holland America:  6-digit alpha-numeric booking #

Marriott:  8-digit numeric confirmation #

Mears:  Submit separate requests for each *1 and *2 booking numbers (if applicable)

MSC Cruise Line:  8-digit numeric booking #

Norwegian Cruise Line:  8-digit numeric booking #

Princess Cruise Line:  6-digit alpha-numeric booking #

Royal Caribbean:  5-7 numeric digit booking #

Sandals:  8-digit numeric booking #

Scooterbug:  7-digit alpha-numeric, starts with a letter (R-123456)

Universal direct-booking (non-VAX):  9-digit alpha-numeric booking #

Universal (booked via VAX): 8-digit alpha-numeric VAX booking #

VAX:  8-digit alpha-numeric booking #

Viator:  BR # (booking reference)

Viking Cruise Line:  7-digit numeric booking #

Virgin Voyages:  6-digit numeric booking #

my disney experience logo

Prepare for Your Walt Disney World Vacation

Take action now to prepare for your upcoming Walt Disney World® vacation! Link your reservation and tickets to stay informed about important next steps and key planning dates, including important Know Before You Go resources.
Follow these simple steps to get started:

Register or Sign In to Start Your DisneyExperience.com

This will take you to the My Disney Experience website. Sign in using your Disney Account or create one. Then, create your Family and Friends list for your travel party. You'll need this to assign Tickets to them and to make Theme Park reservations.

Link your reservation

Once you're signed in to My Disney Experience, enter your Resort Confirmation number provided by your Travel Professional.

Please note: You'll need to verify the names of everyone on this reservation. If you need to make any modifications, we recommend you contact your Travel Professional before you link your reservation.

Link your Walt Disney World Ticket or Pass

To prepare for making Theme Park reservations, each Guest ages 3+ in your travel party must have a valid ticket linked for each day they wish to visit the Disney Parks.

Please note: If you have a room and ticket package for a select Walt Disney World Resort hotel, your tickets will be included when you link your Disney Resort reservation and you can skip Step 3.

Make your Theme Park Reservation in the Disney Park Pass System

Choose the date and Theme Park that you'd like to visit from the available reservations in the Disney Park Pass system via My Disney Experience. Please note that dates and Theme Park selections are limited and subject to availability. Remember, to enter a Walt Disney World Theme Park, each Guest ages 3+ in your travel party must have both a valid ticket for admission and a Theme Park Reservation for the same Park on the same date, for each day they wish to visit.

Review and Confirm Your Plans

Carefully review and confirm your selected park and date. Once confirmed, your reservation will appear in My Plans on the My Disney Experience website.

DOLLYWOOD

Customer Service:

Bookings: Agents must call 1-800-DOLLYWOOD (1-800-365-5996)
Group Bookings: Call 865-428-6789 or email [email protected]
Schedule: Mon-Sat 7:30am - 8:00pm ET, Sun 8:00am - 7:00pm ET

Training Platform:

Booking Platform:

Phone call with reservation center.

Private Location:

N/A

Transfer Booking:

No

Commission Rate:

10%

Travel Insurance:

Use Allianz

Benefits:

FAQs:

- Agents must call in for reservations and use Boardwalk’s CLIA number (00039054).
- No commission on tickets, only on the hotel stay.
- Email invoice to [email protected]
- Submit for commission request on our website after you send in the invoice
- Commission only on DreamMore Resort and Spa, and Heartsong Lodge and Resort (10%)
- Commission paid only on Regular, AAA and AARP rates

List of places with resident sales restrictions (we cannot sell to people living in these places):

  • Cuba
  • North Korea
  • Iran
  • Syria
  • Crimea (region of Ukraine)
  • Russia
  • Belarus
  • Donetsk (region of Ukraine)
  • Luhansk (region of Ukraine)
  • Kherson (region of Ukraine)
  • Zaporizhzhia (region of Ukraine)

Boardwalk Travel agents should always offer travel insurance to each client. It will protect their travel and limit the risk of losing a customer because they were never offered a travel protection plan. Let the client be the one to reject, but every agent should offer it to every client.

7 Reasons to Buy Travel Insurance

Travel insurance isn’t just for expensive vacations. Travel insurance isn’t just for trips overseas. And travel insurance isn’t just for long journeys.

It’s essential to buy travel insurance for every trip, because you never know what might happen when you’re far from home! Every year, 55 million Americans purchase Allianz Travel Insurance to protect them against the most common travel mishaps.

Not sure if you need to insure your trip? Here are the top seven reasons to buy travel insurance.

1. Because you don’t want to lose all your money if you have to cancel your trip.

Even the best-planned trips sometimes have to be canceled. But many travel providers—such as tour operators, cruise lines and airlines—offer minimal or no refunds for last-minute cancellations. If this happens, can you afford to lose all the money you’ve spent on your trip?

One of the best reasons to buy travel insurance is having the protection of trip cancellation benefits. These can reimburse you for prepaid, nonrefundable trip costs when you must cancel for a covered reason. When you get your money back, you can book your vacation for another, brighter day.

What if you need to cancel for a reason that’s not covered? If you think that’s a possibility, consider buying the Cancel Anytime upgrade. Available on our most popular plans, OneTrip Prime and OneTrip Premier, Cancel Anytime can reimburse 80% of your lost non-refundable trip costs if you cancel your trip for almost any unforeseeable reason your plan does not already cover. That way, you can travel with confidence.

2. Because accidents can—and do—happen while traveling.

Healthy travelers often think they don’t need emergency medical insurance. The truth is, no one’s immune from illness and injury. We receive thousands of calls each year from American Allianz Travel Insurance customers who are experiencing a medical crisis during their trip, such as trauma, broken bones, heart attacks, and strokes. When you have travel insurance, you can contact 24-hour assistance for help in an emergency. Our team of experts can get you the help you need and may even be able to arrange payment in advance for covered emergency medical care.

3. Because your health insurance probably won’t work overseas.

If you get seriously sick or hurt in another country, don’t expect your health insurance card to help. “Many foreign medical facilities and providers require cash payment up front and do not accept U.S. insurance plans. Medicare does not provide coverage outside of the United States,” the U.S. Department of State warns.1 When you have travel insurance with emergency medical and dental benefits, it can pay for losses due to covered medical and dental emergencies that occur during your trip.

4. Because medical evacuations can be really expensive.

If you get seriously sick or badly hurt while traveling overseas, and you need to be taken via helicopter to the nearest high-quality hospital, the cost can be enormous. In some parts of the world, a medical evacuation can potentially cost six figures—and that doesn’t even include the expense of getting you home again.

Travel insurance with emergency medical transportation benefits can pay for you to be transported to the nearest appropriate facility if you suffer a covered illness or injury during your trip and our medical assistance team determines that the local medical facilities are unable to provide appropriate treatment. It can also pay for specialized transportation to bring you home, once your condition is stable.

5. Because travel delays are inevitable.

Airlines’ on-time stats rise and fall from year to year, but on average, around 18% of domestic flights are delayed.3 That’s not even counting the flights that are canceled! That’s why you need travel insurance with travel delay benefits, which can reimburse you for additional accommodation, meals or travel expenses and lost prepaid expenses due to a covered departure delay. You’ll be much happier if you have insurance that can reimburse you for your airport lunch or unexpected extra night in the hotel.

Here’s some even better news: You can get paid $100 per insured person, per day for a covered travel or baggage delay if you have SmartBenefits® (included with the OneTrip Prime and OneTrip Premier plans). You don’t need to provide any receipts—just proof of the delay!

6. Because a missing bag can ruin your trip.

In a recent survey, more than half of travelers said an airline had lost their luggage in the past. Just 34% of them ever got their missing bags back, and 72% said they’d lost an irreplaceable item.

When your suitcase goes AWOL, travel insurance can save the day. Baggage delay benefits can reimburse you for the reasonable additional purchase of essential items during your trip if your baggage is delayed or misdirected by a common carrier for 24 hours or more. Baggage loss/damage benefits can reimburse you for the actual price, actual cash value, repair or replacement of your lost/damaged items—whichever is less—based on the limits in your insurance policy’s letter of confirmation. Just remember: The best place for truly irreplaceable items is in your carry-on luggage, or at home.

7. Because sometimes, even expert travelers need a little help. 

One of the best reasons to buy travel insurance is the peace of mind you get from knowing help’s just a phone call away. When you face a crisis while traveling—a medical emergency, a lost passport, a stolen wallet, a natural disaster, etc.—you can always contact 24-hour assistance. Our U.S.-based team of travel experts will do everything in their power to take care of you and help make things right.